Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“Use the liquids. Cannot get vype liquids out of bottle because I have weak hands”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is graciously appreciated and allows us to make useful changes to our services. If you ever require additional help or support, our friendly customer care team are always happy to help. You can reach us on 0161 413 0370 or via email at admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“I contacted the team when I had inadvertently ordered the wrong strength cartomisers. Nicola managed to resolve this for me both quickly and in a friendly way. Really happy with customer service.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“I contacted vip after an item was missing from my order, Nicola from the customer care team responded in no time at all and resolved my issue perfectly! Brilliant service, thanks”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“My last order which was delivered today 24th December only had 1 pack instead 5 x1 packs and I have been charged for 5. Are you going to send balance on.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated and helps us to implement changes to our services. We apologise for any inconvenience this has caused. After looking into your delivery query, we have arranged for another parcel to be sent to you as soon as possible. If you have any additional questions or queries, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Hi, I made an order which was delivered this week however a number of items were not delivered for order Order No #VIP146387 Nexus Mini Tank Coil Pack x5 of which only 1 pack was delivered! Can you please confirm that you will send the missing 4 packs?”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated and helps us to implement changes to our services. We apologise for any inconvenience this has caused. After looking into your delivery query, we have arranged for another parcel to be sent to you as soon as possible. If you have any additional questions or queries please don't hesitate to contact our friendly customer care team on 0161 413 0370 or admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I spoke to Grant today regarding my delivery over the xmas period. He was very pleasant and helpful. One satisfied customer!!!”

Helpful Report

Posted 5 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I prefer there menthol ecigs. There was a problem with one they sent me they were quick to respond and sent 2 in its place.”

Helpful Report

Posted 5 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Called VIP to make an order and I was talked over repeatedly and the member of staff Nicole was trying to answer my question before I finished asking it. I have had a great experience with VIP previously so it’s a shame that I have had this experience today.”

Helpful Report

Posted 5 years ago

“I've used VIP products on and off over the years and their service has been excellent. Most recently, there was an error with my order and only two out of four products arrived. I wasn't sure if there was a stocking issue and it had maybe been sent in two parts. I queried this through Nicola at customer services and she very quickly responded with an apology and that the missing two had been sent out. Business isn't about getting things right all the time, it's how you respond when things go wrong . Thank you Nicola and VIP for your swift response to my query.”

Helpful Report

Posted 5 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Always receive great products. VIP are my go to for e-lliquids. Had a recent issue with not receiving and order and Nicola from VIP was amazing in helping resolve this query and sorted out re-delivery with excellent customer care”

Helpful Report

Posted 5 years ago

Good Morning Becky, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP customer Care

Posted 5 years ago

“The service on line and on the phone was excellent”

Helpful Report

Posted 5 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Janet duckworth I spoke to on the phone Had excellent customer service and dealt quickly with my wrong order and sent out my incorrect order promptly .”

Helpful Report

Posted 5 years ago

Good Morning Naomi, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Great service, Nicola replied to me asap which was very helpful indeed! I love my vape and VIP are fantastic at providing me with there great flavours. Fantastic at keeping me posted at all times.”

Helpful Report

Posted 5 years ago

Good Morning Angela, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I called VIP Customer Services yesterday regarding 2 items that were missing from my latest order and spoke to Nicola Thompson. On receipt, I noted that the order was double wrapped and it was clear that the original wrapping/packaging had been damaged which I assume is when the items went missing. I explained all of this to Nicola and she dealt with the problem quickly and efficiently arranging to send me the missing items immediately. Well done Nicola!! and well done VIP for great customer service.”

Helpful Report

Posted 5 years ago

Good Afternoon Lorraine, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“After ordering a product that was faulty, I emailed and was issued a replacement without any contest or any doubt. Every Thbig you buy today seems to have a problem or be fully but it’s rare you get a replacement without having to complain thourgh.”

Helpful Report

Posted 5 years ago

Good Morning!! Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I have an issue with my e-cigarette not charging properly I spoke with Nicola who was wonderful and incredibly helpful and has sent me a new one!! Really helpful thank you”

Helpful Report

Posted 5 years ago

Good Morning Natalie, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Great vape company, very fast delivery, amazing products, great communication with Nicola, thank you to help me out, definitely shop again.”

Helpful Report

Posted 5 years ago

Good Afternoon Andrea, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“When I reported a ePen which would not charge and offered to return for replacement I got an immediate replacement arranged by Nicola. Excellent service! Thanks so much Nicola!”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“My order didn’t arrive my complaint was dealt with promptly and a new ordered dispatched same day for next day delivery by Nicola :)”

Helpful Report

Posted 5 years ago

Good Morning , Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards VIP

Posted 5 years ago

“Use them all the time and service is excellent and when i had my first issue to resolved quickly and helpfully Had an issue with DPD delivery and Grant jumped on a webchat, called DPD few times and upgraded delivery at VIP's own cost... not the correct outcome first time, but they fixed it no problems with a simple webchat. Would recommend”

Helpful Report

Posted 5 years ago

Good Morning Kieron, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews