Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“Rebecca responded quickly to my query about an incorrect order confirmation, and set my mind at rest that I would be receiving the correct items. So far very impressed with the friendly and professional customer service. Thank you!”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I contacted customer service via email, response was pretty quick, as I needed to return items, for just a swap, Rebecca who emailed me back, gave me a lovely message, felt like I already knew her, also by ordering online, some items are cheaper than shop. And thank you Rebecca 🙂”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Just realised I hadn't put the strength of e liquid in my order. I want to thank Rebecca for such a quick response, and her explanation deliveries a bit slower, can't complain with what's going on at the moment. Thank you.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“this is my second order I usually buy from store I have had to change to Motiv 10 as you no longer do VIP however the battery was missing from my order. I was very disappointed but spoke to a very nice young man called Nathan who was very polite and helpful and solved my problem quickly and efficiently.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your 10 Motive products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If your order arrives and an items is missing, please let us know as soon as possible and we would be happy to have a replacement dispatched right away! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I placed an order 04/05/20 and have not recieved it despite getting an email on 07/05/20 saying it had been dispatched! We always use VIP shops but after this I am very wary about ordering again. £30 lost.”

Helpful Report

Posted 4 years ago

Thank you for your review Angela, Sorry to hear your order had not yet arrived. We believe this should be with you by now and are more than happy to assist further if this is not the case. Due to the lock down period there are many delays expected with couriers therefore currently advising 10 working days for delivery. DPD are however considerably quicker than Royal Mail and would advise choosing the express courier over this uncertain period.

Posted 4 years ago

“I ordered my products 7th of May and still haven't received the order so I can't say I'm happy with service until I receive package. I also was told I could track parcel but wasn't told how or what company would be delivering it. All I was told is that it was shipped and on way no other details.”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

“I have used VIP for various devices and liquids for about 7 years now. Like almost everyone I have experimented with other brands and kept coming back to the high quality of VIP. Delighted with the service in store and online over the years. No problem with delivery of latest order of liquids. Arrived one day later than expected and during these uncertain times, I reckon that's excellent delivery time. Thanks VIP and your delivery team DPD.”

Helpful Report

Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“I contacted VIP customer service after an error in the products I received in the post. Janet was so friendly, helpful and apologetic alongside sorting out the issue in no time. From re-delivery to collection of wrongly delivered products together with a little something extra for the inconvenience. Great end to end customer service!”

Helpful Report

Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“Nathan was super helpful, and I appreciate that I won't see my refund straight away. HOpefully it'll all come good. Thanks”

Helpful Report

Posted 4 years ago

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“GREAT customer service from Nathan who helped me amend my order which I had placed in error. Really appreciate all his help!”

Helpful Report

Posted 4 years ago

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“I contacted vip recently regarding a problem with my order and spoke to a lovely lady called Janet. Janet was fabulous, it's a shame not all customer services are this efficient. Problem rectified, I'll remain a loyal customer!”

Helpful Report

Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“I have been a customer for 3 years using VIP double menthol Cartomisers 11mg they taste great. once when I ran out of batteries I thought I'd try Ten Motives mint because they looked the same....I tried and ended up giving them to a friend the mint in Ten Motives tastes of tobacco and is really awful if you dont smoke tobacco flavour cigarettes. I got your email today that Ten Motives are now replacing VIP I'm so upset..unless you introduce a true mint/menthol flavour I dont know what to do..I've looked to re-order any remaining VIP cartomisers as I have spare batteries and I see there are none in stock. I phoned your order line just now and the lovely lady confirmed there are no VIP menthol cartomisers anywhere that I can buy PLEASE look at the flavour of your mint Ten Motives and make it more like VIP until you do It is a very inadequate replacement. disappointed loyal customer of your brand for over 3 years.”

Helpful Report

Posted 4 years ago

“Wow - every company should have a Janet! No sign of order ten days after "despatched" email received. After raising query, Janet took the reins and kept in touch on a regular basis to keep me up-to-date with progress. Very friendly and efficient. Order to be re-sent but in the meanwhile original order arrived, so quickly contacted Janet again! Never felt I was being a nuisance - thank you Janet - a pleasure to "talk" to.”

Helpful Report

Posted 4 years ago

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“I've used vip for a while now and always been super impressed with how quick they deliver, been waiting 10 days now and I understand the mail and the issues happening, I got no email response so I called just to find out how much longer and the guy sounded disinterested, not even an order status update or anything.”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

“JANET I contacted VIP today because my order payment had been refunded and spoke to Janet. I am very unhappy to discover that the VIP USA cartomisers have been discontinued I have happily used these for 10 years. Janet was very friendly, informative and knowledgeable about the products available. I am taking her advise and going to try the 10 multi. I am hoping I get the same enjoyment as I have had for the last 10 years. A big thank you to Janet for her time and patience. Jean”

Helpful Report

Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com

Posted 4 years ago

“Made my first order by phone. Janet was so helpful and polite.Received my liquids in 2 working days, great.”

Helpful Report

Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“Placed my order on the 17th April , 11 days ago & still nothing ????”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

“Very helpful,sorted the questions professionally good manners.Thank you once again Mr Otis Wilson”

Helpful Report

Posted 4 years ago

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! We hope that you enjoy your product. If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“I am a new customer and would like to say a big thank you to Janet who helped me sort out my account, due to an incorrect e-mail address being entered previously by another adviser. She was wonderful. xx”

Helpful Report

Posted 4 years ago

Hi Mrs Blakeman Thank you for taking the time to write us a review, I will pass the message onto Janet.

Posted 4 years ago

“Received liquids .Well packaged and in reasonable time. Thank you”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write such a positive review. It’s great to hear that you have found your favorite liquids with us here at VIP! If you require any assistance, please do not hesitate to contact our friendly VIP Customer Care team on 0161 413 0370 or email admin@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews