VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,806 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,806 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was of mixed feelings as thought the £51.00 fee was expensive and was shocked by the amount and thought was excessive for the time it taken.”

Helpful Report

Posted 5 years ago

Hi Simon, Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. While we apologize that you felt you paid too much, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. I sincerely hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I was quite happy with the results that you people did for me was very unhappy with some of the things that happened to the process of getting it done trying to communicate with somebody that doesn't answer the phone was certainly very frustrating I had to clarify that my paperwork had to be signed by notary but was not able to contact anybody over the phone to get a simple answer I think you really need to step up to the plate and and give a 1-800 number to allow people to get answers I do realize that you probably do thousands of these every year but not being able to communicate and having to wait for emails from whoever was certainly not a good way of doing things I found it to be very frustrating but nobody would answer the phone I was very skeptical about sending my passport away for your people to do your jobs after being paid before the job is even done that concerns throughout the whole process but the end result was good so thanks for that”

Helpful Report

Posted 5 years ago

Hi Peter, Thanks for taking the time to review VisaHQ. I would like to personally apologize for the problems you experienced while submitting your visa application. Our goal is to make the process as seamless as possible for our clients and I am sincerely sorry that didn't happen in your case. I would like to point out that our agents can be reached at 1-800-715-2075 (Canada) and 1-800-345-6541 (United States). Rest assured that reviews like yours help us improve our customer relations worldwide and I hope you'll give our team a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The only reason that I rate VisaHQ a "Good" rather than a "Very Good" is because my first visa provider was very unhelpful. I ended up having to call support to get proper help which I thankfully did. In result, the assistance I got from that person was out of this world excellent as they called and e-mailed me with updates in every instance I needed them for my very frustrating situation I went through.”

Helpful Report

Posted 5 years ago

Hi Drake, Thanks for reviewing VisaHQ. While I'm glad to hear you had a positive experience with our services overall, I would like to personally apologize for the problems you initially experienced with our customer service team. Feedback like yours help us improve across the world. I sincerely hope you'll give our agents a chance to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very quick and effortless procedure.”

Helpful Report

Posted 5 years ago

Hi Debra, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Horrible service. Incompetent staff.”

Helpful Report

Posted 5 years ago

Hi Aayush, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We understand your frustration and would like to assure you that reviews like yours help us make improvements to better serve clients like you. If there is anything we can do to assist you further at this time, don't hesitate to contact an agent at info@visahq.com. On behalf of the entire team, again, my apologies and I hope you'll decide to give us the chance to prove ourselves to you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“You helped me get my NIgerian visa faster than official times !”

Helpful Report

Posted 5 years ago

Hi Shimul, Thanks for reviewing VisaHQ. We're glad you had an excellent experience obtaining your Nigerian visa and we hope you'll choose our services again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very thorough and good communication throughout process”

Helpful Report

Posted 5 years ago

Hi Steven, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“very efficient and professional Service is first rate. Highly recommended.”

Helpful Report

Posted 5 years ago

Hi Zvonimir, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The online experience was fine except I was confused about whether having sent my documents by post I would get them returned by post. I sent my documents and then I was told i had an appointment in London and this confused me. However, it all worked out well int he end.”

Helpful Report

Posted 5 years ago

Hi Patricia, Thanks for taking the time to review VisaHQ. We're glad you had a good experience with our services overall, but I would like to personally apologize for any confusion you initially experienced. Remember, our London team is there to assist you anytime at +44 20 7148 6117 and you can also reach an agent at info@visahq.com. I sincerely hope you'll choose VisaHQ again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“very good service.”

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Posted 5 years ago

Hi Deepashree, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“very professional treatment”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They stayed in constant contact with me and made sure I had everything together. Everything was turned in and returned to me on time. It was a great relief to have them take care of this process.”

Helpful Report

Posted 5 years ago

Hi Kristen, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I have used VisaHQ for many visas over the past few years, and have never had any problem that wasn't promptly solved. All lodged applications were successful, indicating their pre-inspection of documents works well.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you have had consistently excellent experiences with our services and we look forward to continuing to serve you well into the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The best of the best hands down! Love your service guys the fastest ever”

Helpful Report

Posted 5 years ago

Hi Faten, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to continue to serve you! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“My application was dealt with efficiently and promptly even with a query.”

Helpful Report

Posted 5 years ago

Hi Susan, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Everyone was so helpful, friendly and pleasant. Also, people were quick to get things done. I am so glad that I used Visa HQ”

Helpful Report

Posted 5 years ago

Hi Ashley, Thanks for sharing your review of VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Overall, the process went pretty smoothly and you folks sent useful reminders for missing documents. Once I sent those, the process went pretty fast too. Main thing to improve here is that the documentation on how to fill the necessary forms was severely lacking, so I had no idea whether I was doing it right or not. Please add more details. Thanks!”

Helpful Report

Posted 5 years ago

Hi Pedro, Thanks for sharing your review of VisaHQ. While I'm glad to hear you had a positive experience with our services overall, I would like to personally apologize for the issues you experienced while filling out your documentation. Remember, if you ever find yourself confused by any paperwork, our team is standing by to help at 1-800-345-6541 or info@visahq.com. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Short return Clear Comms”

Helpful Report

Posted 5 years ago

Hi Christopher, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“effective and efficient services. the automated system on progress notification is exceptional”

Helpful Report

Posted 5 years ago

Hi Vishnu, Thanks for sharing your review of VisaHQ. We're glad you had a great experience with our online system and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“good experience,”

Helpful Report

Posted 5 years ago

Hi Fioye, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,806 reviews