Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“Why is there no answers to a lot of customers asking why your liquids have changed. I have used the triple ice menthol for 5 years it is horrible now.......Can you please answer your loyal customers as to why the liquids have changed 😡😡😡😡”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I have been buying triple menthol ice for five years and loved it. WHY did it have to change as new one tastes awful. Why change something that works. I will look else where”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. When you have a spare moment, please give us a call and leave your contact information, so a member of our Customer Care team can investigate further. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“New liquids shocking sorry but my custom going elsewhere now”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“New oils. Taste awful. Bottles are useless. You used to be able to sit the bottle upside down when it was low to get the last out. I’m afraid I can’t continue to use this new budget product”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Been buying British gold for 5 years was really happy...now you have changed it ..it’s awful...different flavour ..different vape hit and the new bottles are terrible ..cheap and nasty like Poundland ones which take forever to fill and using photos of the original bottles on advertising is just wrong. Please listen to your loyal customers and go back to the original product.you will lose us all unless you sort this out ASAP it’s obvious from all the other reviews so many customers are unhappy with the change. If you are trying to make more profit it’s obviously not going to work if people won’t buy these awful products. I’m so disappointed was really happy with the product the company and now I’m going to have to try and find something else unless you reform back to original product. Please listen to us all ....”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Why why why why why VIP are you not listening??? The new liquids are hurrendous! What are you doing about it? You'll end up going bust if you carry on like this? I've used VIP triple menthol for as long as I can remember and now lost as to what I'm going to use now? thanks for nothing changing it, sort it out! You have to listen to your customers and go back to your old liquids for crying out loud.. Listen to everyone!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Staff fight with you when you attempt to return cartomizers that are duds. which is a frequent occurrence.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us on this matter. Please accept our sincerest apologies for any problems you have experienced returning our old VIP Carts. Your loyalty and support for our brand is greatly appreciated and together with your feedback, we can make necessary changes to improve our services and the lives of our customers. When you have a spare moment today, please give me a call on 0161 413 0370 and leave your contact information so I can investigate further. Best wishes Grant VIP Customer Care

Posted 4 years ago

“I am so disappointed that VIP decided to change the whole concept of the triple menthol E- Liquid. I have been a regular customer for years after finally finding a liquid I eventually loved. Not only is the taste disgusting but I can no longer get 8mg, the top is hard to get off a the liquid takes a lifetime to fill up your E-Cig. I can see this being a problem for people with arthritis etc as my hand hurts when I have finished filling up my E-Cig. I cannot understand if it ain't broke.... why try fix it... and I can see a lot of people are not happy with the change. I will try to now find old stock certainly will not be buying this unless they change back to the old one. Disappointed.”

Helpful Report

Posted 4 years ago

“The new Black Ice Blast is awful! I have been a customer for nearly five years. The strength has been lowered and the taste resembles nothing like it used too!”

Helpful Report

Posted 4 years ago

“I have shopped with you for 2 years and was very happy with the E-liquids until you changed supplier. I have arthritis in my hands so not only do I struggle to open the bottle actually filling the tank up is causing me problems. I am not a fan of these new bottles and also can’t get a 8 in sub zero iced mint anymore. Not a happy customer at all”

Helpful Report

Posted 4 years ago

“Overall great service in terms of delivery HOWEVER they have recently changed suppliers or manufacturers and the new bottles are awful. I can live with the change in strength and consistency of the liquid but you simply can't get juice out of the bottle. Any person who suffers with arthritis has zero chance of opening the bottle and squeezing it. This has to change or I will change where I order from.”

Helpful Report

Posted 4 years ago

“Very poor service trying to get my money refund, which after 9 phone calls and the lies I could told finally I got it back, now am getting emails to say how can i help??? Well if they look on my account they would see it's been sorted, that's the problem with working from home???”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated and helps us to improve our products and services. If you require any advice or further information, please do not hesitate to contact our friendly customer care team on 0161 413 0370 or customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Been buying Kentucky Tabacco for @4yrs now and todays new bottles taste fowl!!! Hate it! Won't buy something I don't like! Why would you change it to something so awfully different?”

Helpful Report

Posted 4 years ago

“Been a loyal happy customer for over 5 years buying the Kentucky Tobacco flavour and triple menthol ice but after reading the reviews since the liquid was changed I certainly won’t be buying from you again until it is changed back. Talk about fixing something that isn’t broke. Dissatisfied”

Helpful Report

Posted 4 years ago

“I have been a vip customer for around 7yrs now for batteries and oil, first class service for both online orders and at your stalls. However you have now changed your triple menthol ice and it tastes disgusting! Just like b n m and pound shop rubbish. I don't mind paying extra for vip but certainly won't be now, I will be looking for a different supplier.....come on vip, listen to your loyal customers and get the original oil back Please!”

Helpful Report

Posted 4 years ago

“CustmrSrv is excellent especially if you get Janet she is always so helpful and willing to help any problems.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Been a customer for years with no problems at all, infact, brilliant service! Now that you have changed supplier the taste is horrible and no 8mg red fusion. I have a sore dry throat using the new products and sadly won’t be ordering any more from you unless you go back to old supplier!”

Helpful Report

Posted 4 years ago

“Do vip read there reviews because if you did you would of noticed your losing customers because someone thought it was a good idea to change your liquids, usa Kentucky tobacco used to be a great liquid but not anymore it tastes terrible so unless you change it back to its original flavour I will be spending my money elsewhere.”

Helpful Report

Posted 4 years ago

“This has been a great site over the years until now. Unfortunately all of my recent liquids (updgraded recipe) order have been returned for a refund. I have now found a new supplier, much better liquid flavours. Its such a shame. If VIP ever go back to the old liquid supplier, please let me know, I would be back in a flash, but until then, I will have to spend my money elsewhere. So, sad, I cant fault this company on anything until now but I am sure they will agree, a good vape is everything !”

Helpful Report

Posted 4 years ago

“I’ve been buying triple menthol ice for over 4 years and now that the formation has changed it’s disgusting. I’m really disappointed because it took me a long time to find a flavour that I actually liked”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews