Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish. Check your T&Cs. Ended up with an unnecessary large bill!”

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Posted 6 years ago

Hi there, thank you for your review. We do aim to make our vouchers as transparent as possible and we do aim to advise of all information necessary. Please do accept our sincere apologies if any of this information had been missed and you was presented with a bill on the date of your experience.

Posted 6 years ago

“Really easy to arrange and some great experiences! Would definitely recommend the ArcelorMittal Orbit slide!”

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Posted 6 years ago

“Workplace gifted a £50 Virgin Experience meal and a cocktail for two voucher for London Steakhouse Co. Thought I’d treat my pregnant wife to a nice Friday night steak meal. To my shock horror, I ended up spending £100 on top in a nice #scam set up by both companies. A ‘treat’ for my pregnant wife turned sour. On complaining, Virgin Experience Days responded in typical fashion saying, 'Oh but the T&C's said to avoid Friday and Saturday'. None of this was mentioned on the voucher itself. Apparently when you book online, they mention that you are going for the 'Alacarte' experience and £49 will be deducted from the total bill. I should've noticed this when I was making a reservation but I went purely by the trust of what was said on the voucher. As far as I'm concerned, I was gifted a voucher for a three course meal and a cocktail for me and my wife. I just went with it. For the money, the total bill for the average food at London Steakhouse was around £150, go to the awesome Smiths of Smithfields or Hawksmoor. And definitely avoid the 'Virgin Experience' voucher. The restaurant is average at best and I noticed a trend in this. This Virgin Experience is normally a tie-up with average restaurants and Virgin probably get a commission on anything extra that you pay. Most recent Virgin tie-up for eg. is with Atul Kochchar who was sacked recently from Dubai for an anti-Islamic tweet. A bit desperate there Virgin. What angers me in all this is this - 1) The voucher was a gift, it clearly says what it says as per attached. I go by the trust of what is said and not what the 'fine print' says. Which isn't on the voucher by the way. Conveniently these guys have not included it on the voucher. 2) Virgin's response was poor and along the lines of 'You should've read the fine print' 3) I have accounts with other Virgin Products. On the back of the service received here, I will be moving this to a better supplier. 4) Their Social Media department go out of their way to delete genuine customer complaints/ gripes. Shambolic! The point here isn't about the money. The point is the principles by which Richard Branson's Virgin brands operate. Their broadband/ media services are poor, Train services are poor, Airlines pretty average and now the 'Virgin Experience' days. I suppose they go by their name 'Virgin Experience' If you think about it, nobody has a clue on what's about to happen. I'm going to go out of my way to avoid ANYTHING offered by this sham company.”

Helpful Report

Posted 6 years ago

Hi Jay, we are very sorry to hear of your disappointment following your experience. On the physical voucher we do advise to visit our website to view all booking details, to ensure that you have all the information you need before making a booking with the supplier. Included in this information, under the availability section, is the information regarding the availability for a Friday and Saturday evening booking - “Please note that for Friday and Saturday evening bookings reservations can only be made within 48 hours prior to the experience (availability for dinner on Friday and Saturday is released at 09.00 on Wednesday and Thursday respectively of that week)” We are unable able to print all relevant information on the vouchers due to the restrictive space and information can change, so to ensure you have the most up to date information when you go to make your booking, we refer our customers to activate their vouchers on our website. When making your booking on the Marco Pierre White website, it does also advise you that you will be dining from the A la Carte menu if you are booking it prior to the 48 hours in advance. If the booking was to have been made within the 48 hours, then the price of the meal would have been deducted. We do apologise if any of the information above was missed, resulting in you having a bill at the end of your meal and we are very sorry you have been left disappointed by this.

Posted 6 years ago

“Would recommend to friends,waiting time was not to long staff helpful food good.”

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Posted 6 years ago

“Have been trying to book our Dance Experience for the last two weeks - so far no success. Just another scam?”

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Posted 6 years ago

Hi Peter, we are very sorry to hear that you are struggling to make a booking. After looking into your details further for you, we can see you have been able to make a successful booking with your vouchers. If you do have any further problems making a booking, please contact our Customer Service team on 0344 504 0844.

Posted 6 years ago

“very good website, easy to use and full of great days out.”

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Posted 6 years ago

“Great service. Clear instructions and physical invitation arrived promptly”

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Posted 6 years ago

“A very good gift and fun trip on The Thames”

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Posted 6 years ago

“A most enjoyable afternoon tea eating a wonderful selection of rolls sandwiches and cakes whilst taking in the sights of London.”

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Posted 6 years ago

“Very good value for money for the theatre and meal tickets. The seats that were chosen for us to see Mama Mia was in a very good position and the meal was very good. Definitely made my birthday a memorable one. I will be using Virgin Experience Days again.”

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Posted 6 years ago

“Great choice of experiences. Excellent day. Very easy to make all arrangements”

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Posted 6 years ago

“Visited the Beatles Story and had 3 course meal afterwards. Both fab and gear!”

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Posted 6 years ago

“A wonderful opportunity to step back in time and experience flying as it use to be.”

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Posted 6 years ago

“Great idea for a gift. So much choice for every type of person.”

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Posted 6 years ago

“Virgin Expereince Days, is a fab idea to buy for a loved one or for a friend, so many different ideas for such amazing prices! booked an experience for a loved one and honestly could not of been happier! Great idea Great prices Great memories”

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Posted 6 years ago

“From trying to book through to the experiences themselves they are disappointing. Just give your friend/family the money instead. They can organize their own experience quicker and easier,and definetly cheaper themselves.”

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Posted 6 years ago

Hi Christine, we are very sorry to hear of the disappointment that has been caused. Our goal is to make our booking process to the experience itself as enjoyable as possible and we can only sincerely apologise that you do feel like we have let you down on this, this time. Please email social.media@virginexperiencedays.co.uk with the full details from the booking process to the experience itself and we will be able to look into this further for you.

Posted 6 years ago

“Virgin experience days are fantastic, I’ve just booked my third experience this year. The booking process is really simple and the Virgin Experience team have always been a pleasure to speak with and very helpful. Great website giving you lots of inspiration rather than going to each company direct. Thank you, I will be booking again soon.”

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Posted 6 years ago

“Always fantastic days out and great value for money!! Great idea helper also for presents and new places to visit in the UK.”

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Posted 6 years ago

“My wife and I booked a Bateaux London evening dinner cruise for two for the 12 /09/18. We had chosen the Symphony vessel, and on arrival was extremly dissapointed to be told that this boat was not available. We feel we should have been told of this in advance because we specifically wanted that vessel. This spoilt our enjoyment of this experience.”

Helpful Report

Posted 6 years ago

Hi Brian, thank you for your review. Please do accept our sincere apologies in regards to not being able to go on the exact one that you had chosen when making your booking. I can advise that your comments have been logged onto our in-house database so that our Quality & Performance Manager can monitor these moving forwards.

Posted 6 years ago

“I recently bought the bungee jump from Virgin Experience Days. From the moment I approached the location to where all the staff were, the atmosphere and reception that they created put me at ease straight away, everybody was smiling and very polite even though the weather was miserable. They informed us of the process, what we had to do and was very detailed. The absolute biggest thing for me living with acrophobia was the incredible support given by the gentleman that was in the crane with me, his support and belief that he had given me was out of this world. He never gave up on me even though I had thoughts of bailing out 3 times! I also set the record of taking the longest to jump with a total time of 17 minutes and an audience that formed watching from the ground to see if I was going to jump or not and with all that, he still never gave up and stuck with me throughout. A personal turning point in my life and would 1000% recommend for anyone who wants to push their comfort zone boundaries and realise that it can be done! Money well spent on doing something that was completely different and for me personally, out of this world! What better way to do it then with exceptional supporting staff that are with you throughout and leaving you with a massive smile of accomplishment on your face afterwards :D”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews