VioVet Reviews

“ Despite paying for the expedited delivery, one month later I am still without the medication or even an inkling on when it is likely to arrive. ”

“ Terrible customer service, Take my £94.98 then do not despatch when promised. My 13 year old dog is waiting for his librela injections and it still says checking prescription 4 days later. Phoned customer service on hold for nearly 30 minutes. was told they could not tell me when I could expect delivery. Do not reply to emails. Meanwhile my dog needs his medication. AVOID especially if ordering medicines ”

“ Despite an estimated delivery date of March 1st, the order remains in the "awaiting for courier" status as of March 5th, with no tangible progress since my initial inquiry on March 2nd. ”

“ Upto 3 weeks delivery on simple order for dog treats thank goodness not ordered medicines, shall never use again. ”

“ Once order was completed I saw the delivery dates were 3 weeks away, between Mon to Fri. ”

“ Cant guarantee a delivery date after ordering on the 5th December and now its the 24th January. ”

“ Ordered prescription meds 05/01, posted prescription same day special delivery, tracked as delivered following day. Only found out about delays after logging on to check order status. Have had to get an emergency weeks supply of meds from vet at extra cost. I have to pay for written prescriptions so will be very out of pocket if I cancel. No updates from VioVet. Meds are to stop severe epilepsy. Will absolutely not use again. ”

“ I knew the delivery window was January 10th - 18th, but that end date came and went without any contact from VioVet. ”

“ Placed an order 25th December which showed delivery 5th January still no sign of it, no correspondence as to what’s going on, no reply to emails ”

“ I placed an order for dog food on the 20/12/23 expecting the usual christmas delay, however it is now the 18/1/24, this was the last date for delivery of my goods however unfortunatly I have not received said goods and have had no update from the company. ”