VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,551 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,551 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received product undamaged and in good time considering the situation. Customer service have been superb - very helpful and communicative.”

Helpful Report

Posted 4 years ago

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“I have been informed that my order had been dispatched since 9 of April. Still hasn't arrived. Emailed customer service and still no reply.”

Helpful Report

Posted 4 years ago

Were sorry to hear you have had issues with your delivery. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive in the 7 days then please contact our customer care team at customerservices@vipcig.com, our team will be happy to assist you.

Posted 4 years ago

“Still waiting for my order, so can’t leave a review.”

Helpful Report

Posted 4 years ago

“Otis was very helpful and well presented accordingly. He used his own initiative to call me back and deal with my enquiry, well done young man.”

Helpful Report

Posted 4 years ago

“Otis was a very pleasant young man who guided me through the procedure. He also, of his own accord, called me back to deal with my enquiry in a very professional manor. Well done !”

Helpful Report

Posted 4 years ago

“ten motives cigarette stopped working after 2 days. rang phone line and first day got piped music and second day the line is disconnected, whats going on ? Poor product and even poorer service”

Helpful Report

Posted 4 years ago

“Otis was fantastic in helping my mum with her order as was using a brand that you have discontinued. so he recommended a new type which she has now received and is very happy with,”

Helpful Report

Posted 4 years ago

“Ordered 80 cartamizers came within a couple of days no problem with delivery but the best before date is end of April today’s date is the 10 April so check the best before date”

Helpful Report

Posted 4 years ago

“I am now registered with your Company due to the excellent service I received. I will be ordering all I need from you in the future instead of going to the shops. Your prompt attention and delivery was brilliant. Thanks so much.”

Helpful Report

Posted 4 years ago

“Still waiting for my order so I can,t give a review”

Helpful Report

Posted 4 years ago

“Unfortunately this was my worse experience with this company regarding delivery. I placed my order on the 30th March and it is not here but thanks to Otis who went out of his way to resolve the situation. He was very honest and apologetic and has now made it so my delivery will be here tomorrow. Its nice to see people are still doing their jobs correctly and with manners, with everything going on around us! He is a credit to your company and he should be rewared accordingly.”

Helpful Report

Posted 4 years ago

“The website is easy to use and the pricing is reasonable...... I emailed to enquire about my order and received a very quick and satisfactory response from Nicola..... not only was she helpful but she was honest a apologetic about the slight delay on my order..... a credit to the customer service team.... thank you ...”

Helpful Report

Posted 4 years ago

Thank you very much for your review it is highly appreciated! We are experiencing sudden high volumes of orders at the moment and working hard to deliver our services with the safety of our staff and consumer as a high priority over this uncertain period. We apologise for any inconvenince the delay has caused to you. Your review will make Nicola's day. Thank you for your valued custom! Kindest Regards Rebecca

Posted 4 years ago

“Ive not recieved my order yet”

Helpful Report

Posted 4 years ago

“Just spoke to Janet regarding an order and she was super helpful. Janet gave me all the info i needed and more. Many thanks Janet and VOIP Customer Services.”

Helpful Report

Posted 4 years ago

Thank you for your 5 star review mark! We will make sure Janet sees this and reward her super helpful customer service! I am sure this will make her week! VIP Customer Services

Posted 4 years ago

“Hi today was my first time of ordering with VIP.l spoke with Otis who was very helpful with setting my account up thank you Otis”

Helpful Report

Posted 4 years ago

Hi Christina, Thank you for your custom and your 5 star review! Welcome to VIP! We take pride in everything we do and if there is anything further you would like us to assist with, please do not hesitate to give us a call or alternatively email customercare@vipcig.com where Otis or another member of the team will be more than happy to assist you! Kindest Regards VIP

Posted 4 years ago

“Thank you Janet for all your support, very good service.”

Helpful Report

Posted 4 years ago

Thank you very much for your custom and your 5 Star review, it is highly appreciated!

Posted 4 years ago

“Customer service is absolutely fantastic! Had a little hiccup with delivery but Nicola responded to my email and the matter was sorted out straight away! Highly recommend VIP.”

Helpful Report

Posted 4 years ago

Thank you very much for your custom and the 5 star review, it is highly appreciated.

Posted 4 years ago

“Great service. Had a slight issue with a delivery, quickly resolved without issue by Nicola.”

Helpful Report

Posted 4 years ago

Great to hear your issue was resolved quicky by Nicola! Thank you for your 5 star review!

Posted 4 years ago

“Janet was very helpful in processing my order and give me information on future orders. Also gave me advice on delivery times etc. excellent.”

Helpful Report

Posted 4 years ago

“Was having difficulties with registering due to online problem. OTIS spent a lot of time resolving the problem successfully. I have nothing but praise for the perseverance and patience that OTIS demonstrated. Thank you OTIS, made my day!!”

Helpful Report

Posted 4 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,551 reviews