VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,893 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haidee was most helpful, systematically and efficiently dealing with my questions. Thank you so much.”

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Posted 2 years ago

“Great service from the VisaHQ team. Thanks to Myrra for all her help with my visa process. She got Everything done within a week and successfully executed what I paid for. Definitely recommend VISAHQ to anyone needing assitance for visa's etc, and I'll be sure using this services again for future endeavors. Thanks again Myrra you've been great.”

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Posted 2 years ago

“Das Personal in der Berlin-Filiale spricht kein Deutsch! Alle sind im Homeoffice und durch schreiende Kinder im Hintergrund war die telefonische Kommunikation nicht möglich. Auch die Chat-Kommunikation fehlgeschlagen, da meine Fragen nicht beantwortet wurden. Für ein Visum für Australien habe ich eine sehr lange Liste der angeblich benötigten Dokumente bekommen, da ich als eine Deutsche (wurde von mir eingegeben) auf eine falsche Firmen-Seite geleitet wurde. Ich habe sehr vile Zeit gebraucht um diese Dokumente zu besorgen. Meine telefonischen/ Chat Nachfragen zum Problem wurden nicht beantwortet. Es wurde aber SOFORT! nach einer Überweisung von 163,64 Euro verlangt. Binnen 48 Stunden nach der Antragstellung habe ich, leider ohne jegliche Unterstützung des Personals VisaHQ, festgestellt, dass ich die Formulare/ Dokumente und die Dienste der VisaHQ für mein Visum nicht brauche. Nichtsdestotrotz wurden mir bei der Rückerstattung meiner Kosten die 25 $ nicht zurücküberwiesen worden. Angeblich für die Dienstleistungen. Für welche? Ich hatte keine qualifizierte Unterstützung durch das Personal erhalten. Genau umgekehrt: ich musste das Personal über die Organisation meines Visums informieren. Unglaublich! Das ist für mich keine Professionalität. Ich bin mehr als enttäuscht und werde VisaHQ keinem empfehlen. Viel Geld für Nichts.”

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Posted 2 years ago

“My wife works in the travel industry & received a free trip to Egypt. I'm a permanent resident of the US with a Lebanese passport living in Boston. I require pre-authorization to Egypt which takes a minimum of 8 weeks. If I am approved, then the visa will be issues. I called VisaHQ and was assured this is definitely something they can assist with. I sent my documents and received an email once they were received. From 4/3-4/13, there was nothing but issues. I called to check on the status as noted above, I need pre-approval. The agents were not familiar with this and I was told multiple times that I sent my documents too far in advance for August travel. I kept having to hang up and call back. Finally, I was told on 4/7 "not to worry" my documents were sent. However, I was never updated via email or through their website. I called back countless times to be placed on hold for an upwards of 15 minutes, I experienced call avoidance where I was saying "hello" and nobody was responding. On 4/11, I was told that my documents were not in fact sent yet. The call disconnected. I received an email shortly there after with a new application. Apparently they sent me the wrong form, they jurisdiction. At this point, I wanted to cancel and have my documents sent back to me. I was told that I would be charged $24.00 because a "specialist" reviewed my documents. After about a 20 minute hold, I was told I would get a full refund, less the cost of the shipping. I was given a tracking number that did not work. I called back again, today, 4/13. I was hung up on. I called again, got the same agent. I was placed on hold and told that I would get my passport on Monday. I requested the tracking number. Placed on hold again. She said she would email me. I requested the email be sent before I hang up. Another hold. I finally got the email. The passport is coming today and it requires a signature. Great to get it back overnight, however, planning is required as it does need a signature and I already rearranged my schedule to home for Monday. I never received a response from the "visa specialist" and I find the call avoidance appalling; the agents know exactly what they're doing when they're taking the customer off hold then muting the call so the customer hangs up because they think they have a poor connection. I work in a call center and that is unacceptable.”

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Posted 2 years ago

“No issues at all very helpful .”

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Posted 2 years ago

“Chat function worked well. Replies were timely and accurate.”

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Posted 2 years ago

“Haidee did an excellent job in helping us get the right documentation to get our Visas from Kenya which was very demanding in what they wanted. Thank you.”

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Posted 2 years ago

“It was easy to apply and receive the visa. The only unclarity was about when the visa would be ready. But, I did receive it in the period suggested.”

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Posted 2 years ago

“It is verry good”

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Posted 2 years ago

“I had a great experience with the company. My family process, moved very fast and everything worked great. We got impressed with the efficiency of the service. If I could, I would certainly give more stars🌟🌟🌟🌟🌟 SUPER RECOMMEND!!!!”

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Posted 2 years ago

“I never got my visa, still wait for it since a few month now. I paid a lot of month, vut no Service. I'm very upset!”

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Posted 2 years ago

“Virgim was very patience and understanding and knowledgeable and helpful! Thanks for helping!”

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Posted 2 years ago

“Great customer service!”

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Posted 2 years ago

“They were helpful”

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Posted 2 years ago

“Excellent!”

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Posted 2 years ago

“I went to VisaHQ to get a visa to China. Because of Covid, my ten year visa there was not accepted. Then when China decided to accept it in a turn-about policy, VisaHQ very kindly offered me my money back. And this was after one of its staff- Angel Pantaleon - had spent much time and efforts to help me through the process. A very professional and customer friendly organization. Judith Miller Ph. D.”

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Posted 2 years ago

“Please be cautious. The information on their website is very misleading. They charged me without rendering the service, (that they indicated in their website) and refused to reimburse my money back. Very bad business indeed. I would not give them a 1 star rating.”

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Posted 2 years ago

“Keep up the good job I recommend VisaHQ”

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Posted 2 years ago

“The entire process was so easy and they provided updates every step of the way. Special shout out to the amazing Haidee who answered all my questions and went above and beyond to make sure the process was seamless. Highly recommended!!”

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Posted 2 years ago

“Keep it up,the good job”

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Posted 2 years ago

VisaHQ is rated 4.4 based on 3,893 reviews