VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,808 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,808 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear and fast responses so far.”

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Posted 5 years ago

Hi Meredith, Thanks for reviewing VisaHQ. We're glad you have had a great experience with our services so far and we hope to work with you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Fast, Friendly Service!”

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Posted 5 years ago

Hi William, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“It was great!”

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Posted 5 years ago

Hi Narcisse, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Julie was not on top of anything - she kept making mistakes like getting my dates wrong, not checking details and requesting things twice that I've already submitted, booking the wrong visa centre... almost every email from her started with "my bad", which is extremely unprofessional. I ended up doing everything myself.”

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Posted 5 years ago

Hi Christine, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced while working with Julie. This is far from the standard of service to which we hold ourselves and I assure you it won't happen again. Reviews like yours help us improve our client relations worldwide and I would like to thank you for bringing your experience to our attention. I sincerely hope you will reconsider using VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The website wasn't all that easy to understand/navigate. Perhaps you could add an instruction page: a step-by-step on how to fill out the application (especially for multiple applicants). Having said that, Keith was very helpful and answered my questions so i could get it done.”

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Posted 5 years ago

Hi Nina, Thanks for reviewing VisaHQ. We sincerely appreciate your suggestions regarding our website navigation. Feedback like yours help us improve our services worldwide. I am, however, glad to hear you had a good experience overall working with Keith. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VIsaHQ

Posted 5 years ago

“I had a delightful experience getting my visa with VisaHQ. Lata, from the Delhi office was extremely helpful, and went over and above to help me obtain my UK visa, which was a challenge, given the rush around the ongoing Cricket World cup.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Lata and we hope you have a wonderful trip to the UK! We would enjoy assisting you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Everything went pretty well. the 1-3 days service needs to be clearer that this means once the application is with you office the 1-3 day service starts then. Apart from this all good!”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for any confusion you experienced due to our wording; we take feedback like yours seriously as we hone our website. I am glad, however, to hear you had a good experience overall and I hope we can serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The responsible staff (PIC) are proactive and could well respond to questions. I have no comparable experience (e.g. through other agents for the same Destination), but I had experience with an agent that almost charges any single thing/ service (including deposit box for laptops) that was not proactive--we paid the email notification service, but agent didn't promptly notify costumers when visa application has been received at the agent.”

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Posted 5 years ago

Hi Abi, Thanks for taking the time to review VisaHQ. We're glad you had a great experience with our services and we sincerely hope you'll work with us again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Great and swift handling in obtaining my Visa from the Chinese embassy. Despite the tight time line everything was handled great!”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we wish you a wonderful trip to China. We hope you choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Viktoria Bogdanova in the DC office assisted me with my Russian visa application and was absolutely wonderful. She answered all my questions promptly and efficiently, and was ready to help in an instant when I ran into trouble. Having her help with my application made all the difference. Willard Sunderland, Cincinnati, Ohio”

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Posted 5 years ago

Hi William, Thanks for taking the time to review VisaHQ. We're glad you had a great experience working with Viktoria to obtain your Russian visa and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Willard, Thanks for taking the time to review VisaHQ. We're glad you had a great experience working with Viktoria to obtain your Russian visa and we hope to serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Fast, reliable service. Questions were researched and provided quickly. I had an issue with adding a travel companion's visa request. The IT folks stayed on the phone until it was resolved. Nice work!”

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Posted 5 years ago

Hi Victoria, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our phone support team and we hope you return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Poor response. So many times I tried to call there office number, always call disconnected while following the instructions. Secondly, they are not replying on the online portal. Veery Disappointed”

Helpful Report

Posted 5 years ago

Hi Waqas, Thank you for reaching out to VisaHQ. I would like to personally apologize for the problems you've experienced while trying to reach a member of our team. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Please reach out to an agent directly at info@visahq.com for assistance at this time. Again, my sincere apologies. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“I live about 50 miles north of San Francisco and have flown for an international airline for 47 years. My company handles crew visas, but for my personal travel, I always use VisaHQ. A few years ago, they handled my ten year China Tourist Visa in record time! I've just received my ten year multiple entry India Tourist visa. It's so worth it to have this service and avoid multiple trips to San Francisco to slog through the process myself. Thanks for taking the stress out of my vacation flying!”

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Posted 5 years ago

Hello! Thanks for taking the time to review VisaHQ. We're so glad to hear you have had multiple great experiences with our services and we sincerely look forward to continuing to work with you for years to come! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The process of applying for a visa for Vietnam was quick and very easy to understand.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience obtaining your Vietnamese visa via our services and we hope to work with you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“My family was struck by tragedy recently, and has to make a quick trip overseas to see family. We need travel visas to get to our destination. I reached out to VisaHQ, and have had a positive experience with them. After have some initial misunderstandings about why I was unable to obtain just single entry visas, the team at VisaHQs has been very responsive. I appreciate receiving periodic status updates via e-mail, so that I can monitor the process. It is a bit frustrating that there is a minimum of 3-week back log to obtain travel visas to the country that we are traveling to, but that is more of a Consulate issue vice a VisaHQs issue. Again, an overall positive experience. Thank you.”

