Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“Janice was excellent in her customer relationship.”

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Posted 4 years ago

“Thank you to Otis for his help today with my telephone order his explanation about the new product that will replace my current product was most helpful.”

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Posted 4 years ago

“Very helpful and polite”

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Posted 4 years ago

“Nicola is a star. Thank you 😊”

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Posted 4 years ago

She sure is! Thank you very much for your review it is highly appreciated and has made Nicola's day!

Posted 4 years ago

“Great service, never have any issues and orders always processes quickly and good multi buy offers. I only like one particular flavour and it’s always in stock. Recently, DPD messed up an order, great service from Nicola at customer service who promptly resolved the problem, sending replacements the next day.”

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Posted 4 years ago

“I spoke to Otis today on the 13/3/20 as I bought a new Vaper and i was not sure how it worked! So over the phone, Otis helped me get my vaper to work and he made my day! He was brilliant and he did not lose his cool with me at all!! And I found out that he has been in working at this company just one week! Well done Otis!”

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Posted 4 years ago

“Excellent customer service from Nicola when I emailed regarding a problem with my delivery. She promptly replied and sorted it out.”

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Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Always order from you. Easy site, good prices and always a fast delivery! I had to deal with customer service recently by email and Janet replied within 48 hours and put my mind at rest. Very impressed and professional 😀”

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Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Nathan – VIP Customer Care

Posted 4 years ago

“We made an order on 25th January for next day delivery [Order #VIP156563] for £90. By Wed 29th it hadn't arrived and was, we were advised by email, still awaiting dispatch. They were having issues at their warehouse. I was going away so I called and spoke to their operator. The order was cancelled on the phone and they confirmed they'd provide a refund, in full. By the 8th Feb, no such refund has arrived so I wrote, on the same email ticket that was originally responded to, asking where the money was. No response. I emailed again on the 12th Feb. No response. It's now 1st March. No refund, no response.”

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Posted 4 years ago

“Although I can purchase the cartomisers I am unable to buy individual batteries anymore. The only offer VIP offer is to buy a full kit to get a battery?! Why? Very disapointed.”

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Posted 4 years ago

“Had not received a rather large order, as delivery company had mislaid it. Contacted VIP, and received an email from Janet, who stated she had already started an investigation and had resent my order, with an extra few products for inconvenience. Am waiting for this order now to be delivered.”

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Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Nathan – VIP Customer Care

Posted 4 years ago

“I received my order yesterday and unfortunately it was incomplete. I left a message via e-mail last night and Janet got in touch with me first thing this morning to let me know that she had got my mail, looked at my order and has already sent the additional items to me! Super efficient and friendly service, thank you Janet!!”

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Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Nathan – VIP Customer Care

Posted 4 years ago

“It's simply the best when it comes to their products. The best E-cig liquid provider in the world. I've been dealing with them for about 4 years now and everything I remember is positive. Their customer service is impeccable, especially Nicola who has been so prompt and caring.”

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Posted 4 years ago

Thanks for the review. It’s great to hear that you have found the VIP liquid for you! All customer feedback is very greatly appreciated. Please keep an eye on our website for exciting deals and new products! If you have any queries, or ever require assistance, please do not hesitate to get in touch with the friendly VIP Customer Care team by dropping us an email on admin@vipcig.com or you could give us a call on 0161 413 0370. Kind Regards, Nathan – VIP Customer

Posted 4 years ago

“I was in India where they confiscated my vape stick at the airport. Nicola was most helpful in finding me a replacement”

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Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Nathan – VIP Customer Care

Posted 4 years ago

“Sorry forgot to mention my latest query was handled by Nicola and she was exceptionally helpful, thank you”

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Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Nathan – VIP Customer Care

Posted 4 years ago

“VIP have always provided me with an excellent service. Delivery has always been prompt. I love the product I use and if I have ever had any issues customer services have always responded in a professional and friendly manner and satisfied my query to a mutually acceptable conclusion. Thank you VIP”

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Posted 4 years ago

Thank you very much for the five star review! It’s great to hear that your order arrived within the expected timescale! We hope that you like your product. If you have any queries, please do not hesitate to give our friendly VIP Customer Care team a call on 0161 413 0370 or drop us an email to admin@vipcig.com. Kind Regards, - Nathan VIP Customer Care

Posted 4 years ago

“What a shame. Another reliable company down the drain. Unreliable delivery and unreliable staff VIP was one of the good ones”

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Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. If you require any advice or further information, p[lease do not hesitate to contact our friendly customer care team on 0161 413 0370 or admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Thank you very much Janet for your prompt response to my message, I’m sure it was just human error and I shall continue to purchase your products in the future.”

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Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Always prompt delivery on my orders. One recent querrie which Janet sorted out immediately. Thank you Janet for all your help.”

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Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Really good company all the orders i have placed have been trouble free apart from 2 and both times the service excellent and problem sorted so i keep using them all the staff friendly and courteous.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews