Name: Vionic Shoes
Address: 1 Gateway Court, Coomera
Rating: 4.55

“I was disappointed that these sandals didn't work out as they are quite cute and just what I was looking for as I'm a regular Vionic user. Sadly I am a half size and the 6 was just a tad too small that my heel hung over and I know the 7 would have been a bit too large.”

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Posted 4 months ago

“Love the feel of these sneakers but I've had them less than a month and the rubber soul is coming off. Will be taking them to a cobbler to be fixed”

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Posted 5 months ago

Hi Michelle, Thank you for your feedback! We're happy to hear you love the feel of the sneakers, but we’re truly sorry to hear about the issue with the sole. That’s not the experience we want for our customers. Please reach out to our customer service team info@vionicshoes.com.au so we can assist you directly. We want to make this right for you!

Posted 5 months ago

“A bit to clunky for me. no support”

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Posted 7 months ago

Hi Jenny, Thank you for taking the time to share your feedback. We're sorry to hear that the product didn't meet your expectations, particularly in terms of support and ease of use. Please feel free to get in touch with our customer service team, to take advantage of Vionic’s 30-Day Comfort Guarantee—your comfort and satisfaction are always our top priorities. We continually strive to improve, and your insights are invaluable in helping us refine our offerings. If you have any specific suggestions or if there’s anything else we can do to assist you, please don’t hesitate to reach out. Thanks again for your feedback, and we hope to have the opportunity to better serve you in the future.

Posted 7 months ago

“My slippers were order as per your sites size and measurements however the slippers are too big and require exchanging for a smaller size.”

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Posted 8 months ago

Hi Karen, Thank you for your feedback and for bringing this to our attention. We’re sorry to hear that the slippers you ordered are too big despite following our size and measurement guide. We would like to note our size chart is a guide only and may not reflect for each individual pair. We’d be happy to assist you with an exchange for a smaller size. Please contact our customer service team at info@vionicshoes.com.au with your order details, and we’ll arrange the exchange process for you as quickly as possible. Thank you for your understanding and patience. We look forward to ensuring you receive the perfect fit! Thank you for choosing Vionic!

Posted 8 months ago

“They were not wide enough for bunion especially advertised as orthotics.”

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Posted 9 months ago

Hi Ann, Thank you for sharing your feedback. We are truly sorry to hear that the pair did not meet your expectations, We understand the importance of comfort and fit, particularly for those dealing with bunions. Your input is invaluable. Please reach out to our customer service team info@vionicshoes.com.au and we can assist you with our hassle-free 30day Free returns. If you have any other feedback or need further assistance, please let us know.

Posted 9 months ago

“The uppers are firmer than I expected and although there is elastic across the upper it does not provide any additional room in the upper which is fairly tight. The elastic is decoration only. I was hoping for a bit more room over the forefoot with the elastic keeping my foot secure. The sole as always provides excellent arch support.”

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Posted 9 months ago

Hi, Thank you for taking the time to leave your feedback! We appreciate your detailed observations. We’re sorry to hear that the upper didn’t meet your expectations in terms of flexibility and room. We’re glad to hear that the sole continues to provide the excellent arch support you expect. Your insights are valuable to us! If you find that this pair isn't right for you, we offer a hassle-free free return policy, including a 30-day comfort guarantee. Please don’t hesitate to reach out to our customer service team at info@vionicshoes.com.au with your order number, and we will be more than happy to assist you. If you have any more thoughts or need assistance, please feel free to reach out. Thank you for choosing Vionic!

Posted 9 months ago

“The shoes are nice but sadly you don’t do half sizes so nothing fits for me personally”

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Posted 11 months ago

Hi thank you for taking the time to leave us your review! I'm sorry to hear that the sizing didn't work out for you! Your feedback is valuable, and we'll certainly take it into consideration as we continue to improve our product offerings. If you have any further questions or concerns, feel free to reach out to our customer service team. We're here to help!

