Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,210 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t comment on the actual experience as I haven’t been on it yet but I just wanted to leave a review regarding virgin experience days as a whole. I booked The Shard champagne tasting for a Christmas present and since then I have had nothing but issues with them and I would advise not to use them for anything. Firstly, you can only book over the phone and the opening hours are Mon-Fri 9-5 which is extremely awkward if you work these hours yourself. The next thing I found was once I had managed to find the time to phone them and actually get through to speak to someone is that you can reserve a booking but as I was going with someone else I obviously find out if the date I was given was okay with them and also bearing in mind that the booking was around 4 months away. I was advised that they would call in a few weeks to confirm the booking but I didn’t receive any call whatsoever so I called them only to be told my reserve booking had been given away to someone and they insisted that i was called on a number of occasions to confirm but they hadn’t. I was then advised I was no longer able to make a reserve booking and if I booked and was unable to attend then I would not be able to re-arrange so basically I would loose all my money. Once I had made a booking, I received a call a couple of months later to let me know that the timings of the event had changed which was fine with me but the problem I’m finding with all of this is that everything is on their terms and it’s all most as if they want you to cancel and not attend as they are making money without providing a service. I would recommend to anyone who is considering using virgin experience days to not to use them as they aren’t customer friendly and will quite happily take your money without providing a service.”

Helpful Report

Posted 5 years ago

Hi Emily, Many thanks for taking the time to leave a review. We're so sorry for the issues that you have encountered. We can totally understand your frustration and this is certainly not the experience we want for our customers. We can see that you have now got a booking confirmed, but if you have any further queries, please do not hesitate to contact us via Live Chat or pop us an email (info@virginexperiencedays.co.uk), which may be a little more convenient for you.

Posted 5 years ago

“This was a Christmas gift, booking the day as a Big cat keeper was speedy and efficient and well worth it.”

Virgin Experience Days 5 star review on 28th September 2019

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Posted 5 years ago

“Fantastic value for money, we had an incredible day and made some wonderful memories”

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Posted 5 years ago

“Absolutely fabulous afternoon tea at Fortnum and Mason.”

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Posted 5 years ago

“Great day out on a wet day! Motorbike Museum”

Virgin Experience Days 5 star review on 26th September 2019

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Posted 5 years ago

“Went to the Gherkin for cocktails was fabulous. Smashing tasting cocktails and spectacular views. Definitely recommend”

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Posted 5 years ago

“Excellent. w were bought the Experience Day as a gift, However we were unable to use the original intention but it was very easy to exchange to suit our needs. A great day!”

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Posted 5 years ago

“As a surprise for my husband’s birthday, I booked a Five Supercar Thrill Experience from Virgin which includes a Porsche, Aerial Atom, Lamborghini, Aston Martin & Ferrari, 4 laps per car. I booked with Everyman Racing at the Top Gear track at Dunsfold Aerodrome, sounded amazing and I was so excited for him. Upon arrival he attended a safety brief covering off the do’s & don’ts for his time on the track. One of the do’s was to “drive it like you stole it!” (The exact words from the spokesman). During the brief you’re advised to pay an extra £20 to go on a 2 demo laps with an Everyman employee “so you don’t waste your time in the supercars going slow trying to learn the track!” My husband paid £20 and was a passenger in a normal car which only did 1 lap! You’re then given an itinerary, with time slots for each car you’re booked to drive around the track. Each car has a dedicated area, with a flag and barrier where you queue up and await your timeslot. On the other side of the barrier you’ll see a top model of that car parked for all to admire while you wait for your turn. When it’s your time to drive, your name is called out, you go through the barrier only to be walked PAST the top model cars and taken to a row of cars parked across the other side of the pit. These cars are a lot older. When you get in the cars, you’re told you can’t go over 4,000 revs and you can’t go fast. You’re constantly told to slow down, even to the point of the Everyman assistant passenger knocking the gears down with his hand while you’re driving! Whilst in the 8 year old Ferrari, my husband mentioned to the Everyman assistant that in the brief everyone was told they could “drive it like they stole it” to which the assistant replied, “yeah that’s a lie, we’re are not able to go over 3,000 revs in the Ferrari as we’ve had noise complaints and our boss will know the car is being driven fast!” So the Ferrari does 10,000 revs and my husband can only do 3,000!! And as for noise complaints, the track is on an Aerodrome!! So if you want to drive the top model cars you’re escorted past, you have to go to the Sales tent and pay extra to upgrade to the top model Supercars….. but hold on, I thought that’s what I’d already booked on the Virgin Experience website!?! So why would I need to pay extra for something I’ve already purchased!?!? The whole thing is a sales gimmick, you think you’re booking Supercars, but they’re old bangers! And if you want the top model supercars you have to shell out more money on the day to get what you already thought you were getting!?! In the package I’d paid for my husband to be a passenger in a high speed lap around the track. The lap isn’t high speed at all and it’s not even in a supercar! My 82 year old Grandad drives faster! What a HUGE disappointment! Don’t waste your money!”

Helpful Report

Posted 5 years ago

Hi Tamsyn, Many thanks for taking the time to let us know about your experience. We're sorry to hear that the experience didn't go as expected. Driving experiences vary depending on the weather on the day, how may other participants are on the track and any previous experience in a similar car. All of these aspects can affect the speed you are able to go, but we do appreciate that customers want to put their foot down! The instructors are trained to keep you and others safe, whilst allowing you to go as fast as possible. Please be assured that we like to meet with our suppliers regularly, so we will be sure to pass on your comments at the next meeting. However, if you would like to discuss this further, please do not hesitate to pop us an email (info@virginexperiencedays.co.uk) and we will be only too happy to help.

Posted 5 years ago

“Great service and easy to use! Loved the chocolate workshop”

Virgin Experience Days 5 star review on 23rd September 2019

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Posted 5 years ago

“Always had fantastic experiences using virgin experience vouchers, and have more booked!”

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Posted 5 years ago

“Was great value for money.”

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Posted 5 years ago

“Fantastic event explained really well”

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Posted 5 years ago

“Food excellent and staff lovely- highly recommend”

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Posted 5 years ago

“We had a great time at the Chiltern Valley Winery and Brewery. It was really informative with fantastic tasting wines and beers. Beautiful setting too.”

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Posted 5 years ago

“Very informative and interesting facts about gin. The tasting session having a seaside theme. The meal was good too! The hotel was an excellent venue and we would highly recommend it”

Virgin Experience Days 5 star review on 20th September 2019

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Posted 5 years ago

“Excellent Chilford Hall vineyard experience. Very knowledgeable guide, complimentary tea and coffee and an actual visit to see the grape vines. We sampled five English wines, which were of generous proportions followed by a two course lunch. The whole experience was informative and enjoyable.”

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Posted 5 years ago

“Fabulous Afternoon Tea on a river boat in York. It was my 60th birthday present from the family. A gorgeous day (18th Sept) and our experience was lovely on board with a delightful Captain and friendly crew. The sandwiches and cakes were just perfect. A great atmosphere on board with a combination of relaxing music and commentary. Looking forward to taking our friends from Staffordshire when they visit us next summer.”

Virgin Experience Days 5 star review on 19th September 2019

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Posted 5 years ago

“Was given this voucher for Xmas last year, ok, so it took 9 months to use it but it was worth the wait! Would definitely recommend the Patisserie Valerie cream tea!”

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Posted 5 years ago

“Fabulous day thank you and I misplaced our tickets and managed to get replacements last minute. Thank you we both loved the BA Flight and Brighton Pavilion. Can thoroughly recommend.”

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Posted 5 years ago

“Don't bother with Brasserie Blanc...go to Cote Brasserie for better value.”

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Posted 5 years ago

Hi Richard, Many thanks for taking the time to leave a review. We're really sorry to hear of your disappointment and we will be sure to pass your comments onto the supplier directly.

Posted 5 years ago

Virgin Experience Days is rated 3.9 based on 2,210 reviews