VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,551 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,551 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 2 years ago

“Been a loyal customer for over 10 years but not any more.The website has nothing other than e liquid which has gone from being excellent to absolutely vile.Lost a lot of customers and I can only see you going to the wall if you don't revert back to original liquid.”

Helpful Report

Posted 3 years ago

“VERY good INDEED. WOULD SURELY RECOMEND”

Helpful Report

Posted 3 years ago

“I didnt recived my order worth £60 and you told me yes i am not i was at work you not answer phone. Where is my order”

Helpful Report

Posted 3 years ago

“waited 10 days for our delivery we spend over £100 a month with VIP been a customer for years doesnt seem to matter to them a lot of their reveiws mention how good janet is we have never heard of her we were lied to twice by different operators you have lost good customers because of your lies honesty really is the best policy.”

Helpful Report

Posted 3 years ago

“stupid customer service phone number just sticks you in a loop saying your being transfered to the operator. waited a week for my order and stills hasnt turnded up. no have to resort to smoking because where i live vape oils are not available. so thx for that. 100% will not be using this company ever again! DO NOT RECOMMEND!”

Helpful Report

Posted 3 years ago

“Your 10 motives tobacco cartomiser content has been drastically reduced. This may drive away long time patrons”

Helpful Report

Posted 3 years ago

“madeordered 22/9/21 recieved someone else's order on the 29/9/21 finally contacted them and told them of their mistake, and reordered sent out on the 4/10/21 received package today 6/10/21 and behold someone else's order again, now waiting for someone to collect both packages and for a full refund . would have given them zero stars”

Helpful Report

Posted 3 years ago

“Ordered Monday got acknowledgement but nothing has arrived £90.00 taken. They are not answering the phone, and no live chat, been a customer for years.”

Helpful Report

Posted 3 years ago

“Ordered six days ago, nothing - money taken, their mailbox full. BEWARE !”

Helpful Report

Posted 3 years ago

“Something going on here? Order placed last Wednesday, payment taken, no delivery. Not answering phone & chat is offline? Any future customers thinking of placing an order please avoid. Either gone bump or a scam.”

Helpful Report

Posted 3 years ago

“Ordered last Thursday. Payment taken, nothing despatched. No one answering phone. What is going on.”

Helpful Report

Posted 3 years ago

“Placed an order last Thursday and still not arrived by Wednesday. No reply from e- mail and nobody answering the phone. Frustrated Customer”

Helpful Report

Posted 3 years ago

“Why is your mailbox full, needs emptying?”

Helpful Report

Posted 3 years ago

“VIP have great products and customer services. After a problem with the delivery company, Janet, in customer services, went above and beyond to resolve it”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“Contacted VIP via email, Janet Duckworth responded within 30m via email. Enquired for details of the product issue of course I was happy to respond with a summary of required Information. Within 10mins Janet closed out the query is a swift and reasonable offer of replacement of the capsule at fault (which I would hasten to add does not usually happen). A happy customer with great service. Thank you Janet, thank you VIOlP”

Helpful Report

Posted 3 years ago

“They stopped selling the good tanks, since then the tank I had to purchase was a silly VIP Alpha Mini Base Kit Black but branded Vuse. It is the worse designed kit in the world. I can only presume it was designed to help people quit out of user experience frustration. VIP used to be fantastic...... Now it's a two bob ecig maker..”

Helpful Report

Posted 3 years ago

“I like this vape product but am very annoyed buy the continual lack of stock on 6 mg product”

Helpful Report

Posted 3 years ago

Thanks for the review. It’s great to hear that you have found the VIP liquid for you! All customer feedback is very greatly appreciated. Please keep an eye on our website for exciting deals and new products! If you have any queries, or ever require assistance, please do not hesitate to get in touch with the friendly VIP Customer Care team by dropping us an email on admin@vipcig.com or you could give us a call on 0161 413 0370. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“I received my very first order and i am so happy with this service. I rang up to express my thanks and spoke to a lovely friendly lady called Janet who was so happy and helpful with me. I will certainly be ordering from VIP Premium Vaping and E-Liquids again! Can't fault them at all. Thank you! :)”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Daisy – VIP Customer Care

Posted 3 years ago

“My e-liquid order was incomplete and when I have called their customer service, a rude women did not let me elaborate my concern and was chatting on the phone, swearing at me and hang up the phone on me. I was a very good customer of them spending a lot of money on devices and e-liquids, but enough is enough, if their customer service behave the way this women was towards me, shows that this company is a full of joke and therefore I will never ever buy anything from this company.”

Helpful Report

Posted 3 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,551 reviews