Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“I would like to thank Nicola for the great service, Nicola solved my query straight away it was a pleasure to speak to her she is a credit to your company, Thank you Nicola”

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Posted 5 years ago

Good Afternoon Patrica, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- Customer Care

Posted 5 years ago

“I ordered my cartomisers on Tues 08/10/19 but although couriers informed me that my delivery would be today, sadly that was not the case. I contacted webchat and spoke with Nathan who I have previously spoken with in the past due to undelivered order. He explained to me today that due to the company relocating that there would be a delay between 2 - 5 working days from date of order. On both occasions Nathan has been most helpful and kept me up to date on progress, his customer service skills are exemplary. Nathan, you are a star! Grateful thanks (customer of over 6 years) x”

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Posted 5 years ago

Good Afternoon Monica, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“The customer service provided by Nicola was second to none. Thank you”

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Posted 5 years ago

Good Morning Alastair, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“After placing my order today with the help of Nathan on the web chat, I had cause to return via the web chat and this time I got Grant. I can honestly say that I was blown away by the help Grant gave me both on the chat and also the phone. Never have I come across a nicer, more friendly bunch of people working at the same firm. Totally happy and looking forward to my new Vype e-pen.”

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Posted 5 years ago

Good Afternoon Viv, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Nicola Thompson you were so helpful happy and so focused on me that I am delighted to say a big Thankyou xxxxx”

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Posted 5 years ago

Good Morning, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I've just placed my order for the VIP Virginia Tobacco - used it for years and always enjoy it. I needed some help to understand the pricing and Nathan was very helpful, making everything clear and explaining how I could get the best out of the offers. Just sometimes and on some sites, the live webchat is invaluable.”

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Posted 5 years ago

Goof Afternoon Viv, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, -Grant- VIP Customer Care

Posted 5 years ago

“Very satisfied with the Nathan who sorted my problem very quickly and efficiently thank you”

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Posted 5 years ago

Good Afternoon Grace, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Fantastic products at great prices and great customer service from Nathan. I would recommend VIP for all your vaping needs”

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Posted 5 years ago

Good afternoon michael, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“VIP have always given good service. Very efficient. Quick delivery. Great prices. And today I had a query, which NICOLA very skillfully solved quickly and with a lovely sense of humour making my shopping very pleasant. She is an excellent front person.”

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Posted 5 years ago

Good morning Alfie, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“A lady called Nicola helped me in minutes.she is really nice.id been phoning about a lost order for over 3 weeks with no help and the guy I spoke to was rude and unhelpful. but I spoke to Nicola and she sorted everything for me straight away thank you Nicola”

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Posted 5 years ago

Good Morning, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“VIP are great but the only thing I'd say is change your delivery company. They are the worst things get signed for and you haven't done it ?”

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Posted 5 years ago

“I sent an email regarding current stock and got a reply from Nicola within ten minutes ! Fab !”

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Posted 5 years ago

“I was having trouble getting a charger for my photon vapour, so i contacted VIP directly to see if they could help. I left my phone number on the e mail and asked them to help me. The response was immediate and very helpful. Thank you so much Janet, you were so helpful and patient with me and you showed what customer service should be but so often is not. Thanks again VIP and Janet”

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Posted 5 years ago

“Went on the online chat and spoke to Nathan. He was so helpful and I had such a quick response. My query was sorted out immediately.”

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Posted 5 years ago

“Excellent customer care from Nicola Quick response time”

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Posted 5 years ago

Good Morning Mrs Garland, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Many thanks to Nicola who dealt with my situation promptly and professionally. Always good to know a company employs staff which have the desired customer service skills to react efficiently to any given circumstance.”

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Posted 5 years ago

Good Morning Mrs Watts, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Your always there to help and the service is fantastic!”

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Posted 5 years ago

Good Morning, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“I had a problem with my delivery, where royal mail left it hanging out of my postbox and my eliquid went missing. I emailed in tuesday night and by tuesday morning Nicola had contacted me and sorted put a re-order. Thank you for fab customer service Nicola :0)”

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Posted 5 years ago

Good morning Bex, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Have used VIP for a few years and standard of service is excellent.rang them today and spoke to an agent named Grant,very polite and informative.excelled at solving my query.couldnt improved this service.”

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Posted 5 years ago

Good Morning Mrs Hales, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. P.S - Hope you had a lovely weekend! I look forwards to speaking to you soon. :) Best Wishes, -Grant- VIP Customer Care

Posted 5 years ago

“Always so helpful. Saw an offer showing on the website but couldn't work out how to claim it. When I rang them it turned out it was an expired offer yet they still honoured it which was a wonderfully pleasant surprise. Grant on the phone was fantastic, extremely helpful and chatty and his manager rounded up the discount for me which was again was very lovely of them. Have ordered from them for years and will continue to do so. Can't fault them. Wouldn't go anywhere else!!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews