VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,893 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a bunch of morons- you screwed around for weeks and never finished the visas. Never again.”

Helpful Report

Posted 6 years ago

Hi David, Thanks for sharing your feedback. I would like to personally apologize for the problems you experienced with your application. We strive to fully satisfy all of our clients and I'm sorry that didn't happen in your case. I would be happy to personally look into what went wrong if you reach out at stan@visahq.com with the name of the visa agent you were working with and your order number. Again, my sincere apologies on behalf of the team. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Its asking me to login again and again after login its not giving me page.”

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Posted 6 years ago

Hello Terribly sorry about this. Which website url are you trying to reach? Have you tried to contact the support team? Keep us posted please Stan

Posted 6 years ago

“Hello Account Name: Rose Brasher I am a recent customer with VisaHQ, and I have had a terrible and expensive experience. From unexpected expenses to miscommunication to bent and irreparably damaged documents (MA diploma), it has been negative since I first clicked on the pay now option. Authenticated documents: MA diploma, State background check Step 1: Pay $79.00 X 2(documents) = $158.00 for document authentication processing (VISHQ processing fees) Step 2: Pay $8.00 X 2(documents) = $16.00 for processing at US State Department Step 3: Pay $74 for one day shipping (Fedex fees). Originally quoted for $50 (agreed to paying this price before processing but had to pay an unexpected $24 more.) Unexpected Total: $251 (agreed to pay $227 originally) Estimated processing date October 5, 2018 (Their message: The documents should be ready on 10/05/2018) Step 4: Contact VisaHQ via email to inquire about the whereabouts of my parcel. VisaHQ replied with message stating that my inquiry would be addressed the following Monday (originally emailed them on Saturday October 6th) Step 5: Asked about why documents were taking so long and inquired if it could be sent to be further authenticated at the Chinese Embassy since it was taking so long. (said yes it could be done but i would have to pay $124 additionally) Step 6: Ignore email because ridiculous to ask to pay $124 after already paying $251 and not yet receiving my overdue documents. Step 7: Wait several days and call to inquire as to why I had still not received my parcel. Informed that my documents were currently at the embassy and that I need to pay $25 for embassy fees and pay $99 for VisaHQ processing fees BEFORE they would ship my documents back to me. Step 8: Reluctantly and furiously pay the $124 total in unexpected fees (was going to mail to embassy for FREE). Step 9: After paying a grand total of $375 I wait 15 DAYS (order placed and shipped October 1 and received October 16) before finally receiving my notarized documents. Step 10: Inspect documents. Background check was fine. MA diploma was FOLDED IN HALF with a crease that cannot be removed. It was my original diploma and can likely not be replaced. Step 11: Recap terrible experience in comment section of website... NOT RECOMMENDED!!!!!! You think you pay for convenience and for bypassing the mailing processing times, but in the end you pay $375 for something that would have taken the same amount of processing time for free.”

Helpful Report

Posted 6 years ago

Hi Rose, Thanks for sharing your feedback about VisaHQ. I would like to sincerely apologize for the negative experience you had and assure you that your comments will help us to become a better company. We strive to exceed our clients' expectations and provide clear, upfront pricing information. I am sorry this didn't happen in your case. If you would like to contact me at stan@visahq.com with the VisaHQ location where you applied and the name of the visa agent you were working with, I will personally look into what went wrong. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“It's a money making agency. Not concerned with customers requirements. Totally agent network systems. Take advantage of embassy who are not dealings with visitors directly or can't applying visa online.”

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Posted 6 years ago

Hi Suresh, Thanks for taking the time to leave your feedback. I apologize that you had a poor experience with VisaHQ. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you have additional concerns about your specific situation, please reach out to your local VisaHQ office or contact our customer service team at 1-800-345-6541. We would like to anything we can to rectify your case. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“the process is not clearly explained at the beginning...information is asked in piece meal resulting in delay”

Helpful Report

Posted 6 years ago

Hi Vrinda, I apologize that you had a poor experience with our online application system. We strive to make the entire process as seamless as we can for our clients and we will take your feedback to heart moving forward. If you ever have problems in the future, contact your local VisaHQ office or reach out to an agent at 1-800-345-6541 for assistance. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“You need to update your visa requirements on the web site for some countries.”

