Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Thank you Recommend to everyone This was with Geoff and Rich, they made our day”

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Posted 6 years ago

“Great experience, beers and wines are very nice,superb liquors, good tour guide. Will go back there in the summer and stay locally.”

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Posted 6 years ago

“Brilliant and interesting day at Bletchley Park,a real eye opener.”

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Posted 6 years ago

“Great night away for our 40th wedding anniversary”

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Posted 6 years ago

“I want to award people who go for virgin experience for not to get any vouncher from them and purchase directly or use groupon etc. I got my voucher for London helicopters and twice my booking got cancelled. I then decided to get my refund back and I have been advised from London Helicpoters that they will let virgin Experience Days know that it’s not the customer fault and issue them refund. When I contacted the virgin experience days the lady I spoke to on the phone gave me false information by saying that I can’t get my refund back and I can only exchange with something else. I have mentioned that I have been told from the supplier (the helicopter London flights) that I should get my money back if it’s not the customer fault and the cancellation is made from us more then once. But the customer service of virgin Experience Days just told me that we don’t do that. You can’t get money back. I then called the London helicopter flights to let them know that I’m not able to get my money back. They were shocked to hear and told me that they giving me the false information and in that case you are eligible for Finn refund and he then called the customer of virgin Experience Days and been told the same thing and the only thing we could do to raise the issue to the higher customer service which was just waste of time as they all the same . I will never ever go back to them again. I wish if I knew and would book directly from the main supplier . Please people be aware of their terrible customer care because they will all make you fool and if for any reason you want to claim the money back there is no way you will get it back . So make choice carefully . Such a terrible experience with virgin”

Helpful Report

Posted 6 years ago

Hi Kaneez, thank you for your recent review. We are very sorry to hear of your disappointment and that you have had two cancellations on your previous bookings. Having just speaking with the supplier, we can confirm that you have checked in with them and have done your flight today. We are very happy to see that you have been able to make a re-booking with your experience voucher. Once again, please do accept our sincere apologies for any disappointment caused.

Posted 6 years ago

“Very good, easy to use voucher & worth the money.”

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Posted 6 years ago

“I have been to the Ice Bar in London, Pattesseri Valerie, mont blanc restaurant and all have been effortless and great fun.”

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Posted 6 years ago

“A must for all lover’s of car’s will remember the experience forever thanks to my kids and special thanks to staff and instructors at castle coombe circuit”

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Posted 6 years ago

“The shard was amazing, we didn’t stay for too long however as there isn’t facilities to sit down and relax, there is a bar however to have a drink. Loved the food at the London steak house, there was a bit of a wait but we did go at a very busy time on a Saturday. Would recommend to anyone.”

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Posted 6 years ago

“Efficient, great prices. We will continue to use Virgin Experiences”

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Posted 6 years ago

“amazing! I always find vouchers for everyone on here, from spa days to paintballing, they have never failed me in giving my family and friends amazing gifts”

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Posted 6 years ago

“Great and simple process. Received as a present and really enjoyed it.”

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Posted 6 years ago

“I could not book the Clay Pigeon Experience. The stated venues did not offer it. Those further away could only offer weekends. I wanted to defer the experience until the New Year and was told that I could not. It was a swizz and a disappointment.”

Helpful Report

Posted 6 years ago

Hi Mary, we are very sorry to hear that you have been struggling to make your booking. After looking into your voucher, it does appear that a booking has now been made on the voucher with the supplier for this experience. If you do come across any further problems in regards to your booking, please do contact our friendly Customer Services team on 0344 504 0844.

Posted 6 years ago

“A fabulous experience! Would thoroughly recommend it 😀”

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Posted 6 years ago

“Should be half the price atleast for what you receive. No clear instructions online about having to active the voucher to print a form to fill and pay for another delivery to send it elsewhere. It took 3weeks exactly to receive my item after voucher activation. Poor customer service while I enquired after two weeks of waiting.”

Helpful Report

Posted 6 years ago

Hi there, thank you for your recent review. With our vouchers, they do need to be activated for the booking details to be received however we do advise on the physical voucher itself to activate your voucher to view these. We do aim to make our vouchers as transparent as possible and we can only sincerely apologise if this had been missed. Having looked into your voucher, we can see you had been in contact with our Customer Services team and they had been looking into this further for you to see when your item would be received. We are happy to hear you have now received your item.

Posted 6 years ago

“Fantastic service. Very easy to purchase and explains how to redeem vouchers with ease. They have some fantastic offers that can ssve you a lot of money and the customer service is happy to answer any questions you may have.”

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Posted 6 years ago

“a fantastic day well arranged by all concerned . had a constant smile on my face .”

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Posted 6 years ago

“do not expect any back up from virgin if an experience is poor. drove 61 miles to an experience , company did not show up ,although 25 other people expecting same experience did.virgin unwilling to either offer travel expenses or put pressure on the company they advertise and take our money for.”

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Posted 6 years ago

Hi there, we are very sorry to hear of your disappointment. We can only sincerely apologise that the suppliers did not show up on the date of your experience and we can see that you have spoken with one of our advisors. We would recommend getting in contact with the suppliers and advising that you would like to make a re-booking on a date that would be suitable for yourself and the suppliers.

Posted 6 years ago

“Great value for money”

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Posted 6 years ago

“I gifted this to a relative. It was fantastic and he loved the experience BUT why did the massage last only 45 minutes instead of the expected 90 minutes? I am disappointed on that and don't understand what happened. The voucher and reviews mentioned 90 minutes for the massage itself.”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews