Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly as described- great fun and very informative”

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Posted 7 years ago

“A great experience and a lovely memory that I will cherish forever”

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Posted 7 years ago

“The service and the place. You need to remove your name from advertising at this restaurant. In fact someone needs to go in and train the staff on how to deal with customers. It’s the worst experience you could sell. I’m fact not an experience at all. It ruined our day! None of the staff care about their customers!!”

Helpful Report

Posted 7 years ago

Hi, we're resally sorry to hear how unhappy you are! Please email social.media@virginexperiencedays.co.uk more information about what occurred on the day. Thanks.

Posted 7 years ago

“We weren't sure what to expect being J10 of the M4 but we were very pleasantly surprised. Provided you have no plans to walk the forest or visit the local sights you will not be disappointed. Stay put. Relax. Swim. Steam. Sauna. Soak. Sip. Happy Daze.”

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Posted 7 years ago

“I actually flew an aeroplane.”

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Posted 7 years ago

“Great Cars and tutors!”

Virgin Experience Days 4 star review on 26th November 2017

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Posted 7 years ago

“Nothing was too much! Everyone accommodating and I'll 100% be booking again!!”

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Posted 7 years ago

“The most fantastic spa day with my friend at the Oxfordshire. All the girls were welcoming and accommodating. Really good day. Treatments were really really good and the food was also really scrummy. Will be rebooking again very soon.”

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Posted 7 years ago

“Absolutely brilliant day, loved it, fantastic experience for Newcastle fans and the history was fascinating.”

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Posted 7 years ago

“It was ok!!!”

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Posted 7 years ago

“The boat Trip began really well, until the driver drove the speed boat head first into a 9ft metal structure in the middle of the Thames. A number of passengers were injured and all on board were shaken up by the crash, however the driver nor the other crew member came to the passenger area to explain what had happened or to ask if everybody was okay. We then docked the boat at a nearby pier and had to give statements to the police and wait around for the police to carry out their investigation. Although we understand this was necessary, we were severely delayed as a result and were unable to carry out many of the plans we had made for the afternoon.”

Helpful Report

Posted 7 years ago

Thank you for your review. We're really sorry to hear about the incident on the day of your experience. We received some information about this after the event, and City Cruises advised that there were thankfully no serious injuries, but have assured us that there will be a full investigation undertaken. Our team have provided you with a full refund for your voucher due to the unfortunate circumstances, which we have now actioned, so the funds should reach your account within the next couple of days. Thank you.

Posted 7 years ago

“I’d never been to a musical in theWest End. It was great so we’ll be going again. Forget the fact that this is not brand new and embrace the reality that this is quality entertainment, memorable songs, slick dance routines, a feel good story and considering this is live entertainment it was over two hours of good value. I’m driving my partner mad with my whistling renditions of the show’s songs!”

Helpful Report

Posted 7 years ago

“Very very Lacking after sales service only 2 videos out of 5 no sound on the 2 ,had to go back for CD for photos . No cash refund when paid cash on day for videos now have to wait . Spoilt the whole day”

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Posted 7 years ago

Thank you for your review. We appreciate that you've been left feeling disappointed by the quality of the video you received, so we're really sorry to hear that this occurred. We are confident that the supplier will rectify this for you if they are contacted, however if this isn't the case, then please email info@virginexperiencedays.co.uk and our team will look in to it for you. Thank you!

Posted 7 years ago

“The experince was fully booked for my area for the next 4 months with the only area with area available 200 miles away. No refund offered terrible service!!”

Helpful Report

Posted 7 years ago

Hi Neil, sorry to hear this was the case when you tried to make a booking. If you would send an email to social.media@virginexperiencedays.co.uk we can look at this again for you. Thanks.

Posted 7 years ago

“A very flexible experience gift, can be exchanged very easily if the experience bought for you does not suit, very well organised with no problems encountered whatsoever, (pretty rare these days), had a really great day out, brilliant !!!”

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Posted 7 years ago

“We really enjoyed the Vintage Afternoon Tea Bus Tour. The route took in many interesting London sights and the inside of the bus is comfortable and attractive. The afternoon tea was delicious and the staff were welcoming and friendly.”

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Posted 7 years ago

“Virgin was great, the instructions and voucher were very clear and delivered timely. They provided everything that needed to be provided.”

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Posted 7 years ago

“Event did not match the description, and poorly executed by staff with no knowledge of the event”

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Posted 7 years ago

“Best day ever. All in all a great day. Driving all of the cars I would otherwise never get the chance to drive was fabulous. The instructors were very friendly and professional. I loved the experience.”

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Posted 7 years ago

“Hopeless circuit no way anyone can get the feel of these cars , it was pretty similar to going round a roundabout ive now drove , a ferrari ,lambo and an audi r8 and for me on that experience they were rubbish i had more fun driving home”

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Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews