Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“Bad service! Company going downhill since it changed location and seems to be giving more products away to try and fix all the issues they have. Changed suppliers.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated and helps us to improve our products and services. If you require any advice or further information, p[lease do not hesitate to contact our friendly customer care team on 0161 413 0370 or admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“My last order took over 1 week to arrive I was then in contact with your Janet, who was wonderfully hepful, even putting up with my nicotine-deprived venting without losing her patience. My order has now arrived- much to my relief - but I wanted to thank Janet for her kindness and understanding. She's a credit to VIP. Sylvia”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“i love the vip products but my last two orders have taken over a week to arrive. I'm currently waiting for my next order to arrive and its been one week tomorrow. I've now run out of liquids for my vape and have had to buy some from my local vape store. terrible delivery times lately they used to turn up within 2 days.”

Helpful Report

Posted 4 years ago

“Great service from Janet D on customer service with advice ,tips and much more .Thanks”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“I had an issue with my order and Janet sorted it out so quickly. Thank you so much!”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind regards -Grant- VIP Customer Care

Posted 4 years ago

“I had an issue with my last order, I sent an email late evening and received an excellent, quick response from Janet. Have been using VIP for a while now and will continue to do so!”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“The order I had placed arrived within two days just like my previous orders, however on this time only part of my order had been delivered. I emailed VIP late evening and received a holding email advising me that my email had been received and done would contact me within 48 hours. To my surprise the very next morning a lady called Janet emailed me back, apologised for the mistake that was made at the warehouse and advised me that she had arranged for the remaining e-liquid bottles to be sent and included 3 complimentary bottles as way of apology. Thank you VIP for a quick resolution and excellent customer service. Thank you Janet.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Highly recommended. Had a minor problem and Nicola sorted it for me promptly with no fuss... very helpful girl and excellent customer service.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Always fantasy service janet duckworth was very helpful”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Order was missing some liquids. Contacted VIP. Nicola responded immediately, effectively, politely and rectified the problem. Very good customer service.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Had a problem with a product I received I sent an email which was picked up by Nicola, she handled it immediately with no fuss whatsoever and it has been resolved.amazing . Thank you”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“I placed an order and it wasn't delivered so I emailed in and got a response within a day or so from Nicola. She was really helpful and tracked my order for me, she advised that Royal Mail said they had delivered but couldn't locate the GPS. At this point I was fair annoyed but Nicola said she would sort a replacement order for me, what a little gem :)”

Helpful Report

Posted 4 years ago

hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Order placed very early on the morning of Thursday 9th February, no email order confirmation received, no email dispatch confirmation received. Hurrah, order received today (Wednesday 15th February) at 1:15pm. Abysmal service from a company that used to be good, who used to offer next day delivery on orders over £49. The management of Nicoventures Retail (UK) Ltd., and ultimately British American Tobacco really need to get a grip, and resolve any problems they are experiencing with dispatch and delivery.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders over the new year and have been trying their best to get all orders out as soon as possible. If you would like an update on the location of your parcel or require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Great service thanx Nicola”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind regards -Grant- VIP Customer Care

Posted 4 years ago

“What is going on lately? You used to offer next day delivery on orders, then the "next day" delivery started becoming 2-3 days and now orders are "3-5" days! What next? Would you like us to drive up and collect them ourselves? I ordered some cartomisers on Thursday, it's now Tuesday and still no sign of them. Even the notification to let me know my orders have been dispatched is too much trouble nowadays. I've now ran out of cartomisers and will be using a different company in the future. You used to be brilliant, but now sadly not.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders over the new year and have been trying their best to get all orders out as soon as possible. If you would like an update on the location of your parcel or require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Good Morning, I had the pleasure of speaking to Janet this morning, who was very kind and extremely helpful. I telephoned because my latest VIP e-liquid Order had been duplicated - I had paid for 6 and received 12 liquids in two consignments. I rang to pay for the second lot and was told that as I am a valued, long-term Customer, the second batch should be retained with your compliments which is very kind. I have always been impressed with both the products and service from VIP and would not look anywhere else for my vaping needs. Many thanks and keep up the good work. Kind Regards, John Bauckham”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind regards -Grant- VIP Customer Care

Posted 4 years ago

“Purchased a vip mini a couple of years ago, no problems with it until I recently tried to purchase some new coils, only to be told they'd been discontinued. An email to Nicola at VIP sorted the problem out, identifying for me where I could still purchase the coils for my sub ohm tank. To me, that is above and beyond what should have been expected of her. Many thanks again Nicola, they're not paying you enough!😊😉👍”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Item missing from delivery. Nicola dealt with my query quickly, efficiently and friendly. Arranging to deliver missing item ASAP. Thank you Nicola you are an asset to VIP”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind regards -Grant- VIP Customer Care

Posted 4 years ago

“There was a small issue with my order than Nicola responded to immediately. She was polite, helpful and more than made up for the issue that occurred. An even bigger fan of VIP than I already was. :)”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews