VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.63

4.6 Rating 1,966 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM HERE!! I ordered horse wormers which didn't arrive on time. When i went online and later on the phone to discuss this with an advisor they basically told me the goods were on route and when i asked to cancel the order as it would arrive to late for purpose. They said they couldn't stop the good being delivered as they could not take them back and they were being transported in inappropriate conditions and with a possibility that they were tampered with en route. Obviously i do not want mediations that are compromised for my animals. They would not budget and so i had to take it up with my and and refuse delivery. DO NOT BUY FROM HERE!!”

Helpful Report

Posted 4 years ago

“Item didn't arrive despite email saying it had been delivered. Customer services totally unhelpful their response was to refer me to the T&C's and that it was basically my fault for not being there when delivered.”

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Posted 4 years ago

“Item didn't arrive customer services unhelpful. Because item was tracked to me it was my fault basically. Won't be using them again.”

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Posted 4 years ago

“Was sent duplicate delivery after viovet took money from my account for items they even didn't have. Customer services won't even look into it, they just expect me to have the hassle and expense of returning things I didn't even order. Very disappointing.”

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Posted 4 years ago

“Ive been having regular deliveries for over 2 yrs but noticed on my bank statement that the regular charge had jumped by £16. I phoned customer service and they said they were now charging me £16 for delivery (Free in the past) and that they didn't need to inform me because the T&C's said they can make changes without informing the customer. BEWARE this doesn't happen to you and always check your invoice or bank statement.”

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Posted 4 years ago

“Tried to leave review on viovet site to no avail, I order my furry friend’s food from here, from ordering to delivery only takes 24 hours, well pleased with this. Price wise its the best i’v come across. Will continue to use viovet.”

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Posted 5 years ago

“Never got no refund still wating said they can t see picture were its broken but they can t see it but it had 89 veiws”

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Posted 5 years ago

“Delivery time over a week. I had to wait a week for item to be despatched. Then took 6 days to arrive.”

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Posted 5 years ago

“Fantastic, quick delivery aswel”

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Posted 5 years ago

“Very easy to order, products tend to be cheaper, huge range of products, & best thing is free delivery if you purchase up to £29.00... thank you VIOVET.”

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Posted 5 years ago

“Great prices, fast delivery, happy customer”

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Posted 5 years ago

“Great service. Fast delivery. Great prices.”

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Posted 5 years ago

“Quick and easy to order.”

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Posted 5 years ago

“Excellent from start to delivery. Arrived on due date and well packaged. Never had to return anything so can't comment.”

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Posted 5 years ago

“Competitive price with speedy delivery.”

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Posted 5 years ago

“The experience was amazing with Viovet. The speed of delivery was great. I had the item in 24 hours after ordering my product. I will use this company again. Many thanks. The item was allot cheaper than anywhere else. 5 star service. Very well done.”

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Posted 5 years ago

“VioVet deliver very quickly. Their prices are generally much better than I can get elsewhere. On one occasion I had to return an item and their customer service was excellent. I think they are a great company and I have been using them for a couple of years.”

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Posted 5 years ago

“Transaction from start to delivery was very good.”

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Posted 5 years ago

“I have the dogs fgood on repeat order so need not worry about running out. It always arrives as arranged.”

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Posted 5 years ago

“Very good excellent service Lovely lady on the phone who phoned Me back”

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Posted 5 years ago

VioVet is rated 4.6 based on 1,966 reviews