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Posted 6 years ago

Hi Rajvir, Thanks for taking the time to leave your feedback. We will look into this issue and would like to thank you for bringing it to our attention. We strive to update visa requirements immediately when they change and we apologize if anything that affected you was incorrect. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“I didn’t receive my passport because #VisaHQ sent it to an incomplete address and marked an incorrect mobile number on the #auspost envelope. I spent hours following up with auspost and correcting the address and number and requesting them to deliver it to the right address. It shows VisaHQ has no procedures in place to check its out-going mail, labelling of such important and critical documents. I am not happy with the careless way they have managed something so important as someone’s passports and left it for me to manage this fiasco whereas it should have been them who should have done the follow up and kept me in the loop. Such service is unacceptable and I won’t be recommending VisaHQ to anyone moving forward.”

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Posted 6 years ago

Hi Sandeep, I apologize that you had such a poor experience with VisaHQ. As I've stated when replying to your reviews on other platforms, we make every effort to exceed all clients' expectations and are sincerely sorry for the low level of service you received. Your feedback, however, helps us to become better moving forward, so we can ensure this doesn't happen to others in the future. I hope you will accept this apology and give the VisaHQ team a chance to prove themselves to you again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“No doubt the person who answered my call was friendly and was able to remember how many times I called in but still, nobody returned a call to me as per my request. After placing my order for the visa, I do not receive any confirmation email and I have to keep chasing for someone to call me back on my enquires. Service fees were so expensive and yet no follow up, my first and my last time using Visahq!”

Helpful Report

Posted 6 years ago

Hi Vlim, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. That clearly didn't happen in your case. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team. We hope you will give us a chance to prove ourselves to you again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“The customer service is pathetic. And the person on the phone makes you feel, why did I ever call these guys!? These guys don't have any patience at all to explain any thing. I would not recommend this to any one. It is probably better you use any other service or apply the visa directly at the embassy yourself rather than paying money to these people.”

Helpful Report

Posted 6 years ago

Hello, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. That clearly didn't happen in your situation. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. We hope you will give us a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“The visa specialist acted totally unprofessional with me. I’d be very glad to discuss this over phone with you. I paid for the service to ease my life not to make it deficient. Kindly call back”

Helpful Report

Posted 6 years ago

Hello! I would like to apologize for your negative experience. We strive to exceed our clients' expectations and this is far from our usual standard. If you could send your contact information to stan@visahq.com, I will personally make sure someone connects with you regarding your situation. Looking forward to hearing from you. Safe travels, Stan for VisaHQ

Posted 6 years ago

“worst service, unprefessional customer service, marginal to poor customer service”

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Posted 6 years ago

Hi Pedram, Thanks for taking the time to leave your feedback. I'm sorry to hear you had a negative experience with VisaHQ. We strive to exceed our customers' expectations and reviews like yours help us improve in the future. We hope you will give us another chance someday! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I have asked the same question twice about our status regarding UK citizenship while being non-resident in the UK and there has been a deafening silence in return!”

Helpful Report

Posted 6 years ago

Hi Barclay, I'm so sorry to hear about the problems you're having. We strive to exceed our customers' expectations and I apologize that hasn't happened in this case. Please contact our London office directly at +44 20 7148 6117 for assistance. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I will not recommend this service/company to anyone. I have requested for a refund as the website has mislead me to think that I can apply for a Switzerland visa overnight. However upon payment and documents submissions, a VisaHQ representative contacted me and told me that I have to submit all the documents in person. For this reason, I have asked for a full refund. The company representative told me that the refund process will take 4-6 weeks; this is the 8th week and I have not received my refund nor heard back from the company since. Horrible customer service.”

