VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,804 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, VisaHQ agents are quite helpful, but negative points for website instructions, and process duration. 1) After filling the form, this website provided to address for nearest VisaHQ centre. It was clearly mentioned to send passport and related documents to the same address. I did so, but when the representatives got to know the same, they requested to use a new address. Previous address was inactive for a year. 2) Usually, it takes 5 working days to get visa done. For my case, it took around 2 weeks. 3) Process could be lot better if instructions are mentioned properly on the website. Mentioned address during registration was inactive for year. New address should be provided during registration.”

Helpful Report

Posted 4 years ago

Hi Deepit, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had with our website and I will pass your issues along to our IT team. We strive to keep the information on our site up-to-date and that is clearly not the case here. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Very knowledgeable support team. Prompt response time.”

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Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Given I have requested an Indian evisa online directly myself, I can't help but compare that to VisaHQ's process. The initial processing adds several days and is slow. The request to confirm that my prior visa had expired could have been captured as part of taking in that I had a recent visa, instead spinning a few days waiting for a separate email (which got buried in my inbox) to be responded to. If you're worried about asking too many questions up front, make this a conditional question that pops up only if you detect some potential concern around previous visas being active.”

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Posted 4 years ago

Hi Neerad, Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you did not have a positive experience with VisaHQ. We strive to make the application process quick and seamless and that clearly didn't happen in your case. Please rest assured that feedback like yours helps us to improve our efficiency around the world. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. If there is anything we can do for you at this time, don't hesitate to reach out at info@visahq.com or 1-800-345-6541. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“My wife didn't get Indian visa yet. The rest ,you are doing very well, no complains.”

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Posted 4 years ago

Hi Boris, Thanks for reviewing VisaHQ. We're glad your family has had a positive experience with our services so far and we look forward to getting your wife's visa approval soon! To check the status of your order, visit your client profile at www.visahq.com. To speak to an agent directly, contact 1-800-345-6541 or info@visahq.com. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“My first time using it and they really help me with my documents.. I would definitely recommend it”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you choose us again next time you have to apply for travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Great service”

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Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you choose us again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Fast and reliable”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very fast and smooth application”

Helpful Report

Posted 4 years ago

Hi Rana, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you choose us again next time you need to apply for travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“We were trying to get a Visa for Zambia for my Nigerian stepmother. First VisaHQ kept on asking for documents which are not needed by the Zambian Embassy like a notarially certified copy of the passport. Then they said that the Single Entry Visa is only valid for 30 days (which is not true cause it is 90 days) and that we need to apply for a multiple entry visa, which is of course more expensive. And now they are saying that the embassy just informed them that the visa fee is no longer 50$ but now 130$!!! They are really cheating you and try to get the most money out of your pockets. And still we have no visa after more than a month! So hand off!”

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Posted 4 years ago

“Fast and very efficient service provided. Pleasure dealing with them”

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Posted 4 years ago

Hi Keshan, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Excellent service- Got my Dubai visa in 24 hours as promised. Would definitely recommend others!”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we wish you a wonderful trip to Dubai! We hope to work with you again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Hi, My name is Katalin Pellissier. I am a USA and Hungarian citizen. I am living in California. My family member, (my niece)is going to Cuba with a tourist group of people. I would like to meet her there,and travel with her group. I would like to fly to Cuba. I need a permit, or visa. Can I use my Hungarian passport in this case? Can I ask a license from the State Department? I am not sure what I supposed to do.”

Helpful Report

Posted 4 years ago

Hi Katalin, Thanks for reaching out to VisaHQ. We would be happy to assist you with this matter! If you are satisfied with the service you receive, I would ask that you amend your review to have five stars. Please reach out to victoria.valverde@visahq.com for assistance with your upcoming trip to Cuba. We look forward to serving you! Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Excellent service! We really appreciate how VisaHQ kept in toudch with us every step of the way. Also VisaHQ made it very easy to fill out the application for a Chinese visa. Visa HQ made the whole process very easy”

Helpful Report

Posted 4 years ago

Hi Ira, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we wish you a wonderful trip to China! We hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“You were very quick to return the Visa. It was very much appreciated.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you turn to us again next time you need to apply for travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very helpful and contacted me when information needed to ensure smooth process. Took longer than expected but that maybe at the embassy. otherwise happy to use them again.”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and I would like to apologize for any consular processing delays. Unfortunately, our team has no control over backlogs and closures on their end. Again, my sincere apologies and I hope you choose us again next time you need to apply for travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“The experience would have been "VERY GOOD" if only you would not make me fill out endless pages and questions JUST TO COLLECT INFORMATION on me. As I found out NONE of those questions/answers will ever get sent to the embassy I was applying to and they don't require it. So shame on you for pretending to need all that information from me. Very unprofessional and feels very much like an invasion of privacy. I should check if it is even aligned legally. The rest of the process was good and the agents I dealt with were great.”

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Posted 4 years ago

“Extremely difficult to get a hold of them!”

Helpful Report

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had difficulty getting in touch with our team. We strive to be available 24/7 and I'm sorry that wasn't the experience you had. Our U.S. team should always be reachable at 1-800-345-6541 and no matter where you are in the world, you can access our live chat feature or contact an agent at info@visahq.com. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Terrible website; no one answers calls”

Helpful Report

Posted 4 years ago

Hi Madeleine, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had difficulty getting in touch with our team. We strive to be available 24/7 and I'm sorry that wasn't the experience you had. Our U.S. team should always be reachable at 1-800-345-6541 and no matter where you are in the world, you can access our live chat feature or contact an agent at info@visahq.com. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Very helpful and informative. Super easy to use and understand”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Easy process. Very friendly staff that quickly answered my questions.”

Helpful Report

Posted 4 years ago

Hi Angela, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope you choose our services again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

VisaHQ is rated 4.4 based on 3,804 reviews