Virgin Experience Days Reviews

“ Hi I am trying to either exchange or obtain a refund for an unused voucher which out of the Covid extension time.Website sends you round in circles . Being phoneless is also very unhelpful. ”

“ Unable to take my experience due to covid. Told experience no longer available but won’t give me a refund ”

“ We want a refund as we cannot receive the service we bought - I think this comes under sale of goods act. ”

“ I so wish I had read the reviews first! I've gone all out this year for presents for my family for xmas with this company, tried to get response for refund request as one of the gifts was duplicated and I've spent hundreds of pounds. I did all that was asked online but still no response. I am stressing out really badly as I cannot afford to loose this money. If anyone reads this from Virgin, please contact me urgently. Elaine ”

“ Virgin experience vouchers were not accepted by Kew Gardens and we were refused entry even though we had pre booked a entry time and printed all the vouchers we were asked to take along. A total waste of a day. And now having trouble trying to get a refund. ”

“ I'd give a zero ratings if I could. Phone number on site now says contact via web only (what's the point on advertising the number then) Slow to no reply - trying to get a refund on an Experience day as it's not as advertised....not a great experience in itself. How come Richard B can make it to the edge of space but I can't speak to a human about an issue caused by Virgin and one of it's partners. ”

“ I bought a voucher for my partners birthday to go on a Gin tasting experience, we changed our minds on it and decided to get a refund. I have sent my request in via the query twice and have sent in 2 emails - other than the automated response, I've had no contact from them whatsoever. ”

“ I contacted customer services to ask for a refund but was advised this wasnt possible as I had extended! There was no consideration given to the fact that their IT system had just let me extend a voucher which was no longer available. ”

“ Terrible they all say you can get a refund but please explain how this can be done. They sent me an email to cancel my experience but no way of contacting them. It takes too long to get a response. Will try Live chat but unable to find it. Really Really bad so I would say don't do it. Book the event direct may cost you a little more but heh better than nothing or letting someone down. ”

“ only to find it's not available and to try other options many being miles away from where we live plus the fact you are expected to pay extra and that they also come up 'unavailable'!!! No direct contact to company everything online - it appears a refund is also impossible. ”