VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.63

4.6 Rating 1,971 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service delivered was derisory, Items were not sent due to slack of communication between departments. No call to explain the delay.No email. When I called to query it.The agent was unhelpful and officious. Eventually admitted that it had been wrongly entered into the system, but no apology. I asked to order the full amount on the prescription as I didn’t want to deal with this company again However items didn’t arrive.More terse emails. I would not recommend them at all.”

Helpful Report

Posted 4 years ago

“My order of controlled drugs - urgent medicine for my horses was sent to the wrong address!! Even though address is clear on the prescription. The whole process was slow from order to delivery. No apology or offer of refund or to re direct the package. AVOID this company - safer and quicker to walk to your vets ...”

Helpful Report

Posted 4 years ago

“One of the worst companies I've ever dealt with. Took an order for items that they didn't have in stock, and then didn't inform me until a week later. Didn't respond to emails for nearly a week. Really awful and very frustrating at not knowing what was going on. Not recommended at all.”

Helpful Report

Posted 4 years ago

“REALLY UNHELPFUL CLIENT SERVICE AND YOU PAY FOR RETURNS”

Helpful Report

Posted 4 years ago

“I ordered recovery food for my sick guinea pig I was never advised of a delay in delivery or I wouldn't of ordered from here and some deo sect for my horses £60 order, yes we have covid 19 but I needed this food urgently as would anyone buying this food, it has taken them 3 weeks to despatch my order I rang but they were so unhelpful and said they had until the next day to despatch my order and would be able to help me from tomorrow if they hadn't despatched it, I tried emailing first but had a pop up saying 3 days to reply to emails as they are busy so cant phone cant email cant get a refund so I had to fork out more money and use an alternative vet drug company who shipped next day and now when viovet finally get round to shipping I will have duplicate products I don't need, AVOID AVOID AVOID unless you don't need your items in a hurry which buying vet products recovery food you would assume they were time critical if I had waited for this recovery food my guinea pig would now be starved to death. Much better faster efficient companies out there.”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM HERE!! I ordered horse wormers which didn't arrive on time. When i went online and later on the phone to discuss this with an advisor they basically told me the goods were on route and when i asked to cancel the order as it would arrive to late for purpose. They said they couldn't stop the good being delivered as they could not take them back and they were being transported in inappropriate conditions and with a possibility that they were tampered with en route. Obviously i do not want mediations that are compromised for my animals. They would not budget and so i had to take it up with my and and refuse delivery. DO NOT BUY FROM HERE!!”

Helpful Report

Posted 5 years ago

“Item didn't arrive despite email saying it had been delivered. Customer services totally unhelpful their response was to refer me to the T&C's and that it was basically my fault for not being there when delivered.”

Helpful Report

Posted 5 years ago

“Item didn't arrive customer services unhelpful. Because item was tracked to me it was my fault basically. Won't be using them again.”

Helpful Report

Posted 5 years ago

“Was sent duplicate delivery after viovet took money from my account for items they even didn't have. Customer services won't even look into it, they just expect me to have the hassle and expense of returning things I didn't even order. Very disappointing.”

Helpful Report

Posted 5 years ago

“Ive been having regular deliveries for over 2 yrs but noticed on my bank statement that the regular charge had jumped by £16. I phoned customer service and they said they were now charging me £16 for delivery (Free in the past) and that they didn't need to inform me because the T&C's said they can make changes without informing the customer. BEWARE this doesn't happen to you and always check your invoice or bank statement.”

Helpful Report

Posted 5 years ago

“Tried to leave review on viovet site to no avail, I order my furry friend’s food from here, from ordering to delivery only takes 24 hours, well pleased with this. Price wise its the best i’v come across. Will continue to use viovet.”

Helpful Report

Posted 5 years ago

“Never got no refund still wating said they can t see picture were its broken but they can t see it but it had 89 veiws”

Helpful Report

Posted 5 years ago

“Delivery time over a week. I had to wait a week for item to be despatched. Then took 6 days to arrive.”

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Posted 5 years ago

“Fantastic, quick delivery aswel”

Helpful Report

Posted 5 years ago

“Very easy to order, products tend to be cheaper, huge range of products, & best thing is free delivery if you purchase up to £29.00... thank you VIOVET.”

Helpful Report

Posted 5 years ago

“Great prices, fast delivery, happy customer”

Helpful Report

Posted 5 years ago

“Great service. Fast delivery. Great prices.”

Helpful Report

Posted 5 years ago

“Quick and easy to order.”

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Posted 5 years ago

“Excellent from start to delivery. Arrived on due date and well packaged. Never had to return anything so can't comment.”

Helpful Report

Posted 5 years ago

“Competitive price with speedy delivery.”

Helpful Report

Posted 5 years ago

VioVet is rated 4.6 based on 1,971 reviews