“I had an excellent experience with Viggo Diaz at VIP Cars! He was professional, knowledgeable, and truly listened to what I needed. Viggo made the process smooth and stress-free, found the perfect car within my budget, and provided outstanding service without any pressure.
Highly recommend Viggo he’s the best! VIP Cars is lucky to have him.”
“We booked a car rental through VIPCars.com and later amended the pickup date/time. VIP Cars confirmed in writing that the change had been made and assured us the rental would be ready for collection when we arrived a few hours later.
When we reached the rental desk, the supplier stated they had not received any notification of the amended booking and refused to honour it. As a result, we were left with no choice but to take out an entirely new rental on the spot at a significantly higher cost.
We immediately raised the issue with VIP Cars. While they acknowledged the problem, they have continued to say they are “waiting for a response” from the rental company, with no resolution provided, even as we approach the end of the rental period.
This situation arose due to a breakdown between VIP Cars and their supplier, yet the customer is left out of pocket. The lack of urgency and accountability has been very disappointing.
I would strongly advise anyone using VIP Cars to be cautious when making or amending bookings, as confirmations provided by the broker may not be honoured by the rental company.”
“I was dealing with a difficult issue that left me uncertain about what steps to take next. While searching for reliable help online, I discovered ERF through several strong recommendations. I decided to reach out, and their quick, professional response immediately set them apart. The team listened carefully, asked thoughtful questions, and made sure they fully understood my situation before offering any advice. Their professionalism and genuine concern gave me confidence and reassurance throughout the process.”
“I was dealt with by Viggo Diaz and he was quick, efficient and professional. I assume a technical glitch had meant I was charged for an insurance I did not want. But Viggo dealt with it immediately and has promised a full refund in 3-5 business days. He was just great.”
