Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“I got my order this morning. Ordered menthol got tobacco flavour, Ordered 11mg strength, was sent 18mg strengh. The only thing they got correct was the make. Have tried to ring, cannot leave a message. Sent an email and also a message, wonder if/when I will receive a reply. I only have enough liquid to last till the beginning of next week, so if anyone has any ideas how to get the liquids to me... let me know!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for the mix-up. When you have a spare moment, please give us a call and we will have this rectified. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Initially had to contact vip as I'd put wrong strength on liquid I'd order. Rebecca really helpful and changed it. She did say delivery may take 5to 10 days, now three weeks later I'm still waiting, getting no answer to emails. My contract is with them not royal mail as I saw someone else got that response. Poor service won't use again and will look for refund.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders and reduced staff due to COVID-19 safety recommendations and delays in our couriers’ networks. Please contact us if you are experiencing delivery issues we will investigate with our warehouse and couriers to resolve these issues. If you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I have paid £27.80 for some batteries which were not delivered. I have emailed customer services 3 times now and was told I needed to contact Royal Mail. I need information from VIP to try and get a refund but have had NO response. Disgusted with the customer service and lack of contact. I have paid for products and have received no help! This is not how you treat long standing customers! It is your duty to ensure products are delivered!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders and reduced staff due to COVID-19 safety recommendations and delays in our couriers’ networks. Please contact us if you are experiencing delivery issues we will investigate with our warehouse and couriers to resolve these issues. If you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“ordered on 23 /05 no updates still waiting 03 / 06 , spent hundreds of pounds with this company there is no customer loyalty was told my order had dispatched its only 80 miles from me its not another country, your customers will remember how they were treated .”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders and reduced staff due to COVID-19 safety recommendations and delays in our couriers’ networks. Please contact us if you are experiencing delivery issues we will investigate with our warehouse and couriers to resolve these issues. If you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I've ordered from VIP for a few years now and never had any issues. True, delivery is a little slower than normal but given the circumstances it's understandable. I received a delivery on 1st June that was addressed to me however the items didn't match what I'd ordered. After a short phone call with Janet (who was brilliant) it's been arranged for my delivery to be issued via courier and the incorrect package will be returned (again via courier). Mistakes happen, and Janet's customer service has been second to none. Thank you.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“12 days ago I ordered £20.00 worth of battery chargers and they still have not arrived, yet ironically it took 2 days to deliver the £300.00 worth of cartomisers???? I would love to be able to smoke these but alas I cannot charge the new batteries I also ordered. I appreciate it is a very difficult time but really??? I am not a happy customer.”

Helpful Report

Posted 4 years ago

“I ordered 16 May still not haven’t had them delivered yet”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders and reduced staff due to COVID-19 safety recommendations and delays in our couriers’ networks. Please contact us if you are experiencing delivery issues we will investigate with our warehouse and couriers to resolve these issues. If you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I have used VIP for 8 years but I am disappointed with lack of confirmation e mail, lack of delivery date and no order progress updates. I placed my order on the 21/05/20 and have heard nothing and haven't received my order yet.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders and reduced staff due to COVID-19 safety recommendations and delays in our couriers’ networks. Please contact us if you are experiencing delivery issues we will investigate with our warehouse and couriers to resolve these issues. If you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Very happy lots of offers and arrive quickly”

Helpful Report

Posted 4 years ago

Hi there, Thank you very much for taking the time to write such a positive review about your VIP experience! We aim to provide the best service and get your order to you as quickly as possible. All feedback is very greatly appreciated. If you ever require any advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I placed orders on the 22nd of May and was trying to check on an expected Dispatch date. I was helped today by Janet who confirmed dispatch had already taken place and advised me of possible delivery dates. This was a relief as it is not always easy to get a response. The lockdown has caused distruption to so many things, it is just taking that bit longer to get everything through and I appreciate all the VIP staff working under difficult conditions during this time.”

Helpful Report

Posted 4 years ago

hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Customer service is a joke. Still no product after 4 weeks. No way of even getting a response from this company. Definitely would not use them again!! £26 lost. Extremely unhappy.”

Helpful Report

Posted 4 years ago

“order vaps 0n 17th of may ,been told they may get here as late as the 6th of june ,are they coming from new zealand lol joke shall not bother in future”

Helpful Report

Posted 4 years ago

“Had a small issue with the wrong strength nicotine liquid being delivered. This was very quickly resolved along with some extremely helpful and polite customer service. Honestly couldn’t be happier, especially during these difficult times! Fantastic company to deal with, would highly recommend!”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I’ve been ordering online for the last few months as we usually buy in store. Great customer service. I had my first and only problem with an order last week and Rebecca sorted it straight away and I received my correct order in 2 days.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Ordered 7th May, delivered 18th May with item missing, e-mailed customer service on 18th May, no reponse to date, e-mailed again today and put a 'read receipt' on my e-mail, just had a receipt back saying my e-mail has been deleted without being read. Extremely bad customer service, will find an alternative as I will not purchase from this company again. Please can you refund on the missing item”

Helpful Report

Posted 4 years ago

“Always a great service from them, both when I visit their shop in Stretford, Manchester and having deliveries when at home in Wales. Very quick deliveries, a bonus when I'm unable to visit their shop.”

Helpful Report

Posted 4 years ago

“A big thank you to Janet who has been very helpful on more than 1 occasion and always friendly and ready to go the extra mile. Keep safe all of you at VIP Happy customer Sally”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“i had reason to contact VIP about an order i had returned but had not received a refund,I got a lovely e-mail from Rebecca and 2 days later it was dealt with!! cant thank their customer service enough ,great products at great prices and delivered in a few days ,highly recommend”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Received incorrect order today,rang and spoke to Janet who was very apologetic and sorted order out whilst I was on the phone and is going to send right items out as soon as possible. Janet also arranged collection for the wrong item. Janet is lovely to talk to and very helpful.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I have been emailing the customer service team about a faulty product and despite several emails chasing this I have had no reply”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews