Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,210 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“experience there phone line was enough 40 mins of listening to there music 😱 tried again later and same thing . Gave up”

Helpful Report

Posted 5 years ago

Hi, Due to the Black Friday weekend and the run up to Christmas, we are super busy at the moment and the wait times may be a little longer than usual. Our team are trying to get through to each customer and assist them with their query, so we apologise for any delay. We appreciate that people lead busy lives and don't always have the time to hold, so it maybe more convenient for you contact us via live chat or pop us an email (info@virginexperiencedays.co.uk) and we will do our best to assist you. Thank you for your patience.

Posted 5 years ago

“Brilliant lunch at Skylon Restaurant!”

Helpful Report

Posted 5 years ago

“Friendly service from Andy at Cambridge Zoo and together we laid down a self penned song from scratch in the two hour period, despite arriving with no backing track or instruments. That was good going! Studio was cosy and Cambridge is always worth a visit.”

Helpful Report

Posted 5 years ago

“Absolutely appauling phone line constant wait on several occasions. Voucher not received for over 2 weeks promised calls to update not received. Refused any compensation go with other providers. Contacting trading standards to see my options.”

Helpful Report

Posted 5 years ago

“Called to extend and exchange a voucher. Over 2 weeks later I had not received the voucher I was promised a call back within 48 hours which didn't happen and when I asked if I could be given a voucher as some form of compensation for my endless calls they stated no......go with any other provider for experience days they offer a better service!!!! No response to emails and 40 minute wait on the phone disgusting. I'm not going to contact trading standards.”

Helpful Report

Posted 5 years ago

Hi Andrew, Many thanks for taking the time to leave a review. We're sorry to hear of the issues that you encountered when trying to merge and extend your vouchers. We can confirm that we have processed your exchange and your new vouchers should be with you shortly. Please accept our apologies once again for any inconvenience and for the delays experienced.

Posted 5 years ago

“Easy to book via virgin experience website and then via venue. Champayne afternoon tea for two was at a better price from virgin and did not appear to be any different from other paying guests on the day. Fortnum's was lovely, piano in background, very attentive, professional staff. Did not feel rushed at all. We would definitely try this site again!”

Helpful Report

Posted 5 years ago

“Best day of my life feeding 2 sloths and learning even more about them . Zoo was superb and staff brilliant . Highly recommended !”

Virgin Experience Days 5 star review on 4th December 2019

Helpful Report

Posted 5 years ago

“Excellent variety of vouchers and deals, something there for everyone”

Helpful Report

Posted 5 years ago

“Bad customer service from Virgin. Terribly arrogant and unhelpful man who runs the stargazing. Suggest you just go for the Glamping Pod element where they were very nice and helpful. Don’t waste time and money trying to coordinate the two. Virgin don’t help with this and dates for Stargazing incredibly limited and hard to get hold of.”

Helpful Report

Posted 5 years ago

“Great stuff, we went to a hilarious comedy night for such a decent price. Makes a great present!!”

Virgin Experience Days 5 star review on 30th November 2019

Helpful Report

Posted 5 years ago

“Great experience, gin tasting in a bar, friendly & welcoming place, quirky & comfy, stayed for a while & took our time. Jenever Gin Bar Liverpool, great time. Got two more experiences to do as wedding presents, can’t wait.”

Helpful Report

Posted 5 years ago

“The Choctails and Chocolates experience was great fun. We made a delicious chocolate martini and chocolate truffles. The experience was easy to book, although the venue isn’t very close to any underground station. My one gripe is that it states a “Choctails” experience which implies more than one drink. I wouldn’t have downed mine so quickly if I knew I was only getting 1 drink!”

Helpful Report

Posted 5 years ago

“I was bought the Glass Blowing Experience for my birthday, it was the second time I did this and was even more enjoyable than the first time. Ricky is a great tutor and I've learnt such a lot from him. I would definitely recommend it.”

Helpful Report

Posted 5 years ago

“Shard ok. Disappointing Marco Pierre white restaurant, steaks average nothing special and staff very slow, I paid an extra £38 for chips and drinks and service charge !! and it's a fair distance away. Leave at least 1/2hr to get between the 2, by tube. It didn't leave me anytime to see any other sites or Christmas. Lights. Not a good combination. Just do Shard alone and eat elsewhere. Sorry,Not worth the money.”

Helpful Report

Posted 5 years ago

“Went on an Original Chocolate making workshop. We had a really good time and learnt a little bit too! Would definitely recommend to any chocoholics.”

Helpful Report

Posted 5 years ago

“Never go back to the Hotel we booked again I suggest one of your managers go to this hotel and see with what we had to put up with this hotel should not be on your site it spoiled our whole day/night that we booked 1 year ago as we have now called this hotel Faulty Towers”

Helpful Report

Posted 5 years ago

“I have had a few experience days through Virgin and every time ive found them brilliant! From helicopter rides to spa days its really a fantastic gift!”

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Posted 5 years ago

“Easy to use & a brilliant experience”

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Posted 5 years ago

“Excellent stay at the Vermont hotel Newcastle.. the booking process was very easy and the staff were extremely helpful!”

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Posted 5 years ago

“Disappointing. I ordered a gift experience for a hotel with dining option for my newlyweds friends. I haven’t been told in advance that the experience was ONLY available Mon-Thurd ( even if it was - which I really doubt, it must have been hidden somewhere in tiny print). My poor friends had to take a day off - which of course was NOT what I wished to give them as a gift. When they got to the Dumbleton hotel (in the Cotswolds ) they were given a small room ( Not the luxury/superior room that was promised) and the decor was apparently run down, with a really below the average bathroom. You advertise this experience as being worth of many star, you talk about being an ‘impressive’ and a beautiful wedding venue, but it was sad, uncared for and with uncaring stuff. Apparently the average age of the diners in the restaurant (dinner was included in the ‘experience’) was over 70, this should also be made clear on your website - the target audience. Say the truth. Don’t mislead your customers. Make sure that you are able to deliver what you promise. As of now, I won’t be buying from you ever again, and will make sure that my voice, as a respectable paying customer, will be heard by others which don’t deserve to be let down, or even worse let down their friends.”

Helpful Report

Posted 5 years ago

Virgin Experience Days is rated 3.9 based on 2,210 reviews