Helpful Report

Posted 5 years ago

Hi Nick, Thanks for taking the time to review VisaHQ. First, I would like to offer our condolences for the fact that your family is dealing with upheaval at this time. Secondarily, I would like to apologize for any misunderstanding you initially experienced when placing your order. We strive to make requirements and regulations as clear as possible for our clients. Unfortunately, as you are aware, our team has no control over consular processing times; that is determined solely at the discretion of a country's government. I sincerely hope you'll choose VisaHQ again in the future under happier circumstances. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Lightening fast service and diligent help. Special kudos to Kunal Kohli from Delhi VisaHQ in his prompt and timely help and information to make the whole effort seem like a breeze”

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Posted 5 years ago

Hi Junaid, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Kunal and we hope you will return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Easy to use-a little pricey for an electronic visa, but worth it.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience overall and that getting your visa was hassle-free. Rest assured that we do everything we can to keep our fees low, but we are bound by consular/government fees that can impact our pricing in certain cases. We hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The process itself was relatively easy, but the reply times for any questions that I asked through the chat was abominable. When it says 'Typically replies within 20 minutes,' I understand that this is an estimate. However both times I asked a question, I did not receive a reply for at least 24 hours. During this time, I also called the number for 'help.' I got a message saying that call times were longer than usual, then the system hung up on me. If it weren't for my husband getting through, I would have never found out the information I needed.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the lengthy wait times you experienced while trying to reach an agent. This is far from our usual standard of service and we will look into what happened. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“bad service”

Helpful Report

Posted 5 years ago

Hello! Thanks for rating VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and I am sincerely sorry that didn't happen in your case. If you would like to further discuss your situation, don't hesitate to reach out to an agent directly at info@visahq.com. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“ناس مش محترمين نهائي معندهمش خبرة في اي حاجه نهائي الموضوع ببساطه كلمت خدمة العملاء لقيتهم ردوا في ساعتها وكلموني باحترام قولتله عايز اعرف ايه خدماتكم قالي احنا بنجهز ورقك كااامل و بنراجع وبنفضل معاك خطوة بخطوة قالي اول خطوة هناخد ميعاد قولتله ماشي سيبني يومين وهأكد عليك بس ابدأ اجهز ورقي ولا لا علشان مش عاوز اتزنق قالي لا بناخد ميعاد الاول وماتخفش عندنا وقت كتييير بعد يومين قولتله يلا بينا ناخد ميعاد سيبته 3 ايام ولسه مكلمنيش روحت مكلمه قالي لسه مردوش بعدها بيوم قولت اكيد هو مابيفهمش لانه واضح من الاول انه مش بيفهم اصلا روحت بعت ايميل طلب مقابلة للسفارة قومت غسلت وشي ورجعت لقيتهم بعتولي ميعاد مقابلة بعد 9 ايام كلمته وبعتله الايميل وقولتله انا اخدت الميعاد اومال انت كنت بتعمل ايه الفترة دي قالي ميعادك بعد 4 ايام قولتله انا معملتش الورق وانت قولتلي مبدأش في الورق دلوقتي 770قالي يلا بس روح اعملي ايداع بنكي ب وكلمني بأسلوب زبالة روحت عملت الايداع وكلمته قالي بكرة يكون عندك الورق عدي يومين وزنقني و معترفش بغلطه واخر يوم بعتلي الورقة اللي هي الابليكيشن اللي انا اعرف املاها بصوبع رجلي وقولت اهو هما نصابين وخلاص ومساعدنيش في اي حاجه بس المهم اني اخد الفيزا السياحية بتاعتي طبعت الورقة وطلعت علي السفارة ودخلت الورق لقيتهم بيقولولي ايه البزنس اللي انت طالع علشانه قولتلهم انا سياحه قالولي اهو الابليكيشن مكتوب فيه انك طالع بيزنس واترفضت المقابلة علشان انا ورقي غلط كله بسبب ناس ملهاش اي 30 لازمة نصابين وخلال ايام هيجلهم محضر من القسم لاني رفعت قضية وهيروحوا كلهم في ستين داهيه والمكالمات متسجلة و الاثباتات معايا انهم نصابين برجاء عدم التعامل مع الناس دي”

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Posted 5 years ago

VisaHQ is rated 4.4 based on 3,808 reviews