Posted 11 months ago

“I love Vionic shoes. The Amorie has a firmer upper and comes up further at the back. Prefer the Robyn. It has a softer upper and the back finishes lower. I would prefer to buy in store as I could've seen the problem.”

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Posted 1 year ago

Hi Michelle, Thank you for your feedback! We're happy to hear that you love Vionic shoes. We understand your preference for trying shoes in-store to ensure the perfect fit, and we always strive to provide options that cater to different needs. I would like to note we do offer a 30-day comfort guarantee with free returns. This allows you to purchase with confidence, knowing that if the fit or feel isn't quite right, you can return or exchange the shoes hassle-free. If you are still within this time frame please do reach out to our customer service team info@vionicshoes.com.au If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Vionic!

Posted 1 year ago

“They are quite slim fitting, but reasonably comfortable. They looked nicer on the picture than they are. They looked quite sparkly on the picture but it was just a few beads in reality.”

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Posted 1 year ago

Thank you for sharing your feedback with us! We appreciate your honesty and are sorry to hear that the slim fit was not quite what you expected. We understand that product appearances can sometimes differ from online images. We'll take note of your comments regarding the level of sparkle and review our images on the website regarding this. We do have a seamless, straightforward return and exchange/refund policy should you wish to arrange a return for this pair we are more than happy to facilitate this with you, simply reach our to our customer service team info@vionicshoes.com.au to receive your prepaid return label. If there's anything else we can do or if you have any further questions or concerns, please don't hesitate to reach out.

Posted 1 year ago

“The wrong colour shoes were sent to me”

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Posted 1 year ago

Hi Lynette, Thanks for taking the time to leave us your review. We are sorry that this happened to you. The good news is we have a seamless, straightforward return and exchange policy so we'll be able to sort this out no problem. I have gone ahead and sent you an email, hope to talk soon!

Posted 1 year ago

“I was not happy with the colour grey of my sandals.”

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Posted 1 year ago

Hi Sandhya, Thank you for taking the time to share your feedback regarding the colour of your sandals. We are sorry to hear that the shade of grey did not meet your expectations, and we understand the importance of finding the perfect colour for your footwear. Your order is still within our 30days Policy for returns should you wish to take advantage of this Please reach out to our customer service team info@vionicshoes.com.au and we will do our best to find a solution that meets your needs, whether it's an exchange for a different colour or a refund.

Posted 1 year ago

“Love the shoes however one has come apart at the seam after a couple of weeks. I have emailed asking for a refund. No response. Tried calling several times and no one picks up the phone. I expect more from a company that pride themselves on quality.”

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Posted 1 year ago

Thank you for bringing this matter to our attention, and we sincerely apologise for any inconvenience you've experienced. We truly appreciate your feedback, and we're sorry to hear about the issue you've encountered with one of our shoes. We want to assure you that we take the quality of our products seriously, and we are committed to addressing and resolving this matter promptly. We understand your frustration with the lack of response to your email and the difficulty reaching us by phone. Please accept our apologies for any delays you've experienced. We are currently experiencing a high volume of orders and emails during our peak period which has impacted our response time. Rest assured, we are actively working to address this issue, We have located your email and will ensure you receive a response today.

Posted 1 year ago

“light weight, reasonably comfortable for a pair of walking shoes but would like to have more padding for fore foot”

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Posted 1 year ago

Hi, Thank you for taking the time to provide your feedback, I will be sure to pass your feedback my team. We do offer a 30day comfort guarantee with free returns should you wish to take advantage of this please get in touch with us by simply replying to your order confirmation.

Posted 1 year ago

“Very light weight sneaker with good arch support. As pictured and fast delivery. The shoes do run small. I wear a size 8.5 in most shoes, size 8 in Vionic flip-flops and the size 9 in this style is just slightly tighter than I would prefer. Expect they will stretch a bit with wear.”

