VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,808 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,808 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely impressed with HQ Visa . From the get go to the end they were completely aware and kept you in the loop of the whole process . Amazing work and customer service . Highly recommend !”

Helpful Report

Posted 5 years ago

Hi Howard, Thanks for reviewing VisaHQ. We're glad to hear you had an excellent experience throughout the application process and we hope to work with you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Two major mistakes. 1. You forgot to include St Petersburg in my itinerary. Had to send it back. Stayed on the phone and web site for more than 3 hours. I sent emails, tried to chat for more than 2 hours, no response, and left phone messages. No one communicated with me until I phoned Peter's tel number in Ottawa. Mistake number 2, I phoned to find out when I can expect my visa as it was getting very late. I was told May 26th. My flight was May 17!!!!! No one noticed or cross referenced the problem. Lucky I phoned.”

Helpful Report

Posted 5 years ago

Hi Julie, Thanks for sharing your feedback regarding VisaHQ. While I'm glad to hear Peter was ultimately able to assist you, I would like to sincerely apologize for the problems you experienced with your application. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. Reviews like yours help us improve our services and better train our staff worldwide. Again, my sincere apologies and I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Things went great, and exactly as promised.”

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Posted 5 years ago

Hi James, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“VisaHQ is very reliable because It keeps us informed about every step they are taking so I felt safe.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you have had an excellent experience with our application process thus far and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Was very easy compared to driving into Georgetown. Was very helpful!”

Helpful Report

Posted 5 years ago

Hi Mary, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return next time you require travel documents! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very poor service No response for mails or calls It took more than one month for them to reply to my application”

Helpful Report

Posted 5 years ago

Hi Parameshwara, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had working with our team in Singapore and want to assure you this is far from our usual standards. Reviews like yours help us improve our services around the world and we appreciate you bringing the communication problems you had to our attention. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Always responsive and helpful.”

Helpful Report

Posted 5 years ago

Hi James, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

Hi James, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I’m happy”

Helpful Report

Posted 5 years ago

Hi Elyne, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The officers are very slow response. I even called by myself to VisaHQ Jakarta for completion my Visa. After my Visa arrived Singapore. I wrote to ones of oficer Renuka. She never replied my email. Delivery my Visa to my home took 3 days (compring delivery Jakarta - Singapore only 3 days)”

Helpful Report

Posted 5 years ago

Hi Gangsar, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had working with Renuka and the rest of the team and want to assure you this is far from our usual standards. Reviews like yours help us improve our services around the world and we appreciate you bringing the communication problems you had to our attention. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Excellent communication between VisaHQ staff and myself during the process. Kenyatta was extremely helpful, and gave me frequent updates. I was very pleased with the experience. I have recommended VisaHQ to others in the past.”

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Posted 5 years ago

Hi Alexander, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Kenyatta and we hope to work with you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Great experience. Good information about how things were moving along during the process. Would definitely use again.”

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Posted 5 years ago

Hi William, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“VisaHQ personnel were courteous and efficient. The website is solid. But it appears that I was charged $15 unnecessarily for a passport-sized photo for a China tourist (L) visa. (There's no photograph on the visa itself.)”

Helpful Report

Posted 5 years ago

Hi Mark, Thanks for reviewing VisaHQ. While I'm glad to hear you had a positive experience with our services overall, I would like to personally apologize for any issues with the fees you were charged. Please reach out to the visa agent who assisted you or to our U.S.-based customer support team at 1-800-345-6541 to discuss your situation. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Visahq provided excellent service.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Timely service, responsive to inquiries. Fee structure could be clearer on website. Did not learn about substantial increase in VisaHQ fee for non-business and double entry visa until after submitted.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your review of VisaHQ. I'm glad to hear you had a positive experience with our services overall, but I would like to apologize for any issues you had with the fees you were charged. Feedback like yours helps us improve our user experience worldwide and I hope you'll give VisaHQ a chance again next time you travel. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Excellent communication throughout the process. Questions quickly answered. No stress on my part. Visa delivered ahead of schedule”

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Posted 5 years ago

Hi Seamus, Thanks for reviewing VisaHQ. We're glad to hear you had an excellent experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“VisaHQ brought the embassy to me.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very satisfied with the overall level of service. Excellent agent, who kept me informed at each step. Very prompt and responsive. The service fees are on the steep side but totally worth it!!!”

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Posted 5 years ago

“The VisaHQ website was easy to use, they kept me up to date on the status of my visa via email. This was a quick, easy way to process my visa for my business travel.”

Helpful Report

Posted 5 years ago

Hi Tracey, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Agent was good but the process isn't clear. The online status says my visa is complete but I don't have an email or link to it and waiting for chat.”

Helpful Report

Posted 5 years ago

Hi Steve, Thanks for sharing your feedback regarding VisaHQ. I'm glad to hear you had a great experience with your agent, but I'm sorry you're dealing with some confusion at this time. We strive to make the visa application process seamless for all of our clients; please reach out to our U.S.-based customer care team at 1-800-345-6541 or to your agent directly for information about the status of your order. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Excellent advice, clear directions, quick responding representatives.”

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Posted 5 years ago

Hi Bruno, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our team and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,808 reviews