Helpful Report

Posted 6 years ago

Hello! We are truly sorry your experience at VisaHQ was not a good one. We would like to do everything we can to correct it as soon as possible. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

“DON'T USE PERIOD!!! I sent in my passport 4 months in advance for 4 visas and looking up the timeline for each visa it would take 3 months so that gave them 1 extra month to get it done and my passport back to me. The last visa said it would be done the 21st then got changed to 22nd I called all I got was the runaround of it will be done today then the next day it will be done today. It's now the 27th and still getting the same runaround. Every day I told them I was leaving the 28th but nothing has been done about it and now my trip is wasted since I don't have my passport to even go the countries I do have a visa for.”

Helpful Report

Posted 6 years ago

Hi Steven, Your review is very concerning and I'd like to help you in any way I can. However, I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I have filled up an online application for my husband to travel to Egypt and it was very clear that he is an Egyptian with Canadian Passport and since his Egyptian Ids were expired he will need to apply for an entry visa for only 3 weeks and there were questionnaire as part of the application asking is this is a first time to Egypt and what nationality he is and so on so forth so the visa clerk will be able to figure out what visa entry he would need in this case and they charged us $111 and asked to receive a copy of the Canadian passport and mentioned that the visa is in the process, they knew the travel date which is 19th of Aug and that my husband booked his ticket and in the same day of the flight night they sent an email to him saying that they won't be able to issue him the visa as he will need to change his flight date and that was too late to say that as he was boarding already and when he told them he is boarding now they said back sorry but your visa will take about 7 business days to be issued and that they will do their best to get it done by the date of the arrival to Egypt which is Aug 21st morning then they sent another email saying that they did all researches and found out that since he is an Egyptian citizen already he can take an entry visa at the airport upon arrival for $25 only and they refunded the amount and deducted 50% of the procesing fees which is about $40 with no proper explanarions and when I raised the issue to one of the visa counsellors the answer was very negative saying that this is procedure and that they won't be able to refund the full amount and I see it a rip off!!!!!!!!!!!! which definately would not recommend anyone to take the risk and trust these guys to process their visa becuase there going to be a hidden cost involved.”

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Posted 6 years ago

Hi Lobna, First, allow me to apologize on behalf of everyone at VisaHQ. We love what we do and we want every customer to have the best possible experience. We are sorry your personal experience was not to your satisfaction and we hope you will give us the chance to prove ourselves to you again in the future. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“No agent has gotten back to me , I have emailed them for an refund and until now nothing has been done. Don’t know if this is a bogus company. No one answers the phone also”

Helpful Report

Posted 6 years ago

Hi Sneha, I sincerely apologize for your negative experience. We strive to make sure very VisaHQ client is fully satisfied. Please reach out to one of our agents at 1-800-345-6541 in order to receive assistance with your order. Safe travels! Rebekah at VisaHQ

Posted 6 years ago

“very bad experience , 5 business days became 40 days partial refund , deducted more than 70 AED for nothing , no service , i just wasted 1 hour filling the application online, and finally paying money for no service. non-professional call operator”

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Posted 6 years ago

Hi Abdulrahman, We are truly sorry your experience at VisaHQ was not a good one. We would like to do everything we can to correct it as soon as possible. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

“website is very slow and cumbersome. Why uploading of passport docs and 2?? further photos?”

Helpful Report

Posted 6 years ago

Hello! We're so sorry you had a poor experience with our website. We strive to make it as efficient as possible. Depending upon the type of visa you applied for, you may have needed to supply additional documents, as per your destination country's regulations. If you have specific questions relating to your application, call 1-800-345-6541. One of our visa agents will be happy to help you! Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“I had the most horrible experience from this company. They charged me for nothing. I was not delivered what I was promised. I paid and whatever 'guidance' I was provided actually messed up my chance to visit my family for a year at least. They are neither accepting their flaws nor providing a refund. I'd strongly suggest against using their service if you want to have a trip anywhere.”

Helpful Report

Posted 6 years ago

Hello, Your review is very concerning to us. I would like to personally look into the situation on your behalf. I need more information from you in order to understand what caused the issues you experienced. Can you please reach out to me (stan@visahq.com) indicating: 1- the VisaHQ location/office where you applied for a visa 2- the name of the visa specialist you were in contact with 3- the date when you applied 4- your nationality 5- the visa you applied for In the meantime, please accept our apologies, Stan for VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,893 reviews