VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,551 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,551 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Investing SEK 400,000 in a high-return scheme turned out to be a nightmare. I discovered Doris Ashley through a Google search and decided to contact them. Their forensic team was thorough and professional, tracing the funds and providing detailed reports. Thanks to their efforts, I recovered a major part of my investment. Doris Ashley is the go-to for anyone scammed online. Provide them with all the necessary information and let their professionals handle the rest. Email: dorisashley71 (@) gmail com WHATSAPP: +1--(404)--721---56--08”

Helpful Report

Posted 1 month ago

“got the wrong order, have been waiting for days to have an email answered, £135 down the drain, no refund.Won't be using again, will be going back to Electric Tobacconist, highly recommend”

Helpful Report

Posted 1 year ago

“Success for some companies means treating customers like they don't matter. I ordered e- liquids on Monday 15/05/2023 with same-day delivery which costs an extra £6.95 and the products have not yet been delivered despite calling customer services yesterday and today 18/05/2023 to request a refund. Can I please have my £24.95 refunded as I have re-ordered via regular free Royalmail?”

Helpful Report

Posted 1 year ago

“Never have enough stock give up with buying of tjem”

Helpful Report

Posted 1 year ago

“put my £60 order in on 04/09/22 , recieved it on 22/09/22 , 18 days for a delivery that stated next day delivery, made many many phone calls in that time to someone who was not helpful at all , first they told us to wait 10 days so we did, then they blamed the carrier , who by the way had always delivered on time in the past i dont think my order ever left their warehouse , then we had to sign a disclaimer which threatens police action and made us feel like we had done something wrong all we did was give them our money , we have spent a small fortune with this company and we get treated like theives well never again vip you just lost 2 very good and HONEST customers.”

Helpful Report

Posted 2 years ago

“all i can say is DO NOT USE still waiting for a refund after they sent the wrong goods this was in June now the end of August”

Helpful Report

Posted 2 years ago

“Local kiosk closed, rarely these days have stock online, and withdrew several months ago the one flavour I really liked. When I do order it often takes close to a week to deliver. Awful company just out to make a quick buck. I was spending up to £120 per month with them for the last 4 years but won't use agin.”

Helpful Report

Posted 2 years ago

“Shipped quickly on first order. Really like the disposable ten cigarettes but I am curious to see how long they will last me.”

Helpful Report

Posted 2 years ago

“I had 10 Black Ice Blast delivered but I had ordered Menthol mint ice. The invoice stated the correct order but that wasn't what I got. I sent photos of invoice and boxes as requested but was then advised to return them before I could have the correct order sent. All this time I was going to be without so I was left with no option but to use the Black Ice. Customer service is appalling and no help whatsoever. I've now placed a new order and am waiting to see what I get delivered.”

Helpful Report

Posted 2 years ago

“Well where do I start, firstly they sent me the totally wrong order. I ordered it a week before to make sure it arrived when my others ran out. Upon speaking to customer services I was told to send a photo of the incorrect goods received which I did immediately and they would send out the correct ones the following day. I hadn’t received acknowledgment of the photo or replacement order so I phoned again. I was then told I had agreed to fill out a disclaimer form, I hadn’t even been told about a disclaimer form. To which she responded with well you need to fill it out and send the wrong product back which can take 7-10 working days to process and then another 5-7 days for your order to come. I explained this wasn’t good enough they made the mistake they need to put it right ASAP. There is no budging them I ended up putting the phone down. I then went to the head office in bury to try and get this sorted as I had no oil left and surprise surprise no one is working there they never returned after covid. I had to phone again and was told there is no way round this we can’t send anything out next day delivery as we’re changing warehouses. Why does this affect delivery? Finally they have agreed to send another order, hopefully it will be correct, but it’s going to be about a week before I receive it. In the meantime I have no oil left so I’ve have had to go and buy a brand I’m not familiar with. After 13 years as loyal customer and spending around £60 every 6 weeks I will not be going back to them.”

Helpful Report

Posted 2 years ago

“Whats happening to this once great company ?? ive been a Customer for over 7 years....never had any problems but since last year everything`s changed...Why ?? Once had the wrong stuff arrive,was told i have to wait till they send out DPD to collect Wrong stuff before they can send out my right order.Two week delay..No-one`s ever on "Web Chat" anymore or if you leave an email it does nt get replied too. Nowadays..You place an order,they take your money and then you just have to sit back and pray it turns up sometime soon and it`s the right stuff. Used to be "Place an order and you d get it by DPD within a couple of days"....now i sit here looking out the window for either DPD or the Postman days/week later as the emails they used to send out informing you of progress/delivery have dried up. Come on guys..sort it out and get back to how it used to be !!!! Had to laugh at your "Average Delivery Time".... "Next Day" :) :)”

Helpful Report

Posted 2 years ago

“Never again. Been ordering from here for 5 years without issues. This time they've changed the delivery options without telling you on the site. So now i'm in a position where i won't be at the delivery address when the parcel arrives. Called them to try and fix the issue and the woman on the phone was so unhelpful. It's basically 2 weeks for a refund after i fill out a form. No apology, no effort to fix the problem, nothing. Other occasions i've been really impressed with the product and service, but this place has gone rapidly downhill. I'd avoid it.”

Helpful Report

Posted 2 years ago

“Ordered the wrong strength of oil, customer service quickly sorted out my problem and changed the oil for the required strength.”

Helpful Report

Posted 2 years ago

“As per many recent reviews, this company has become highly unreliable. Goods not arriving, lies from customer service and refunds never turning up. Giving up with them for good.”

Helpful Report

Posted 2 years ago

“A while ago I brought 30 bottles of my favourite ever vape liquid, Red Fusion. The bottles came and I opened the first one to find that the juice was now clear and smelled significantly of Menthol. Primed my coil, left it and an hour later was vaping away to a horrible strong menthol taste. Gone was the Red berries and eucalyptus, just Menthol. Emailed them to complain and they said their website has the updates and that the product is as described on there. No mention of refund or anything, so out £90. I am posting this here as I posted a similarly bad review on their website, which they chose not to display, to warn others that there flavours have changed, not for the better”

Helpful Report

Posted 2 years ago

“VIP used to be great. Over the past 5 months, cannot get through on the phone, emails dont work, online chat does not work. Do NOT use this company. They will take your money and not deliver.”

Helpful Report

Posted 2 years ago

“I ordered 4th Jan - only using this site as the Vuse website was down and was directing people here. Item only just been dispatched 7 working days later and was told excuses about a stock take causing a delay? Vuse is now aware that they are linking themselves to a bad company with bad service. Not to mention on their website they are falsely advertising a 5 star review from 'review.com' as their current star rating is 4.5 and I'm sure will be going even lower soon.”

Helpful Report

Posted 2 years ago

“we have been customers for years and spend a lot of money with this company but the service has gone downhill in the last few months delivery is terrible waited over 2 weeks for last order and placed an order on 5/1/22 it hasnt dispatched 4 days later how can you blame royal mail when it takes a week for you to despatch an order. this is my very last order from vip you should be ashamed customer loyalty means nothing to you.”

Helpful Report

Posted 2 years ago

“I really think there is no more customer service. I emailed, I called, I emailed again. I called again. Nothing. Their number only says that their mailbox is full and that the extension is not valid.”

Helpful Report

Posted 2 years ago

“I have been trying to order some 10 Motives cartridges since yesterday. When I phone al I get is this message THE MAILBOX IS FULL, PLEASE TRY LATER. I am a long term customer. what is going on VIP??”

Helpful Report

Posted 2 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,551 reviews