VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,807 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,807 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was outstanding!! I have worked with another company and the people I had to deal with were not very nice. The two people I talked to were so helpful and nice.”

Helpful Report

Posted 5 years ago

Hi Bonnie, Thanks for taking the time to review VisaHQ. We're glad you had a great experience working with our team and we hope you'll choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Full support was given at all times. All my questions were responded to with clarity. Victoria and other staff at VisaHQ were always helpful and polite.”

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Posted 5 years ago

Hi Dora, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Victoria and the team. We sincerely hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Got the visa 3 days before travel although it was applied more than a month before. Had to chase embassy in UK and local area myself for three times as I was concerned. Contacted VisaHq three times but they are not concerned and kept saying we are chasing it. The receptionist was not patient enough to answer the calls. I will never use them again.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced throughout your application. This is not the standard of service to which we hold ourselves and I am sincerely sorry for the customer care issues you found yourself dealing with. In regard to the processing time, unfortunately, our team has no control once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for additional requests that must then be fulfilled by the applicant. Again, my apologies and I hope you'll consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The online form was not suitable (did not allow for dual nationality). My application was correct but was held up while VisaHQ confirmed back to me. This delayed processing. The customer service was a little downbeat (possibly language barriers).”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for the problems you experienced during the application process. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that your feedback about our online form will be taken into account moving forward; we appreciate suggestions like yours. I sincerely hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Their process is simple and very fast”

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Posted 5 years ago

Hi Praveen, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very fast service!”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience obtaining your visa through us and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Good Service”

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Posted 5 years ago

Hi Steven, Thanks for reviewing VisaHQ. We're glad you had a good experience working with us and we hope you return! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Simplified a complicated process! help given every step of the way”

Helpful Report

Posted 5 years ago

Hi Danielle, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“No problems what so ever.”

Helpful Report

Posted 5 years ago

Hi Mikael, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VIsaHQ

Posted 5 years ago

Hi Mikael, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VIsaHQ

Posted 5 years ago

“Hassle free process. the interface is simple and easy to follow.”

Helpful Report

Posted 5 years ago

Hi Jaldeep, Thanks for reviewing VisaHQ. We're glad you had a great experience using our online application system and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They did great keeping us informed. Fast work.”

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Posted 5 years ago

Hi Sylvia, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope you and your travel party will return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Fantastic, great service and easy to use! Very fast turn around and great communication. I will refer and use VisaHQ again.”

Helpful Report

Posted 5 years ago

Hi Mary, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience obtaining your visa with us and we sincerely look forward to serving you again. Safe travels! Rebekah @ VIsaHQ

Posted 5 years ago

“The application process went great, but when I got my passport back it had a visa hq sticker on the back. Removing the sticker required using rubbing alcohol to remove the remaining adhesive which left a discolored patch on the back of my passport. We have a few other visa services suggested at our company and this was just enough of a pain to make me consider using another one in the future.”

Helpful Report

Posted 5 years ago

Hi John, Thanks for reviewing VisaHQ. I would like to apologize that your experience wasn't 100% satisfactory. We will certainly take your feedback about the VisaHQ sticker into consideration moving forward and I sincerely hope you'll reconsider using our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I had my photo rejected twice because the scans were too blurry. This we Thursday. Took new photo and scanned, emailed...the same result. Friday panic call and then overnighted for Monday AM delivery 4th of July week...long and emotional story, everyone rallied to make it happen so that I got my visa today for travel tomorrow...AMAZING!! Thank you all!!”

Helpful Report

Posted 5 years ago

Hi Sharon, Thanks for reviewing VisaHQ. We're glad our team was able to assist you throughout a difficult application process and that everything worked out in the end! We hope you have a wonderful trip and we sincerely look forward to serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Total dissatisfaction. Visas for Faroes, Iceland and R of Ireland not supplied. You stated could not obtain for Faroes but not correct. Appointment at VFS made 2 weeks before journey when takes 3 weeks to obtain visas. None of visas arrived in time. My wife Yanning WEI could not travel as a result. HOLIDAY.RUINED. I am sending letter requesting refund of fees paid. Howard J PATCH”

Helpful Report

Posted 5 years ago

Hi Howard, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you require further assistance at this time, please don't hesitate to reach out to an agent at info@visahq.com or to our London office directly at +44 20 7148 6117. Again, my sincere apologies and I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“VisaHQ was tremendously helpful, from hand-delivering my passport to helping me choose the right visa for the purpose of my trip! Will definitely use their services again.”

Helpful Report

Posted 5 years ago

Hello! Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience using our services and we hope our team will have the chance to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Quick and easy to apply for a Visa I made the mistake of ordering two visas for me and one for my husband this was sorted out straight away with a quick phone call. The visas came through very quickly and were easy to download and print overall this was the quickest and cheapest visa for Turkey that we have ever used.”

Helpful Report

Posted 5 years ago

Hi Amanda, Thanks for taking the time to review VisaHQ. We are so glad to hear you and your husband had a great experience with our services and we sincerely hope to assist you with your Turkish visas again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Visa HQ were very efficient and helpful. They sorted out my visa quickly and communicated well through each step.”

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Posted 5 years ago

Hi Emma, Thanks for reviewing VisaHQ. We're so glad to hear you had a great experience with our services and we hope to work with you again next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Easy and efficient”

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Posted 5 years ago

Hi Christopher, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“In spite That this is my first practice your services. It's fair enough. Only the price is too much specially for Africans, never the les for Sudanese. No Ethion asked to pay any thing for his stay in Sudan.”

Helpful Report

Posted 5 years ago

Hi Siddiq, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall, but I would like to apologize for any dissatisfaction you had with our pricing. Unfortunately, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,807 reviews