VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,808 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,808 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was completely nonexistent! I tried to call the office located in Richmond Hill during their hours of operation. I did this several different times and after 22-30 minutes of "please remain on the line, we are currently assisting other clients" the call went to their voicemail system. I left a message on their voicemail asking to be called back. My call still hasn't been returned. I also tried to contact them through their online chat option (which supposedly responds within 30 minutes.) Well, that was on Monday and Tuesday this week. Now it is Friday and my messages are still "unread". What a horrible experience! I knew it sounded too good to be true!”

Helpful Report

Posted 5 years ago

Hi Nick, Thanks for reviewing VisaHQ. I would like to personally apologize for the negative customer service experience you have had with our team. We strive to exceed expectations at every turn and this does not meet our high standards. Rest assured that reviews like yours help us improve client relations worldwide. In the meantime, please reach out to 1-800-345-6541 or info@visahq.com to connect with an agent directly. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“excellent service-support staff answered all my questions and the process was seamless. I will use the service again! I communicated by chat, phone and email. All were excellent”

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Posted 5 years ago

Hi Melissa, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services across all channels and we hope to work with you again when you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Everything went very smoothly in getting my China visa. I did the application online, collected the documents using the checklist they provided, and from getting all docs to them on one Friday about noon, they had the docs delivered to the Chinese consulate that afternoon, and I had my visa delivered by Fedex the next Friday. Excellent service!”

Helpful Report

Posted 5 years ago

Hi Philip, Thanks for reviewing VisaHQ. We're glad you had an excellent experience using our online system to obtain your Chinese visa. We sincerely hope you'll return next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The process was clear. Also the estimated timeline was 100% accurate.”

Helpful Report

Posted 5 years ago

Hi Bhavesh, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Very pleased that we chose your service. Our travel pros recommended CIBT but after spending a lot of time with their proposal we decided to research other visa companies and VisaHQ came up being the best. We also like the fact that the cost was $99.00 for the four day service compared to $169.00 from the competitor. The form was easy to fill out and the frequent email communication letting us know how it was progressing has been a huge plus. Thanks for all.”

Helpful Report

Posted 5 years ago

Hi Barbara, Thanks for sharing your review of VisaHQ. We're glad you chose our services and that you have had an excellent experience! We sincerely hope to work with you again next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Griselle was swift in spotting documents I omitted and listening to feedback from the VFS office for future clients; information that is not available on the website for example, letters from employers on contracts and that I am going on holiday should be no less than 30 days old. Job well done, thank you!”

Helpful Report

Posted 5 years ago

Hi Audrey, Thanks for reviewing VisaHQ.. We're glad you had a great experience working with Griselle and we hope you'll return next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Everything was great, except that at first, right after I placed my order, I could not get timely feedback when trying to fill out the application form. Even though your website says someone is available 24/7 I did not find that to be accurate. But I was very pleased with the process once I got my application mailed off.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for any issues you initially had contacting our team. We strive to exceed our clients' expectations in regard to communication and I am sorry that didn't happen in your case. Rest assured that feedback like yours helps us improve our services worldwide. I am, however, glad to hear that you had a good experience overall and I sincerely hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They are fast and are very helpful. They understood me.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Helpful Chat feature. Also, availability to talk to a real person initially was reason I chose VisaHQ.”

Helpful Report

Posted 5 years ago

Hi John, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services, including our live chat option, and we sincerely hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I appreciated the personal email from Kenyatta Bryant so much. She needed another bit of information and I thought for sure that my application would fall into the ‘black hole’. She followed up and followed through and I was so impressed with her personal customer service! Looking forward to getting the visa and passport in time for my trip to China! Thank you!”

Helpful Report

Posted 5 years ago

Hi Deborah, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with Kenyatta and we sincerely hope our team can serve you again next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Excellent service - Laura is exceptionally helpful”

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Posted 5 years ago

Hi Philip, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Laura and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Everything came on time as promised Communication was good for my initial questions Also emails were responded to and proactively sent as the order was in progress, to keep me updated. Will use again. Reliable.”

Helpful Report

Posted 5 years ago

Hi Monica, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose to work with our team again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“i went to the office in 5th ave . NYC .LOVE THE SERVICE”

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Posted 5 years ago

Hi Carlos, Thanks for reviewing VisaHQ. We're so glad to hear you had a great experience with our NYC team and we hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Great service from great people in the exact time they estimated. Great in communication. Will definitely recommend for everyone I know. Keep up the good work guys 😃”

Helpful Report

Posted 5 years ago

Hi Mohamed, Thanks for reviewing VisaHQ. We're glad you had a great experience obtaining your visa through our services and we look forward to working with you (and your family and friends!) in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Pretty good and fast service. Would have been rate Very Good if making just a few corrections had taken less than 36 hours. No delivery as I picked it up myself at the downtown office”

Helpful Report

Posted 5 years ago

Hi Jacquelin, Thanks for reviewing VisaHQ. Although I am glad to hear you had a good experience with our services overall, I would like to personally apologize for any delays you experienced. Our staff carefully re-checks any applications that require corrections, which can ultimately save our clients from having to cancel their trips. I am sorry this process took longer than expected in your case. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Louise Liu has been great!”

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Posted 5 years ago

Hi Martijn, Thanks for reviewing VisaHQ. We're glad to hear you've had a great experience working with Louise and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Arpit was very helpful with the process. He did a really good job of handling the processes, fixing the interview, etc.”

Helpful Report

Posted 5 years ago

Hi Sadique, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Arpit and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I had a very positive experience. VisaHQ was very professional and reliable, I especially liked their regular update on the application process”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and updates! We hope you'll choose to work with us again next time you need travel documents. Safe travels, Rebekah @ VIsaHQ

Posted 5 years ago

“Getting my visa was quick, thank you.”

Helpful Report

Posted 5 years ago

Hi Margarita, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VIsaHQ

Posted 5 years ago

“Excellent worry free service”

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Posted 5 years ago

Hi Ramamohan, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,808 reviews