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Posted 1 year ago

Hi, Thank you for taking the time to leave a review! We're delighted to hear that you find our sneakers to be lightweight with good arch support. We also appreciate your positive feedback about the accurate depiction of the product and our fast delivery service. Regarding the sizing issue you mentioned, we apologise for any inconvenience it may have caused. Sizing can vary between different shoe brands and styles. It's great to hear that you're optimistic that the size 9 will stretch a bit with wear to better suit your comfort. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. We're here to help ensure you have the best possible experience with our products. Thank you for choosing us, and we hope you enjoy them for a long time to come!

Posted 1 year ago

“Had to return them as the Sizing was way out, ordered a size 8 and couldn’t even get my foot in it”

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Posted 1 year ago

Hi Tracey, Thank you for feedback, we are sorry to hear that this pair was not the right fit for you, ordering online can be quite tricky, I am glad you were able to take advantage of our free returns for an exchange or refund. Please let us know if there is anything further we can do to assist you, Have a great day!

Posted 1 year ago

“beautiful looking but had elastic across foot - could hardly get foot in shoe - laces would have worked instead. Had to send it back and got full refund - pity as I loved the look.”

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Posted 1 year ago

Hi Silva, Thank you for your product feedback, we are so sorry to hear that this style wasn't right for you! We have many other great pairs that come with laces, The Jetta being one of my personal favourites! If there is anything we can do to help you find the right pair for you, please don't hesitate to reach out, Have a great day :)

Posted 1 year ago

“Sizing is a bit hit and miss. Sometimes the same size fits me perfectly and other times it is either too big or too small. Shoes are expensive for what they are.”

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Posted 1 year ago

Hi, we work hard to keep our sizing consistent throughout the brand/styles, we are sorry you have had this experience with us, if you would like to give us a bit more information into what styles you had issues with we can be sure to pass this onto our manufacturers to get this looked into. We provide high quality footwear and do our best to keep our prices fair for everyone. Thank you for your feed back! Have a great day!

Posted 1 year ago

“The vionic thongs are no where near as good as the last pair I bought a few years ago. Not as comfortable and seem to be smaller. Cost cutting on quality I think.”

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Posted 2 years ago

Hello, Thank you for taking the time to leave us this review. Feedback like this (especially negative feedback) helps us improve our products, and improve the company as a whole. That being said, however, we find this feedback quite troubling. Over the past few years, we have put a fair bit of investment to improve our thong products. We would like the opportunity to investigate this further, and potentially look into your feedback specifically so we can give information over to our product team. If interested, please send an email through to info@vionicshoes.com.au and we'll look into it for you. Have a great day!

Posted 2 years ago

“I suppose I was so excited that I'd finally found a slipper that is suitable for my PF and my Heel pain, but sadly, it was a bit of a disappointment. There isn't that arch support that is generally needed and there is not much cushioning. I went online and searched for another brand to buy. I finally bought them from Ascent and they are great! I am finally able to walk around in them without pain. The quality of the finishing is not bad.”

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Posted 2 years ago

Hey Amanda, We are sorry that you we're unsatisfied with your slippers. All of our slippers are loaded with our Three-Zone Comfort system which ensures a mixture of stability, arch support, and cushioning. Specifically designed for people with PF and Heel pain. So we find this feedback quite troubling. Furthermore, we looked up Ascent to check out the slippers you preferred and couldn't find any slippers in their range. So this has left us a little bit confused. We would love the opportunity to rectify this with you if possible. If you could get in touch with info@vionicshoes.com.au we can look into what happened here and endeavor to make it right.

Posted 2 years ago

“Shoes were nice, just didn't fit. So returned.”

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Posted 2 years ago

Hello Yvonne, It is unfortunate that your recent purchase was a bit of a disappointing one. We always strive to perfection on this sort of thing which is why we provide size guides on our website. Even still, we know from time to time this can go wrong. We hope that the returns process was a breeze for you and that we haven't lost you as a customer in the future.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Vionic Shoes Reviews