VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,804 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using your service was very easy but I still make mistake with second application, fortunately, when I call your 800 number lady which answer was so helpful and no only correct my mistake but guide me through rest of the form and promise refund on my credit card for application send twice. GREAT JOB”

Helpful Report

Posted 4 years ago

Hi Johann, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our customer care team and we sincerely hope to serve you again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Natalia assisted me throughout my application. Thank you for a professional service.”

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Posted 4 years ago

Hi Ronald, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Natalia and we hope to serve you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Both forms, for my girlfriend and I, were completely messed up, information was mixed between them. The worst one was for my girlfriend which I had to review 3 times, and I still missed a few details. Lucky for us the person at the embassy was ok to change the info on the spot at the interview (e.g. her form was filled as she was a male - how can you do such a mistake? You can't even copy/paste that information! You have to select one or the other option and you knew that that form was for my GIRLfriend, her picture was quite obvious etc.). Last thing: the price was very poorly explained. The order emails said - one is €335.75 (mine) and the other €351.50. On the website it says something completely different: 336.50 and 305.75. Why such a big difference? And why was the service fee 25 eur more? I would love to hear back from you and explain why this happened?”

Helpful Report

Posted 4 years ago

Hi Victor, Thanks for sharing your feedback regarding VisaHQ. I would like to sincerely apologize for the fact that you have not had a satisfactory experience with our services. We strive to consistently exceed our clients' expectations. I have spoken with Olivia about your situation and I understand that the initial confusion arose because both orders were placed under your girlfriend's profile. Without separate profiles/personal information, our autofill algorithm could not function perfectly. For further clarification, including pricing information, please reach out to Olivia directly at olivia.hulse@visahq.com or contact our Dublin office at +353 1 486 9090. Again, my sincere apologies and I hope you will give the VisaHQ team a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Website is very clear with with helping to select the appropriate visa, what information is required and expected processing times. All in all since initially visit to the VisaHQ website to actually having been issued the required visa was a matter of hours (well below the stated eta of 72 hours). Very satisfied with experience.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our online application process and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Service provided by Sakshi and Kunal was time efficient and communicated well . I recommend Visahq to other people .”

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Posted 4 years ago

Hi Tribhuvan, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Sakshi and Kunal and we hope to serve you again! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I work for Google and actually went thropugh the San Francisco office. The experience with Harrison was fantastic. This was my fist go securing my own Visa after traveling to 80+ countries. It was very frustrating until Harrison sensed my frustration in the office - sat me down, made the process, easy and helped me secure a Visa to India in less than a week over the Christmas holidays. He was fantastic and I will sing his praises and direct teammates to VisaHQ early and often. A true value to your company - Sef was super as well.”

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Posted 4 years ago

“From the start of trying to get my visa, it was very stressful. A lot of information I wasn’t told straight away and things being left to the last minute which I could of been informed to start with. Not very likely to use this service again. Had to spend time going back and forth to London which cost me a lot of money.”

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Posted 4 years ago

Hello! Thank you for leaving your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. To further discuss your situation and find out why certain documents were requested late in the process (we have no control over additional consular requests, for example), call our London office directly at +44 20 7148 6117 or reach out to Maria at maria.firmino@visahq.co.uk. Again, my sincere apologies and I hope you'll reconsider using VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“VERY SIMPLE EASY TO USE”

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Posted 4 years ago

Hi Anthony, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Efficient, communicative and seamless.”

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Posted 4 years ago

Hi Tess, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Its help my in the best way”

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Posted 4 years ago

Hi Abdirahman, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very good company to deal with Kept you informed every step of the way.”

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Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Extremely helpful and eased our minds it was being done correctly. The process was very fast.”

Helpful Report

Posted 4 years ago

Hi Lisa, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Good job appreciated”

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Posted 4 years ago

Hi Prince, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you travel. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“What a dream! I had experienced THE worst service from the consulate's current contractor. As a result I had to forfeit my plane and hotel reservations, and not attend a wedding in India. This company made it so very easy to apply. It is worth every penny of the money I paid for their services. Thank you to the staff at HQ. These are individuals well trained in customer service, and they show it.”

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Posted 4 years ago

Hi Devi, Thanks for sharing your review of VisaHQ. While I would like to apologize for the poor experience you had with the consulate, I am thrilled to hear the VisaHQ team was able to assist you before your recent trip. We look forward to continuing to serve you in the future. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I would not be in a position to really rate you until after I visit the countries.”

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Posted 4 years ago

Hi Aurelio, Thanks for sharing your feedback regarding VisaHQ. We appreciate your feedback, but would like to encourage you to leave a five-star review after your upcoming travels. Thank you for choosing VisaHQ! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I was impressed with the speed and efficiency my Russian visa application was being processed by visahq in spite of it being rejected the 1st time. Peter from your Ottawa office was great to deal with. He returns phone calls promptly. Good job”

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Posted 4 years ago

Hi Lay, Thanks for reviewing VisaHQ. We're glad you had a wonderful experience working with Peter and we wish you a wonderful trip to Russia! We hope to serve you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Everybody I talked to was very polite and helpful. Visa HQ actually caught a mistake in my paperwork and saved me time in getting my visa returned to me.”

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Posted 4 years ago

Hi Romona, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we sincerely hope to serve you again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Excellent door to door service. Really helpful and excellent coordination.”

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Posted 4 years ago

Hi Sourabh, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Great company got my passport back on time before trip. I've been using them for years”

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Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you have had consistently excellent experiences with our services and we look forward to continuing to help you see the world! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Everything went fine.”

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Posted 4 years ago

Hi Elena, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

VisaHQ is rated 4.4 based on 3,804 reviews