Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“Have been ordering recently and cannot fault this company, I had a problem with an order, Janet couldn't do enough for me and sorted it in super quick time. Janet has amazing customer service, many companies could take a leaf from her book. A spot on service , heres to many more orders. Thankyou highly recommended. A very heartfelt thanks to you especially Janet..😀.”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“The best price 🙃”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write such a positive review. It’s great to hear that you have found your favorite liquid with us here at VIP! If you require any assistance, please do not hesitate to contact our friendly VIP Customer Care team on 0161 413 0370 or email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“Janet - Why is your mail box full, can't get through on phone!”

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Posted 3 years ago

“Janet - Why is your mail box full, can't get through on phone!”

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Posted 3 years ago

“Janet at Customer service is amazing for dealing with my returns. She made my experience easy and straightforward, constantly keeping me updates with my returns. Definitely recommended, I’m definitely will be a loyal customer! Rate 10/10!”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“I had a few issues just placing an order. Luckily the agent I was dealing with (Janet) couldn't have been more helpful. Huge thanks to her!”

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Posted 3 years ago

“Ive just received a text that my order has been delayed and wont be delivered until tomorrow. My last 3 orders have all be "delayed" and instead of next day delivery it's more like at least 3 to 5 days”

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Posted 3 years ago

“I have used V.I.P liquids now for 4years. Have been a loyal customer and always recommended V.I.P liquids to friends. But since the formula has changed and finding out that it is now manufactered in Polland i am very dissapointed as the taste had totally changed. The flavour is practically none existant. Always had Red Fusion. But had to change to other flavours as the taste is totally different. Even the other flavours are tasteless and weak. Sorry V.IP but i will be changing brand from now on. You need to get back to original formula or this will have a massive impact on you as a bussiness. Extrememly dissapointed.”

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Posted 3 years ago

“Today I went to the vape store in Centrale, Croydon, even though this is not my local store but I have always found their service to be outstanding, I've been using this company for quite a few years now and their customer service has always been consistent and even though I have been vaping for over 10 years and I still have issues with the coils etc but they always happy to help. When I went today I was served by Simon and even though they are no longer able to help me with my coil due to covid they always happy give me advice if I need it, its also really refreshing to actually see the company actually following and taking the Covid situation seriously, the first time we were unsure but now we contact the company and place our order and then its ready to collect, Simon has served me on many occasions and his customer service is absolutely fantastic, not just to me as a customer but he always treats his staff very respectfully, he always very polite and always willing to assist or help me”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“I have been with VIP for a number of years and never had a problem until my order arrived today with the wrong product. I rang customer service and spoke to Janet, within 5mins she had sorted return of wrong product and delivery of the right product. Janet is the BEST customer service I’ve ever had to deal with. Well done Janet.”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“Always a brilliant service!!! I love the ePod and the various flavours. Their customer service is excellent, and should any issue arise they sort it out so fast!!!”

Helpful Report

Posted 3 years ago

Thank you very much for taking the time to write such a positive review about your VIP experience! We aim to provide the best service and get your order to you as quickly as possible. All feedback is very greatly appreciated. If you ever require any advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or email admin@vipcig.com. Kind Regards, Otis– VIP Customer Care

Posted 3 years ago

“Quitting smoking and now loving vaping .Thanks vip for the amazing service! Love the offers too .”

Helpful Report

Posted 3 years ago

Hi there! thank you so much for the excellent review. We are pleased to hear that VIP has helped you along with your journey… We strive to produce high quality products at affordable prices! Our friendly VIP Customer Care team are always on hand to answer any questions that you may have in relation to our products. If you require any advice, please do not hesitate to email admin@vipcig.com or give us a call on 0161 413 0370! Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“Unfortunately VIP have changed from 70/30 to 50/50 and changed the formula for some of their best selling liquids, not for the better. I have been vaping Red Fusion for 4 odd years, was the only MTL juice I used so brought in bulk. I recently purchased £90 worth and upon tasting there are now no berries, it tastes purely of mint. I had wanted a pure menthol liquid I would have ordered one. When I emailed to complain it took 2 emails to get a response and it basically said, sorry but this is how it is. So I now have 30 bottles sitting there going to waste. I have found somewhere else that provides liquids similar to the old flavours and will now be purchasing from them from now on. VIP, don't change a winning formula, you will not be getting any more orders from me.”

Helpful Report

Posted 3 years ago

“I originally ordered 6 bottles of eliquid which never arrived and dealt with Janet when I emailed to chase them up, she could not of been any more helpful and professional! I had my eliquid 2 days later. Very satisfied. Well done Janet 5* customer service”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“I was told that you would be changing back to the original flavours by your sales staff Then just recently I was told that you were not intending to stay as they are Can you tell me what is the truth or you’ll lose another customer”

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Posted 3 years ago

“Gave up cigarettes 6 months this week, the first time have succeeded to do it completely thanks to these products. Other work colleagues too have achieved success with the choice of strength and flavours”

Helpful Report

Posted 3 years ago

Good Afternoon Jane! Thank you so much for the excellent review. I am pleased to hear that VIP has helped you along with your journey… We strive to produce high quality products at affordable prices! Our friendly VIP Customer Care team are always on hand to answer any questions that you may have in relation to our products. If you require any advice, please do not hesitate to email customercare@vipcig.com or give us a call on 0161 413 0370! Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I have been a customer of yours since you began. Your customer Service has always been outstanding. In particular, I have spoken often with Janet for whom nothing cannot be sorted. The people I speak to at your firm do you great credit. Patrick. Norfolk. UK.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Had a problem with a delayed delivery (problems at DFD) so I rang VIP for help. Ever such good customer service - thanks Janet! - and problem overcome within a few minutes!”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“Brilliant service under promised over delivered well done VIP”

Helpful Report

Posted 3 years ago

Thanks for the review. It’s great to hear that you have found the VIP liquid for you! All customer feedback is very greatly appreciated. Please keep an eye on our website for exciting deals and new products! If you have any queries, or ever require assistance, please do not hesitate to get in touch with the friendly VIP Customer Care team by dropping us an email on admin@vipcig.com or you could give us a call on 0161 413 0370. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“Ordered on the 8th of January, did not receive order conformation but payment was taken. I got onto chat on 12th as I had still not received any conformation of the order to be told that my order was shipped on 11th and it should be with me by 16th. The delivery is supposed to be 3 - 5 days so why has it taken 4 days to dispatch the items and then can take 3 - 5 days to arrive, when I asked that on chat they never responded to me again !!!!!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews