“The explanation and the help get by Viggo Diaz was so preciouse. Fast and clear explaining me all the voices of my voucher. I can't wait to rent my car and I will review after my journey.”
“The car companies in Jamaica that VIPCars works with are a scam and a complete waste of time. We agreed in writing that the car would be delivered to Moon Palace Hotel at 5:00 PM on December 20, 2025. I arrived early. No one showed up.
At 5:12 PM, the AutoUnion (VIPCars association in Jamaica) representative called, claiming he had a car ready to deliver, but then stopped responding. When I finally reached him, he said he was “too far away” and pushed delivery to 8:00 AM the next day. I reluctantly agreed. He never showed up the next morning either.
I waited, called, messaged, and even contacted VIPCars, and they couldn’t reach him either. I had to cancel the booking and multiple pre-scheduled appointments because of their incompetence.
I have WhatsApp call/text logs, the email confirmation proving hotel delivery at 5:00 PM, and a voicemail admitting he couldn’t deliver the car. Despite this, VIPCars chose to side with the dealer and refuse accountability. I have asked for a refund of my booking fee and have not received it from VIPCars.
This is unprofessional, dishonest, and unacceptable. Save yourself the stress and book elsewhere.”
“J’ai eu besoin de modifier ma réservation. La prise en charge a été rapide ! La personne avec qui j’ai échangé Ana a été très efficace. Je suis très satisfaite”
“Janet was just excellent. I lost my reservation number and she finally found it.
I cannot thank her enough. Just a pleasure.
Yours truly, Peter Randall. A Proud Canadian from Nova Scotia.”
“I was having difficulty finalising payment for a booking I was making. Harshi, who came to my rescue, was extremely polite and knowledgeable and quickly sorted out the problem. She patiently led me through a couple of links that she sent and I was very happy the result. I will certainly use VIPCars again.”
