Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“If I could give zero I would. I have already left a review and got an email to call the customer service team which I did twice and spoke to 2 different people. No call backs. Then I gat an email saying a parcel will be delivered 26th June. Guess what nothing. Products may be good but customer service is non exist t”

Helpful Report

Posted 4 years ago

“How long is shortly. Waited So long for reply, went elsewhere”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for any inconvenience this has caused. When you have a spare moment, please give us a call and we will resolve your query. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Excellent service and postal delivery.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Nicola (hopefully I have your name correct) is a real asset to this company - she is knowledgeable, personable and gets the job done in a polite and efficient manner. I trust her and feel sure that when I have a concern she solves it like magic.”

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Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I had a problem with the etank Pro2.Spoke to Otis and the problem was sorted out quickly and efficiently and was very helpful and friendly.Thanks”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Had a problem with the Vype etank Pro2.Spoke to Otis and the problem was sorted out quickly and efficiently with a friendly attitude.Thanks.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! We hope that you enjoy your VYPE eTank Pro 2. If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Fantastic service and prices great service will use from on thank you and stay safe”

Helpful Report

Posted 4 years ago

hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I have used VIP for some time and have 3 BATTERIES and 2 chargers. VIP have now change brands and expect me to buy more BATTERIES and chargers. I feel this is bad service and Will be changing brands Thanks Peter”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated and helps us to improve our products and services. If you require any advice or further information, please do not hesitate to contact our friendly customer care team on 0161 413 0370 or customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Was very disappointed about an order for liquids that were on special off price placed early June never arrived. Then received an email to Review Product, so chased and got a reply: We are sorry to advise a systematic issues has occurred with our stock control system, which has affected your order: Stock availability is now currently unavailable for the items you have ordered therefore we have no choice but to refund you on this occasion. But can still reodrder and instock at the normal price.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for the mix-up. When you have a spare moment, please give us a call and we will have this rectified. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Having migrated to 10 Motives I will not be sticking with them, they are rubbish compared with the VIP predecessor. It appears to be random whether any one battery will work with any one cartomiser, I went through 5 fully charged batteries this morning trying to connect to a new cartomiser. Batteries also seem to connect to the charger when they want to rather when I want want them to. All in all I am extremely disappointed with 10 Motives and once my stock of cartomisers is used up will be migrating to an alternative product and probably from an alternative supplier. I have been a loyal VIP customer since I commenced vaping in 2012 and up until now I have been extremely satisfied with the service provided, sadly the introduction of 10 Motives seems to have come without any quality control checks.”

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Posted 4 years ago

“I'm still waiting nearly 4 weeks for an order, can't get through to anyone on the phone so sent an email but still no reply, it's a shame as I really like the products they offer, I would just like a refund now as I will go elsewhere from now on.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for the mix-up. When you have a spare moment, please give us a call and we will have this rectified. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Julie and Holly always welcome you with a smile. They always listen and are very good to tailor my needs. I short I highly recommend the kiosk for whoever wants great customer services.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Julie and Holly always provide customer service with kind words and a smile and are always give a personal outcome in order to satisfying my needs. I highly recommend the kiosk and go there if you have any questions, they will always meet your needs.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Awful service just chased up an order that didn’t arrive been told not available , member of staff just spoke to told me a rubbish and said he didn’t want to have altercations as he had lots of call to attend. Shocking”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for the mix-up. When you have a spare moment, please give us a call and we will have this rectified. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“brilliant service great product 5 star service”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Wow very quick response thank you”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Had a lovely conversation with Janet and she really tried to help, explaining products and services. Advised me of what was best. Friendly service :) Thanks, Janet”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Needed to speak to VIP today and was delighted with the customer service received from Nathan. So nice to have service which exceeds expectations! Please give Nathan a pay rise (and we’re not related)!”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind regards Grant VIP Customer Care

Posted 4 years ago

“Had issues with a packet being damaged before my delivery so didn't get my full order through. Appreciate things are busy so it took a while to resolve, however I must say Janet D in customer service was amazing and very helpful. Real credit to your company.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Ordered 31st May but no delivery. No response to emails and the telephone rings then cuts off before any reply. Understand problems may arise due to current pandemic but they should at least keep the customer updated. Have been a customer for years without a problem so will wait another few days to give them a chance. if they dont deliver or update me i will take my custom elsewhere.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders and reduced staff due to COVID-19 safety recommendations and delays in our couriers’ networks. Please contact us if you are experiencing delivery issues we will investigate with our warehouse and couriers to resolve these issues. If you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews