Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

“This company is good. This is not my first time using them but I hate the fact that my passport car with the wrong month of birth. Nothing to do with The company. Thanks for your constant updates”

Helpful Report

Posted 5 years ago

Hello! Thanks for taking the time to review VisaHQ. We are glad to hear you've had consistently excellent experiences with our services and we hope to continue to work with you in the future! In regard to your passport card, we recommend contacting the U.S. passport agency at 1-877-487-2778. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Difficult to reach a person to talk with regarding my VISA applications. Prior years much better service. Must be reducing employees like many service companies and we are required to figure out ourselves the tasks at hand.”

Helpful Report

Posted 5 years ago

Hi Michael, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had reaching an agent. We have actually been expanding our services by opening new offices and hiring new staff worldwide, so this should not have happened. Rest assured that feedback like yours helps us improve globally and we appreciate you reaching out. I sincerely hope you'll continue to choose VisaHQ in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Michael, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had reaching an agent. We have actually been expanding our services by opening new offices and hiring new staff worldwide, so this should not have happened. Rest assured that feedback like yours helps us improve globally and we appreciate you reaching out. I sincerely hope you'll continue to choose VisaHQ in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Michael, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had reaching an agent. We have actually been expanding our services by opening new offices and hiring new staff worldwide, so this should not have happened. Rest assured that feedback like yours helps us improve globally and we appreciate you reaching out. I sincerely hope you'll continue to choose VisaHQ in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Michael, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had reaching an agent. We have actually been expanding our services by opening new offices and hiring new staff worldwide, so this should not have happened. Rest assured that feedback like yours helps us improve globally and we appreciate you reaching out. I sincerely hope you'll continue to choose VisaHQ in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I found VisaHQ great to deal with when applying for a Tourist Visa to Australia. Laura Egan, the travel visa specialist who dealt with my application, was very thorough and made sure I was happy with my application through every step of the process. She was very efficient and helpful and happy to answer any questions I had.”

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Posted 5 years ago

Hi Mollie, Thanks for reviewing VisaHQ. We're glad to hear you had an excellent experience working with Laura and we wish you a wonderful trip to Australia! We sincerely hope you'll choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Cloud was amazing and helped make the process so easy”

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Posted 5 years ago

Hi Ryan, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Perfect service, nothing to add really. i had a great support from Peter in Ottawa by email the service in Montreal threw your partner was ok”

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Posted 5 years ago

Hi Mahmoud, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience working with Peter and we hope you choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The service provided clear and complete information which helped me secure my visa.”

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Posted 5 years ago

Hi Kathleen, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

Hi Kathleen, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“It's the first time I've used a third party visa service and so I was a little anxious; but everything went very smoothly indeed - exactly as promised. Natalia was excellent, letting me know when the application had been lodged with the consulate and when it would be ready for collection.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Natalia and we hope you will choose our services again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The entire process was made clear and easy AND I got my visa to the Democratic Republic of Congo on an expedited basis. Highly recommended!”

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Posted 5 years ago

Hi Terrence, Thanks for reviewing VisaHQ. We're thrilled to hear you had a great experience and we wish you a wonderful trip to the DRC. We sincerely hope to work with you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I was assisted by Peter G. Who was amazing at providing support throughout. VisaHQ online portal is also very detailed and stays up-to-date in providing information yo the applicant regarding their application.”

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Posted 5 years ago

Hi Lucy, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with Peter and we are happy to hear you enjoyed our online portal. We hope you'll choose us again next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Great, efficient and super responsive team. Reliable.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“visa express”

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Posted 5 years ago

Hi Tony, Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Tony, Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Great service. Very helpful”

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Posted 5 years ago

Hi Belinda, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Belinda, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“POOR COMMUNICATION AND NO WAY TO GET A HOLD OF VISAHQ. The 800# on line has extensive wait times and no way to leave a message. The phone number attached to Peter's e-mail is a recording that says "no one is answering this phone" and no ability to leave an e-mail. The only contact we had was Peter. If he happens to be around he answers his e-mail but if he is out there is no response for hours or until the next day. In the end we got the Visa but dealing with someone with no means of communicating with them is entirely unacceptable.”

Helpful Report

Posted 5 years ago

Hi Brian, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had problems reaching our team when you needed assistance. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us address problems and improve how our staff operates around the world. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Brian, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had problems reaching our team when you needed assistance. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us address problems and improve how our staff operates around the world. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very happy with this service”

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Posted 5 years ago

Hi Raymond, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Raymond, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The process was easy to understand, and very quick”

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Posted 5 years ago

Hi Michelle, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Michelle, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Lilia Kenzhebayeva was courteous and helpful. We wish to thank her for her help in our acquiring our visa to China.”

Helpful Report

Posted 5 years ago

Hi Huk, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Lilia and we wish you a wonderful trip to China. We hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

Hi Huk, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Lilia and we wish you a wonderful trip to China. We hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Very unclear directions on the website and rude when asked questions.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had problems working with our team when you needed assistance. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us address problems and improve how our staff operates around the world. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had problems working with our team when you needed assistance. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us address problems and improve how our staff operates around the world. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Thank you, you were always available to answer my questions and to let me know how the visa process was coming along”

Helpful Report

Posted 5 years ago

Hi Barbara, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Barbara, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“agent is very helpful wish you have local telephone number instead of 1-800 number that we have to wait for long time before someone actually gets on”

Helpful Report

Posted 5 years ago

Hi Jennie, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and we will take your suggestion into consideration moving forward! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Jennie, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and we will take your suggestion into consideration moving forward! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The staff made everything so simplified. I love the great customer service and all the frequent status updates. Very friendly staff that knows how to put your mind at ease. Recieve my Visa for Nigeria in less than 2 weeks. So excited another bucket list adventure awaits. Am so thankful.”

Helpful Report

Posted 5 years ago

Hi Marlene, Thanks for taking the time to review VisaHQ. We truly appreciate your kind words and wish you a wonderful trip to Nigeria! We hope to work with you again next time you need travel documents for any reason. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

Hi Marlene, Thanks for taking the time to review VisaHQ. We truly appreciate your kind words and wish you a wonderful trip to Nigeria! We hope to work with you again next time you need travel documents for any reason. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews