VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,553 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4th Jan - only using this site as the Vuse website was down and was directing people here. Item only just been dispatched 7 working days later and was told excuses about a stock take causing a delay? Vuse is now aware that they are linking themselves to a bad company with bad service. Not to mention on their website they are falsely advertising a 5 star review from 'review.com' as their current star rating is 4.5 and I'm sure will be going even lower soon.”

Helpful Report

Posted 3 years ago

“we have been customers for years and spend a lot of money with this company but the service has gone downhill in the last few months delivery is terrible waited over 2 weeks for last order and placed an order on 5/1/22 it hasnt dispatched 4 days later how can you blame royal mail when it takes a week for you to despatch an order. this is my very last order from vip you should be ashamed customer loyalty means nothing to you.”

Helpful Report

Posted 3 years ago

“I really think there is no more customer service. I emailed, I called, I emailed again. I called again. Nothing. Their number only says that their mailbox is full and that the extension is not valid.”

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Posted 3 years ago

“I have been trying to order some 10 Motives cartridges since yesterday. When I phone al I get is this message THE MAILBOX IS FULL, PLEASE TRY LATER. I am a long term customer. what is going on VIP??”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Been a loyal customer for over 10 years but not any more.The website has nothing other than e liquid which has gone from being excellent to absolutely vile.Lost a lot of customers and I can only see you going to the wall if you don't revert back to original liquid.”

Helpful Report

Posted 3 years ago

“VERY good INDEED. WOULD SURELY RECOMEND”

Helpful Report

Posted 3 years ago

“I didnt recived my order worth £60 and you told me yes i am not i was at work you not answer phone. Where is my order”

Helpful Report

Posted 3 years ago

“waited 10 days for our delivery we spend over £100 a month with VIP been a customer for years doesnt seem to matter to them a lot of their reveiws mention how good janet is we have never heard of her we were lied to twice by different operators you have lost good customers because of your lies honesty really is the best policy.”

Helpful Report

Posted 3 years ago

“stupid customer service phone number just sticks you in a loop saying your being transfered to the operator. waited a week for my order and stills hasnt turnded up. no have to resort to smoking because where i live vape oils are not available. so thx for that. 100% will not be using this company ever again! DO NOT RECOMMEND!”

Helpful Report

Posted 3 years ago

“Your 10 motives tobacco cartomiser content has been drastically reduced. This may drive away long time patrons”

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Posted 3 years ago

“madeordered 22/9/21 recieved someone else's order on the 29/9/21 finally contacted them and told them of their mistake, and reordered sent out on the 4/10/21 received package today 6/10/21 and behold someone else's order again, now waiting for someone to collect both packages and for a full refund . would have given them zero stars”

Helpful Report

Posted 3 years ago

“Ordered Monday got acknowledgement but nothing has arrived £90.00 taken. They are not answering the phone, and no live chat, been a customer for years.”

Helpful Report

Posted 3 years ago

“Ordered six days ago, nothing - money taken, their mailbox full. BEWARE !”

Helpful Report

Posted 3 years ago

“Something going on here? Order placed last Wednesday, payment taken, no delivery. Not answering phone & chat is offline? Any future customers thinking of placing an order please avoid. Either gone bump or a scam.”

Helpful Report

Posted 3 years ago

“Ordered last Thursday. Payment taken, nothing despatched. No one answering phone. What is going on.”

Helpful Report

Posted 3 years ago

“Placed an order last Thursday and still not arrived by Wednesday. No reply from e- mail and nobody answering the phone. Frustrated Customer”

Helpful Report

Posted 3 years ago

“Why is your mailbox full, needs emptying?”

Helpful Report

Posted 3 years ago

“VIP have great products and customer services. After a problem with the delivery company, Janet, in customer services, went above and beyond to resolve it”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“Contacted VIP via email, Janet Duckworth responded within 30m via email. Enquired for details of the product issue of course I was happy to respond with a summary of required Information. Within 10mins Janet closed out the query is a swift and reasonable offer of replacement of the capsule at fault (which I would hasten to add does not usually happen). A happy customer with great service. Thank you Janet, thank you VIOlP”

Helpful Report

Posted 3 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,553 reviews