VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,895 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service, non responsive to emails and direct calls. When you do talk to someone there from a call center in the Philippines and arent even working your case directly. DO NOT USE!!!”

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Posted 4 years ago

“Please help me”

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Posted 4 years ago

“Poor quality . Not answering questions”

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Posted 4 years ago

“Tried to get any reply or support on vida delay more than 50 days but custoner services is silent”

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Posted 4 years ago

“I recommend it, it was very fast, the only thing that didn’t match was the value, which on the site was one and a higher amount was charged, but I liked it a lot and I recommend it !!!! I will always use it when traveling.”

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Posted 4 years ago

“mohamad jawhar”

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Posted 4 years ago

“I received needed details to apply for a schnegan visa clearly, thanks”

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Posted 4 years ago

“Clearly mentioned and guided every needed step, thank you.”

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Posted 4 years ago

“Helko helo me”

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Posted 4 years ago

“Staff are very accomodating and helpful.”

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Posted 4 years ago

“Merci pour votre aide”

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Posted 4 years ago

“Very helpful, answered all of our questions and guided us through literally every step :D”

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Posted 4 years ago

“I applied for Visa since last week, up till now I haven't gotten the Visa and no one is replying me. When I haven't pay I was getting notifications and now I have paid no one is responding”

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Posted 4 years ago

“99% review from peoples experience with you are bad. Why? Please update yourself and be real”

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Posted 4 years ago

“Now Visa procedures are going on or not. If not when will getting start visa to Mexico pls”

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Posted 4 years ago

“They've had my birth certificate and letter of exemplification for 2 months. I got an email last week asking me for a missing document, the letter of exemplification. THEY LOST IT, which is why it was missing. Now they can't find it. No one is replying to me or giving me any updates. To get a new letter, I'll have to order a new birth certificate, which will take weeks. So after 2 months, I'm not any closer to getting my documents authenticated, in fact, I'm further away than ever. Their customer service is horrible and uninformed. WORST SERVICE EVER. DO NOT RECOMMEND. It's like a bad dream.”

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Posted 4 years ago

“They told me that the visa process would take 4 to 5 days to complete. That was early August. I just got a email (two months later) that the documents have been authenticated and they will send them out. They failed to mention that it be long wait for the authentication due to the pandemic. It would have been faster and a lot cheaper if I had sent the documents on my own. So I would definitely not used them due to the wait time and cost. After Covid-19 and you are in a crunch for time then I would suggest using the agency. But I basically lost money and time due to VisaHQ.”

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Posted 4 years ago

“Mr Rabekah, as discussed in the previous day over phone, I was asked my travelling to Tanzania being stopped because of the delay in receiving visa in time. And at the same time it was asked to return back my fee where your team failed to obtain visa for my travelling. Hence, get me back the fee what I was paid.”

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Posted 4 years ago

Hi Pev, Thanks for reaching out again here. Please send me an email at rebekah.barton@visahq.com so I can forward your details to the appropriate agent to assist you. I look forward to hearing from you! -Rebekah @ VisaHQ

Posted 4 years ago

“S T U P I D ' S T E A M. ROBBERIES...DECOITS.... NOTHING WILL DO....... PUBLIC.... AWAKE....”

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Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problem you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, reach out to an agent directly at info@visahq.com. Please include your order number for reference. Additionally, don't hesitate to reach out to me directly at rebekah.barton@visahq.com if you need to be pointed in the right direction. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“DON'T TRUST THIS CO., THEY ARE VERY INTERESTED TILL THEY GET FEE., LATER ON... NO ONE WILL RESPONS ON YOUR MAILS. PL. BE CAREFUL WITH SUCH STUPIDS. THIS REBEKAH WILL ENTER BACK AGAIN IN REPLY ASKING WHY DON'T YOU INFORM ME.... AND HIS/HER MAIL IS BOUNCING.,”

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Posted 4 years ago

VisaHQ is rated 4.4 based on 3,895 reviews