Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just amazing, offers amazing experiences at amazing places!!”

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Posted 6 years ago

Good morning! We are really glad to hear that you are pleased with the experiences we offer and we hope you continue to enjoy the new experiences that we have!

Posted 5 years ago

“Just perfect and quick, also offers amazing treatments at amazing places.”

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Posted 6 years ago

Good morning! Thank you for taking the time to send us over your feedback and we are really pleased to hear you enjoy the service we offer! We hope you continue to enjoy the experiences that we have on sale.

Posted 5 years ago

“A great date day/evening 😁 Would highly recommend this offer it is worth every penny. Would recommend visiting The Veiw From The Shard in the evening so you are able to get a better view of the city as it's beautiful once it's litt up...The London Bridge looks amazing once the lights are all on and the view you get is beautiful. The restaurant was amazing, very polite staff...the food was fantastic aswell, very clean and sophisticated restaurant, couldn't fault the restaurant in any way. Could not recommend this offer enough as it's worth every penny you will spend...you will have an amazing experience and make some beautiful memories 😁”

Virgin Experience Days 5 star review on 7th January 2019

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Posted 6 years ago

Good morning, thank you for your lovely feedback in regards to the experience you took and for the wonderful picture provided. It is a real pleasure to receive positive feedback from our customers and we are glad to hear you had a memorable day! We hope you will be visiting our website again soon!

Posted 5 years ago

“The whole experience was fantastic. Fully recommend it.”

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Posted 6 years ago

Hi John, thank you for taking the time to post your feedback in regards to the experience you took. We are very pleased to hear you had a wonderful time on your experience day and hope that you will visit our site again soon.

Posted 5 years ago

“Good, easy to use and reasonable prices”

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Posted 6 years ago

Hi Danielle, thank you for taking the time to post your feedback. We are very pleased to hear you enjoyed using our website and we hope that you visit our site again soon!

Posted 5 years ago

“Lovely afternoon Champagne tea at Brasserie Bland in Bath. Highly recommended”

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Posted 6 years ago

“Excellent trip. Needed to be given better direction to get to the venue and hotel.”

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Posted 6 years ago

“Bad hygiene !!”

Helpful Report

Posted 6 years ago

Good afternoon, we are sorry to hear of your disappointment following your recent experience. If you would like to email over your voucher details to our team on info@virginexperiencedays.co.uk and some further details of your feedback, we will then be able to look into this for yourself and hopefully reach a suitable resolution with you. We apologise again for any disappointment caused but look forward to hearing from you so that we can assist you further.

Posted 6 years ago

“I exchanged my voucher once no problem and was led to believe I could do it again for a fee if I didn’t manage to book my experience before the expiry date. Phoned today to exchange and was told that this was not now possible as they believed the voucher was over a year out of date. I proved that this was not the case by sending a picture of the vouchers but more excuses were made. A lot of money has been spent and nothing experienced. What an absolute waste of money and a disgrace that a company can take your money and not give you anything in return.”

Helpful Report

Posted 6 years ago

Hi Lorraine, we are sorry to hear of your disappointment following your recent call to our team. If you could please send us over the picture of your vouchers that you hold to social.media@virginexperiencedays.co.uk along with what it was you were looking at doing with the vouchers, we will then have a look into this for you and find the best way that we can then resolve this. We do apologise again for any disappointment caused but look forward to your email in order to move forward.

Posted 6 years ago

“Thoroughly enjoyed the experience will do it again”

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Posted 6 years ago

“Booking was incredibly easy and simple. The whole process was streamlined and extremely helpful.”

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Posted 6 years ago

“So easy to book and plan the experience. So many options to choose from. Great customer service and value for money. An amazing day and experience overall.”

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Posted 6 years ago

“Jaw dropping views & outsdtanding food!”

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Posted 6 years ago

“This was a lovely hotel with clean and tidy rooms with lots of space. Bed was really comfy and the curtains complete black out. Lovely view of the cathedral”

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Posted 6 years ago

“My girlfriend got me the old Trafford museum and tour for my birthday. It was an all round amazing day highly recommended. The tour guide was great, the food in the red cafe was great just a really great day.”

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Posted 6 years ago

“It is a great gift to give and receive. I recommend receiver goes on the website to understand and confirm closing times to avoid disappointment and get the value the voucher issuer paid.”

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Posted 6 years ago

“Please use buyagift or redletterdays, they are much more flexible. Virgin is the ONLY experience provider who requires you to take the experience before the voucher and this means booking months before the expiry (it doesn't say this anywhere and is subject to availability). If you don't manage to get a date before the end of the expiry then Virgin FINE you £20. I'm surprised this practice is allowed in 2018. The other providers only require you to book within the voucher validity which is much more flexible as you're not limited to a 9 month period.”

Helpful Report

Posted 6 years ago

Hi there, thank you for your recent review. With all of our vouchers, we do aim to be as flexible as possible with our expiry dates and they do need to be booked and used by this this date. The validity period that is provided on the voucher is agreed at the time of purchase and we do advise this information in our terms and conditions and it is written on the physical voucher itself. We can only sincerely apologise if this information had been missed. In regards to making a booking in advance, we do advise prior to purchase and upon activating the voucher that there is a lead booking time in which we recommend making a booking so that the experience voucher can be fulfilled. We do have an administration fee to extend our vouchers as the voucher has not been used within the agreed time printed on the experience voucher. We do aim to make our vouchers as transparent as possible and we can only sincerely apologise for any disappointment and inconvenience caused.

Posted 6 years ago

“We had an experience bought by my daughter for my 50th birthday. Tea for two and membership at Alnwick Gardens. No problem booking at the venue and easy to use voucher. I will use virgin experience myself in the future.”

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Posted 6 years ago

“Behind the scenes of fav football team . Had most amazing day , museum and stadium tours . The meal was fab and the legends were great ... every fan should have it on their bucket list”

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Posted 6 years ago

“Amazing and worth the money!”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews