VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.63

4.6 Rating 1,968 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 3 star review on 15th November 2024

Nicola

Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

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“I’m a new customer and wish I’d read these reviews before ordering. Medicine for my dog was dispatched and hasn’t appeared! Like other customers I’ve emailed them but I’ve had an automated reply saying they aim to respond within 5 working days. Not good enough!”

Helpful Report

Posted 3 years ago

“Takes far too long to dispatch orders!!”

Helpful Report

Posted 3 years ago

“Have ordered 4 bags of dog food and still haven't received it 10 days later. Have emailed only to get a response to say they will respond within 5 days. This is not acceptable.”

Helpful Report

Posted 3 years ago

“I have to admit their postage and delivery isn't good. I bought from this company and another on the same day. Other company was a lower spend but was free delivery and arrived the following day. Viovet was 3.99 delivery and took 4 days. Not sure I'd recommend but I have only used them once.”

Helpful Report

Posted 3 years ago

“Have used violet regularly for small orders and have always been good. Recently I’ve ordered an expensive prescription from them. They took my money and stated the meds would be “despatched shortly”. They had falsely advertised these goods as they didn’t have them in stock. When I pushed for delivery date as my horse needed the meds they admitted they weren’t in stock. I asked to be refunded immediately so I could afford to get medication from vet they suddenly said they had a delivery and would send them that day. That was another lie. No goods. No money back. Will never use this company again.”

Helpful Report

Posted 3 years ago

“Used vio vet for quite a while now and so disappointed how they treat loyal customers orders taken weeks to come and one order was nearly 3months in the end I’ve cancelled and they items are in stock I sent them a email and they just didn’t care one email wasn’t responded to think twice b4 ordering if you want items quickly”

Helpful Report

Posted 3 years ago

“I placed and paid for an order over 9 days ago. Having not received my items or an email regarding dispatch, I called Viovet. It was only then I learnt that the item was out of stock and no date for restock could be given. It would appear Viovet sell items and take payment for goods that are not actually available. Check stock before buying!!”

Helpful Report

Posted 3 years ago

“If you are lucky enough to get your order then they're ok. In my case I haven't received my parcel, wrote them, they said they can't do anything until at least 35 days have passed. After 35 days they said I've contacted them too late and they won't do anything. Took 170€ and ignored anything else. Stay away from such scammers!!”

Helpful Report

Posted 3 years ago

“I ordered Protexin Gut Balancer but still had't received it over a week later. Customer service can see from Royal Mail's website that no attempt has been made to deliver my parcel . I was advised to phone again in another 8 days or order and pay for another to be sent. I needed the product quickly and paid for postage, I think it's unreasonable to expect a customer to wait 2 and a half weeks before acknowledging that the order has gone missing. I won't order from VioVet again.”

Helpful Report

Posted 3 years ago

“I have been using them for years for repeat deliveries now cancelled account as I placed an order - after a week it still had not been despatched and then they cancelled it and sent me a refund still have not had any explanation or emails from them as to why - I have sent 5 emails nothing back. Really bad customer service and cannot trust them now so will not be using them again.”

Helpful Report

Posted 3 years ago

“Only ordered yesterday lunch time and my delivery arrived today! Very happy with service. Thank you VioVet! 5* service.”

Helpful Report

Posted 3 years ago

“I ordered on the 17th November, it is now the 12th January I have never received my parcel, they have refused to refund me until the parcel is returned despite it still being with their delivery company DX they have also refused to send me out a replacement order with an alternative delivery company. They had a 3-5 day wait for delivery it has now almost been 3 months. I have lost my money and obviously had to order my products elsewhere.”

Helpful Report

Posted 3 years ago

“Ordered Harness, delivery slower than expected but allowance made for time of year and high level of demand on mail services outside of control of VioVet, The reason for this poor review is the item ordered arrived packaging only missing the Harness, totally unacceptable, how these type of mistakes can be made”

Helpful Report

Posted 3 years ago

“Worst place ever to use. Poor excuses and rubbish delivery... Used them on 2 occasions now for medication since my dog had a stroke and on both occasions medication has not turned up in the time promised and on both occasions has cost me double the price due to the fact I have had to go back to the vets to get more medication.. apparently when you pay for first class post and given a delivery date that doesn't mean that will be date you will actually get the medication... So allow 3 to 5 days for delivery actually means as I was told allow up to 2 weeks. I will never be using again and even though was told on 2 seperate days order would be dispatched it wasn't... wouldn't even upgrade my postage... Was even told that they do have up to 9000 orders a day so couldn't ever actually guarantee delivery dates.. stay away and use somebody else would be my honest opinion if you value you're pet's life for requires medication. I have now switched to Pet drugs online who after 1 quick call about viovets incompetence completed my order and even dispatched next day delivery for me even after there delivery time slot cut off... I know where my future business shall be”

Helpful Report

Posted 3 years ago

“Ordered dog harness nearly 3 weeks ago and it doesn’t seem to have been dispatched yet. I emailed the company a week ago and no reply.”

Helpful Report

Posted 4 years ago

“Awful. Don’t tell you they don’t have stock of medication but take your money and make you wait. Customer services non existent and take over 5 days to respond. Do not trust!!”

Helpful Report

Posted 4 years ago

“Horrendous customer service. Slow reply’s with empty promises. To then being completely ignored. It’s taken more than 2 weeks to try and organise returning a dog bed which was not even close to the advertised size. I’m beginning to give up with it all. Can’t believe there are so many positive reviews, they must be fake. I’ve never had to leave a bad review for anyone.”

Helpful Report

Posted 4 years ago

“The customer service delivered was derisory, Items were not sent due to slack of communication between departments. No call to explain the delay.No email. When I called to query it.The agent was unhelpful and officious. Eventually admitted that it had been wrongly entered into the system, but no apology. I asked to order the full amount on the prescription as I didn’t want to deal with this company again However items didn’t arrive.More terse emails. I would not recommend them at all.”

Helpful Report

Posted 4 years ago

“My order of controlled drugs - urgent medicine for my horses was sent to the wrong address!! Even though address is clear on the prescription. The whole process was slow from order to delivery. No apology or offer of refund or to re direct the package. AVOID this company - safer and quicker to walk to your vets ...”

Helpful Report

Posted 4 years ago

“One of the worst companies I've ever dealt with. Took an order for items that they didn't have in stock, and then didn't inform me until a week later. Didn't respond to emails for nearly a week. Really awful and very frustrating at not knowing what was going on. Not recommended at all.”

Helpful Report

Posted 4 years ago

VioVet is rated 4.6 based on 1,968 reviews