Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,210 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

Write Your review

Tell us how Virgin Experience Days made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst experience I have come across. Not able to book what I paid for as the 'partner' company don't do the experience day I bought!!! Not able to get through to anyone to discuss and the 'partner' company are charging to access a day though them none of which are suitable. Such a scam I am looking into who to report this to.”

Helpful Report

Posted 2 years ago

“This is possibly the worst customer service ever. Repeated attempts to book a £200 experience have failed. Chat is ALWAYS off line. No tel number. I am so annoyed at the waste of my time and the potential waste of a gift that I am going to switch banks.”

Helpful Report

Posted 2 years ago

“I tried to book 1 night stay at the Bonham in Edinburgh through a Central reservations number but was told there was no availability even through to Jan 2023. When I queried this they said the system wasn't working properly Whole experience has been awful”

Helpful Report

Posted 2 years ago

“Terrible company, customer service is not existent- do not book with this company”

Helpful Report

Posted 2 years ago

“useless couldn't rebook events because of covid now out of date and not extendable dont waste your money Virgin rip off machine”

Helpful Report

Posted 2 years ago

“Avoid Avoid and Avoid again. You pay before you book. This means that if you have a trip planned, it may not let you book for the date you want. There is no contact number to speak to someone and they reply to your email btw 4-5 days. Terrible”

Helpful Report

Posted 2 years ago

“The Virgin Experience days website is poor. My main issue is that you physically cannot speak to someone? Everything is by virtual chat that has an automated response ... it's not even a real person at the end of the message which is un-professional and I expected more. The vouchers i received were a present. Would i purchase more vouchers if someone close to me was retiring, moving jobs, or having a promotion, MY ANSWER IS 100% NO, TO BE AVOIDED LIKE THE PLAGUE.”

Helpful Report

Posted 2 years ago

“Purchased a silverstone voucher- not easy to redeem and there were such limited dates available we weren’t able to do the experience! They didn’t release any dates for months and then we only had a 2 month window until the voucher expired (it only lasts 10 months not the 12 on the voucher?!) then there was only one weekend they offered and you have to ‘apply’ for availability and wait to hear back.”

Helpful Report

Posted 2 years ago

“Terrible customer service - unable to speak to anyone. Would not purchase virgin experience days again - this has really gone down hill. E-mailed support team on 6th Feb with a 3-5 day response promise. No response, e-mailed again 21st Feb”

Helpful Report

Posted 2 years ago

“My 17 year old daughter paid £140 for a Faulty Towers experience. We booked a date during 2020 but it was cancelled due to Covid. It has been hard trying to re-book due to us being ill as well. We are now in a position to re-book but voucher now invalid. So question is - where has the £140 gone ? Theft as far as I’m concerned”

Helpful Report

Posted 2 years ago

“Paid £20 online to extend an existing voucher which is due to expire shortly. Message on screen to say it been replaced and if I log into my account it says it's been replaced there too but no new voucher has been emailed. Virgin make it very difficult to contact them, the website takes you round in circles when trying to find contact details - no phone number and live chat not working. Eventually I was able to email them but so far I have just received a stock reply saying they will get back to me at some point. Very disappointing - please re-introduce a phone number so that customers can speak to someone!”

Helpful Report

Posted 2 years ago

“Problem trying to sort out extending or transferring my voucher and I am happy to pay extra. No one to talk too and it’s taken 9 days to reply to my email and the answer is clearly a standard response. Very poor will use buys gift in future”

Helpful Report

Posted 2 years ago

“Problem with extending my voucher and cannot contact them. Cannot telephone anymore and nobody answers the so-called chat line. Will never use them again.”

Helpful Report

Posted 2 years ago

“Absolutely terrible experience - would give zero stars if I could. Ordered a voucher for next day delivery for a birthday. Tracking code doesn't work, unable to get hold of customer services (2-3 day response time). I did manage to get a response on twitter which was a complete fob off. Use another experience company and avoid these like the plague”

Helpful Report

Posted 2 years ago

“Not a great experience. Very unhelpful in extending vouchers due to the pandemic and also wouldn’t give any weekend dates when we could use it despite it stating that we could when purchased. Said we had to deal with the Ritz directly too who were equally as unhelpful. BuyaGift on the other hand have been amazing with sorting out vouchers so would always use them in future.”

Helpful Report

Posted 2 years ago

“Do not ..repeat do not purchase this rubbish of an experience unless you plan to give it to someone that you absolutely detest.The list of hotels that they give you will not accept you between May and November and even then some of them on the list do not want to know you.It really is a con...con...con..l cannot advise you more strongly than to give this junk a big miss.”

Helpful Report

Posted 2 years ago

“Vegan and gluten free chocolate treats - pleased with my gift which arrived quickly and was both well packed and very nicely presented. Just a shame that the white chocolate and cranberry cookies were substituted with a second pack of cinnamon and raisin - not a problem though as they are nice too. I did think there was supposed to be a bottle of winter spice? Perhaps they ran out. I’m still pleased with the gift though. Thank you.”

Helpful Report

Posted 2 years ago

“Poor customer service. No phone number and no dates available for one year for the experience booked. I had to send a message via Resolver to reach them. Instead of offering me a date for the experience they are offering me to exchange the voucher instead. Do not book, terrible customer service.”

Helpful Report

Posted 2 years ago

“Hi I am trying to either exchange or obtain a refund for an unused voucher which out of the Covid extension time.Website sends you round in circles . Being phoneless is also very unhelpful.”

Helpful Report

Posted 2 years ago

“Very poor customer service, no reply to emails, live chat is a robot, no phone number to call someone”

Helpful Report

Posted 2 years ago

Virgin Experience Days is rated 3.9 based on 2,210 reviews