Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was bought a virgin experience day for my birthday, and it was amazing! So easy to book on to, and the support given from staff was helpful and efficient! It's so much better to receive an experience present, as these memories will stay with me forever, rather than an old jumper that will end up in the back of the wardrobe! Had the best day, couldn't recommend more!”

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Posted 5 years ago

“A long service reward through the company I work for. A week e d away in a hotel Spa through V. E. Very happy with the whole process and the hotel we stayed in. Many thanks.”

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Posted 5 years ago

“We are Pensioners and the restaurant at Bishopsgate made us feel inferior and uncomfortable it was a gift voucher and was spoilt by Marco Pierre White”

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Posted 5 years ago

Hi Yvonne, thank you for your recent review and we are very sorry to hear of your disappointment. We can only sincerely apologise that you did feel that you was being treated differently to other guests and we will be sure to pass your comments onto the supplier directly so that these can be monitored moving forwards as this is certainly not what we like to hear.

Posted 5 years ago

“Carlisle venue a great place for sightseeing. Hotel slightly disappointing on arrival to room as website showed ultra modern furnishings and facilities but in reality our room was greatly in need of a refurbish. Staff very helpful as tv remote not working but was replaced. I later found bedside lamp not working. My husband had to alter shower rail in bathroom. However it was clean. Lovely breakfast.”

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Posted 5 years ago

“Lovely relaxing day with great food and friendly staff.”

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Posted 5 years ago

“Usually very good but read the small print as often it is not all it seems. We had dinner (experience) in a lovely restaurant recently but the choice of menu was very limited. Also advise that you book most experiences well in advance as the venues offered are often full booked for weeks ahead.”

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Posted 5 years ago

“Something a bit different, well organised and great fun”

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Posted 5 years ago

“Virgin experience days are really good in addition all partners I've used throughly know what it is and redemption has always been easy.”

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Posted 5 years ago

“Great customer service and amazing range of choice of experiences for any occasion!”

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Posted 5 years ago

“Great value and fantastic experiences to choose from. The Chiltern Valley winery tour was exceptional”

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Posted 5 years ago

“Definitely worth it, great day out, service was great and all went with ease with handing over the voucher. Great gift and would definitely recommend. Afternoon tea at the Lowry Hotel Manchester. Service impeccable, Friendly and welcoming. The food selection definitely matched the 5* hotel rating. Will be going back to try the Sunday lunch looked amazing and atmosphere to match”

Virgin Experience Days 5 star review on 6th May 2019

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Posted 5 years ago

“We had a brilliant day out at The Shard and then at Marco Pierre Whites steakhouse in Chelsea .. fabulous views from the Shard especially with a glass of Moët ! Then onto the steakhouse where we had a lovely 3 course lunch including a choice of 5 cocktails and we opted to pay extra for the ribeye steak which was cooked to perfection ! Great value day out .”

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Posted 5 years ago

“Myself and my partner booked the pizza making experience in Covent Garden it was such a great laugh, made to feel very at ease and the pizzas were so nice! Would recommend to anyone who wants an evening of laughter and food. The staff were great fun.”

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Posted 5 years ago

“Very informative and was made to feel special throughout the experience of the gin masterclass with the added bonus of the views from the shard”

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Posted 5 years ago

“Good value for money”

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Posted 5 years ago

“My partner had got me a voucher for an over night stay and what a beautiful hotel it was we stayed at the Oakley court in Windsor. It was so easy to book staff at virgin were helpful and every detail that was on the information section on the website was correct. We would happily use this website again as we love to have weekends away!”

Helpful Report

Posted 5 years ago

“We recently attended a Gin Lounge experience in Chester, of which I had been looking forward to for a year. There was a bit of hassle when trying to book the event with the event holders and I was struggling to get a response/answer from them for quite some time. Once they did get back to me, they explained that they were ceasing holding this event and therefore dates/venues were limited prior to expiration of my voucher, with most of the remaining events being in Leeds or London (none in the North West). The event holders agreed to extend my voucher to enable us to attend their last event held in Chester of which I was very grateful. On the night of the event, we attended the venue with the aim of grabbing a bite to eat prior to the event starting. The email received from the Gin Lounge prior to the evening, stated "We are very lucky to be working with venues that, as well as providing a beautiful room, offer a great selection of food and drinks for your enjoyment. You're more than welcome to purchase a drink or some food at the bar before or after the event to build up a good base/soak up the gin!". However, on our arrival, we were informed by the bar staff that they didn't serve food as such and could only offer one of two pies to patrons. As I have a dietary requirement, this offering was unsuitable and therefore I then had to wait until after the Gin Lounge event had finished to go and get some food elsewhere at 9.15 pm. At just before 7pm, we were instructed to head upstairs by the bar staff and and we were greeted by the host who was friendly. The room was laid out with small sample plastic glasses (x 6 per person) on shared tables, which was great as it allowed people to mix with other attendees. There seemed to be a lot of confusion to begin with, as around 10+ additional people, who were not on the host's list, began arriving after the 7pm start time. Although not the hosts personal responsibility, this did disrupt the start of the event, as stragglers were turning up even 20 minutes late. This meant that the host restarted his introduction a couple of times, eating into the 2 hour slot. The host was very knowledgeable about the history of gin and was very relaxed/approachable. In total, we all had a small sample of 6 gins, however the vast majority of people seemed to be quite disappointed in the gin. I am a gin lover, but I can honestly say that I didn't enjoy any of the offerings. The same can be said for others seated at my table; one of whom left 4 out of 6 of the samples. I learnt a lot about the history of the gin, however myself and my guest were pretty disappointed overall with the experience and would be hesitant to book a similar event in the future. I have friends who have been to gin events locally and in other cities, who have enjoyed the event as there were nicer gins on offer. I would not recommend to others unfortunately.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to post a review. We are very sorry to hear of your overall disappointment. Please be assured that we will pass your comments over to our Quality Assurance Team, who will address the points raised at their next meeting.

Posted 5 years ago

“Found a great deal on virgin experience, staff were friendly and helpful when booking the weekend break.”

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Posted 5 years ago

“An amazing day at Titan Zip Wire took our daughter and her friend who had a fantabulous day. Would most definitely book through Virgin experience days again and all for a great price too.”

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Posted 5 years ago

“Terrible hotel miles from city centre! Great meal though at restaurant. We made it into an experience as we booked a second night at a nice city centre hotel and managed to take in all the attractions we wanted to see.”

Helpful Report

Posted 5 years ago

Hi Mr Clark, thank you for your recent review and we are very sorry to hear that you did not enjoy certain aspects of your experience. This is certainly not the experience that we would expect for our customers so we will be sure to pass your comments onto the supplier directly so that these can be monitored moving forwards.

Posted 5 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews