VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,804 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend and I are planning to travel to Pakistan. Pakistan requires detailed information from you, you can also apply directly on the Pakistan government website. It’s cheaper but absolutely not worth it! My friend took the cheaper route and is still waiting for an approval from Pakistan. I did mine with VisaHQ and had a visa in my hands in less than 48 hours. My friend has been waiting 2 weeks now... still nothing... use VisaHQ. unless you like long waits and terrible submission platforms.”

Helpful Report

Posted 4 years ago

Hi Robert, Thanks for reviewing VisaHQ. We're glad you had an awesome experience with our services and we wish you a great trip to Pakistan! We sincerely hope you'll choose us again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very easy to navigate and required all the right documents. Once documents were sent through, visa was approved very quickly and communication was clear.”

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Posted 4 years ago

Hi Julian, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you travel abroad. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Although you required more extensive information I understand it was for security reasons.”

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Posted 4 years ago

Hi Sharon, Thanks for reviewing VisaHQ. We're glad you had an excellent experience overall and we hope you choose our services again next time you travel. Unfortunately, our team cannot control processing once visa applications leave our hands and we do not have any influence over consular requests for additional information. Our agents, however, do everything in their power to guide clients like you through the process. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“My husband and I need visas for an upcoming trip. I had searched several websites, all of which were confusing and none of which disclosed the fees. Costco suggested we try VisaHQ and it was a great experience. Only minor problem was a mistake on my part. After completing the application for my eVisa, the site prompted "new application". I should have realized that was if I needed another visa for a different country. I started to fill out the information for my husband and included my credit card information before I realized my mistake. Since I hadn’t uploaded another photo or passport page, I stopped and logged off so the application was incomplete. After starting over, I was able to complete my husband’s application. I contacted VisaHQ and left a voicemail message but also started a telephone chat to resolve the problem. Within a short time, I received a call back from customer service and the mistaken charge was credited to my account. We received our eVisas the next day. Terrific experience.”

Helpful Report

Posted 4 years ago

Hi Lois, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services overall, though I would like to personally apologize for the website hiccup you dealt with. We sincerely hope you choose our services again next time your family requires travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Prompt to respond and process your request. Also their rates are the cheapest on the market for sure!”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Exchange mails for weeks and no result at all back to square one. there is no communication within the team terrible experience”

Helpful Report

Posted 4 years ago

Hello! Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Please reach out to info@visahq.com or use our live chat feature to reach an agent directly. Again, my sincere apologies for the poor customer service you received. I hope you will give VIsaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“VISAHQ was unable to confirm the application location of either Washington DC or Chicago for an Indonesian Single Entry Business visa until the after all application information was submitted. The application was sent to Washington DC, rejected, then forwarded to Chicago for processing.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to offer up-to-the-minute information regarding processing and that clearly didn't happen in your case. If there is anything we can do for you at this time, don't hesitate to reach out to info@visahq.com or to call 1-800-345-6541. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Yes it’s to good thank you”

Helpful Report

Posted 4 years ago

Hi Syed, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I’ve never had such a terrible time with visaHQ. I’ve been two months trying to get a visa to Russia and a passport finally got it and now it’s at Fed ex in the truck I expressly told Victoria do not let them delivered to my address hold it at the office so now I’ll be chasing my visa for another three or four days trying to get it out of the Fed ex system. FedEx is very incompetent in my neighborhood and I’m not home to sign. If you want to improve your service . I can give you more details if you call me but I’m not even gonna waste my time writing anymore.I missed my daughter’s birthday because of you”

Helpful Report

Posted 4 years ago

Hi Daniel, Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've experienced with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I have informed our U.S. operations manager, Tatiana, of your order number, so you can expect someone to reach out in the near future. If you would prefer to contact her, she can be reached at tatiana.temidayo@visahq.com. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Well sadly I lost my money today as the Ghanaian Embassy has no dealings with you. I would not recommend using VisaHQ for Visas to enter Ghana.”

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Posted 4 years ago

Hi Clair, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed our clients' expectations and I'm sorry you are not 100% satisfied with the services you received. We are always available to answer questions about our services at info@visahq.com and our live chat. Again, my apologies and I hope you'll choose VisaHQ again next time you travel to a different destination. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Very efficiently handled my visa application. Thank you.”

Helpful Report

Posted 4 years ago

Hi Aneeqa, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Easy, quick and efficient visa processing service. I will be a returning customer!”

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Posted 4 years ago

Hi Ryan, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we look forward to helping you continue to see the world in the future. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I was disappointed with the lack of communication from the service. I had to phone the affiliate (UTO vacations) multiple times for information regarding my Visa. I did pay for the expedited service and it was completed on the very last day of the expected time. Also, I am unsure if it would have been completed in time had I not called. The website was also quite behind on reporting the application process.”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you were not 100% satisfied with the level of service you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. In regard to when you received your visa, our estimated processing times are based on information provided by each government agency, but we cannot account for delays on their end. If you would like to further discuss your situation, please don't hesitate to reach out to your local VisaHQ office or peter@visahq.ca. I hope you will reconsider using VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I need to be good bimussiness man”

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Posted 4 years ago

Hi Mayen, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I apply visa via Visa HQ ,, But at Visa processing time at Embassy ,Visa officer demands few documents ,, which is not update to me before interview visit from VISA HQ side ,, VISA HQ officer cross check all my documents and says all ok ,, after then send me to visa process .. i lost my money and time both because of VISA HQ, i didn't recommended them for Any Visa process”

Helpful Report

Posted 4 years ago

Hi Raul, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed our clients' expectations and I'm sorry that didn't happen in your case. Unfortunately, our team has no control over additional documents required by the embassy if we are not informed ahead of time. To further discuss what happened in your case, don't hesitate to reach out to Ramesh at ramesh.krishan@visahq.in. Again, my sincere apologies for your negative experience and I hope you'll give our team a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Quick processing and very good communication throughout the process.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“So helpful and very fast as well! Thank you!”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Excellent service delivered by very nice people. Lovia was fantastic.”

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Posted 4 years ago

Hi Virginie, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Lovia and we hope you choose our services again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Made things super easy! Thank you!”

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Posted 4 years ago

Hi Alexander, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I have found Visa HQ and their personnel to be very professional, flexible and accommodating, and am pleased at their handling of my visa (s) and documents.”

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Posted 4 years ago

Hi Gerald, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/affiliates.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

VisaHQ is rated 4.4 based on 3,804 reviews