Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great locations; great tour guide (Molly) and coach driver (Alistair); very well organised; good video clips and screenshots of key GoT locations; good location for lunch”

Helpful Report

Posted 6 years ago

“Very poor value. I had a gift for a comedy night, I swapped and paid extra for a Café Rouge meal for two. The menu was very limited, we were not allowed to select from the main menu. I would say the meal would have cost less that the additional amount I paid.”

Helpful Report

Posted 6 years ago

Hi there, please do accept our sincere apologies in regards to the delay of our response. With the Cafe Rouge experience, it is a set menu provided on the voucher which we do advise and have a copy of prior to purchase and when activating the voucher. We can only sincerely apologise if this was missed and if this had caused any disappointment on the day.

Posted 6 years ago

“Having received the voucher, the booking procedure was very easy. The chosen venue was easy to get to being a short drive from home and the afternoon was extremely enjoyable. The staff were welcoming and happy to help and make the whole experience perfect.”

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Posted 6 years ago

“It’s was a great day out”

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Posted 6 years ago

“Lovely day with the other half”

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Posted 6 years ago

“It was a Gin tasting and making experience.............what's not to be happy about!”

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Posted 6 years ago

“the hotel is disgusting really out dated like something out of the 70s”

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Posted 6 years ago

Hi Anne. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see for our customers.

Posted 6 years ago

“Great day in London,tour on open top bus, Thames cruise and London eye, only issue was one of the guides needed further training,as deserted us at the eye without telling us if we had transport back to Victoria or not, assume not. We walked with aid of map,not a problem but would of liked to of been informed, a bit of courtesy?”

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Posted 6 years ago

“My husband and I enjoyed an amazing day in Padstow, Cornwall spending 2 hours on a boat searching for various wildlife. The Padstow Sealife Safaris team were amazing. Thanks Virgin for an awes9me experience.”

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Posted 6 years ago

“As you would expect views from the Shard were spectacular. As a photographer, I just wish there were a few gaps you would get a camera through. The reflections from the glass made it very difficult to get a perfect image. Similar sites in New York allow you to get unimpeded views. The Jen's Gin Experience was very disappointing. We got a rambling and inaccurate history of gin, and got to taste two gins. The premises are uninspiring. Sorry to say this part of the day was not good value for money!”

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Posted 6 years ago

“An excellent day out. The instructors team was fantastic and their instruction was spot on to get the most out of you and the car.”

Helpful Report

Posted 6 years ago

“The show was good but the meal beforehand was terrible, the waiter took our drinks order, then 10 mins later came and said he'd forgot to put them through and what did we want again. Drinks came out and both of them were wrong so sent them back, we got our mains before our starters so sent them back, then our starters came out cold so we sent them back, they only brought out my drink and we had to ask for my partners twice. The mains came out cold. The staff were rude and all in all quite useless.”

Helpful Report

Posted 6 years ago

Hey Amy. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers. We do not like to see our customers disappointed, so we are grateful that you have raised your concerns regarding your experience with us and provided valuable feedback. We will also ensure that the supplier is made aware of all your comments, especially regarding the poor quality in service. They can then progress further and offer any staff re-training needed.

Posted 6 years ago

“this 70 min trip was really good, informative and I only wished it was a bit longer”

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Posted 6 years ago

“Great fun! Easy to get to, everything provided and the climb was incredible! A great way to take in the views of the amazing city”

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Posted 6 years ago

“Loved the scenery Staff wonderful”

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Posted 6 years ago

“Guide Nathan was excellent.”

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Posted 6 years ago

“Something Nice to look forward too, we were welcomed aboard by the Receptionist who was happy to see us, we were shown to our Table to the Stern of the vessel we weren't alone there were other tables and other people seemed to be enjoying the Experience, the Meal starts with 1st Course which was tasty followed by the Main meal which was cooked lovely apart from the out of season Parsnip which had a bitter after taste but the rest was ok, followed by a petit desert of a small lemon curd tart with clotted cream very tasty, and then to follow we had the choice of tea or coffee we chose tea which was the colour of dish water and tasted like it as well No Petit fours as promised on the Menu so a bit of a let down at the end so who ate our Petit fours Cos it wasn't us! over all the very sunny hot day made it more enjoyable, when we went up on the Poop deck to view the sights apart from the smokers it was quite enjoyable and we saw a lot of sights we wouldn't normally see from the bank and had a good insight to all Buildings along the River bank from Flats to Houses to Office blocks new and old overall it started well but ended not so well 'shame'”

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Posted 6 years ago

“Great deals on some top evenings out - these make great gifts for those tricky to buy for too!”

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Posted 6 years ago

“Lovely weather, lovely setting, delightful afternoon tea and of course magic company with my wife celebrating a special birthday. Thank You.”

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Posted 6 years ago

“Great value-for-money family photo shoot, professional staff and good photos!”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews