VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,804 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

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“Great service and fast response. Excellent!!”

Helpful Report

Posted 4 years ago

Hi Jennifer, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Quick and efficient service”

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Posted 4 years ago

Hi Caroline, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“- not provided info regarding the timeframe for visa process - no info regarding the wrong picture (I had to do the new one on a day of my appointment) - no info regarding changes in fees policy (from 02.02.20 - exactly the day of my appointment; I’ve wasted almost two hours during my working time due to lack of communication to me) - no info regarding the payment in the visa center - no follow ups From the good point is only: - an appointment been booked for me So I really do not understand what did I pay for. In that case of really bad experience I would like to get a refund. As the only service I got, was a booking of appointment. Which I guess I could do by myself.”

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Posted 4 years ago

Hi Valeriya, Thanks for reaching out to VisaHQ. I would like to personally apologize for the negative experience you had with your recent order. We make every effort to exceed our clients' expectations and that clearly didn't happen in your case. I have spoken to Mahmoud regarding your situation and have learned that Julie did mistakenly tell you the incorrect fee, as she was unaware of the new policy at the time. My sincere apologies for this issue. For additional assistance, please contact Mahmoud directly at mahmoud.gaber@visahq.ae. Again, I am sorry for the problems you've encountered and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Victoria was very helpful and we got our visas in time. Thanks!”

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Posted 4 years ago

Hi Esta, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“In the end, it got the job done, but I needed to intervene at two critical junctures where I did not expect. This could have been problematic if I had overlooked things. 1) the Electronic form I initially filled did not properly translate into the target country visa form (I was identified as female and my maiden name my last name, etc.), which I needed to correct with a pdf editor. 2) I was asked for an itinerary to my destination, even though I had accepted to pay 25$ to have one generated for me. Upon my replying I had paid, I was nonetheless asked for the details that were already in my application. Had I been out of reach or without access to emails, this would have cost the application another day of delay. For the amount of money I paid VISA HQ in fees (more than 300$, excluding visa fee and shipping costs), I was expecting a complete hassle-free experience. I'll likely give them another chance, perhaps with a simpler visa application.”

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Posted 4 years ago

Hi Jean Benoit, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had during your recent application. We are always improving our algorithm's intelligence and reviews like yours help us know which issues we need to target. Again, my sincerest apologies and our team looks forward to serving you again in the future. For direct assistance with your next visa, don't hesitate to reach out to peter@visahq.ca. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Hi I would like to apply for visit visa so how to apply this process can you give me some information please!”

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Posted 4 years ago

Hi Niraj, Thanks for reaching out to VisaHQ. For assistance with your upcoming trip, please contact an agent directly at info@visahq.com or call 1-800-345-6541. We look forward to working with you! Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Great service”

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Posted 4 years ago

Hi Krishna, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very easy and convinient”

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Posted 4 years ago

Hi Bushra, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very seamless and effortless experience”

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Posted 4 years ago

Hi Abhishek, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose our services again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Good service”

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Posted 4 years ago

Hi Thejaswi, Thanks for taking the time to review VisaHQ. While I'm glad you had a good experience overall, I'm sorry you weren't 100% satisfied, as per your 3 star rating. To further discuss your situation, please reach out to Ramesh at ramesh.krishnan@visahq.in. We hope your problem will be resolved and you will choose to alter your rating to 5 stars and use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I need visa visa”

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Posted 4 years ago

“All of our information was submitted one time, reviewed and then sent to the consulate in Houston. We were informed by email of each step in the process by VisaHQ. Upon approval (7 days) we were notified that our China visas were being shipped with a FedEx shipping number and received them 2 days later. I had previously called VisaHq’s office in Houston and they gave me exact instructions on how to fill out the forms and everything went off without a hitch. Thank you; we will be using your services again.”

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Posted 4 years ago

Hi John, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and that our Houston team was able to assist you. We wish you a wonderful trip to China and hope you'll choose us again next time you need travel documents! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Extremely poor communication. I e-mailed someone about a mistake on my printable visa application and heard nothing back from them. I then tried to get this issue resolved through the live chat feature - apparently I was to receive a corrected, printable application "soon." I am still waiting, am being ignored through the live chat, and sat waiting on the phone for half an hour only to be punted to voicemail. Thanks for nothing.”

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Posted 4 years ago

Hi Caleb, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you've been having with your order. We strive to make the visa application process seamless for our clients and that clearly hasn't happened in your case. For assistance, please reach out to our U.S. Operations Manager, Tatiana, at tatiana.temidayo@visahq.com. Alternately, contact our Washington D.C. headquarters directly at (202) 558-2216. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I was at VisaHQ dublin and it was sure a Great service, Very Helpful and very quick they will sort out everything for you, just make sure to have all the requirements ready, Also very nice people, and they can be trusted they respond very quick and I didn't have any problems. I will definitely recommend it. Overall it was a great experience. Thanks a lot for helping.”

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Posted 4 years ago

Hi Lei, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our Dublin team and we hope to serve you again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Each time when my application went up I've gotten a notification. It is very important to know what is going on with you request. I like my experience with VisaHQ.”

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Posted 4 years ago

Hi Svetlana, Thanks for reviewing VisaHQ. We're glad you've had a great experience with our services so far and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Easily followed process of submission. Easily managed internet interface.”

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Posted 4 years ago

Hi Richard, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“It was very easy to access your site. It was quick to fill out the forms. Appreciate your confirmation sheet. Thanks for your service. Denyse Mercier reference # 81639380”

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Posted 4 years ago

Hi Denyse, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“very nice and very helpful people,always responded quickly to my questions!!!! great job👍👍👍👍👏”

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Posted 4 years ago

Hi Kathy, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I have never been able to have the same answer with two different person. So I will leave not knowing... It would have cost me only 25$ us to obtain my visa but it did cost me 125$ can for a very poor service, tell me why we should do business with you??? My only reason is that I didn’t know I could do other way”

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Posted 4 years ago

Hi Marie, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you are not 100% satisfied with the level of service you've received. We strive to exceed our clients' expectations and that clearly hasn't happened here. I've spoken to Peter regarding your situation and it seems that he has had several conversations with you trying to clarify how Indian e-visas work. We know the process can be confusing! If you still have questions at this time, don't hesitate to reach out to him at peter@visahq.ca or 613-777-0410. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“It's well worth using this company. Our Indian e-visa application was processed efficiently and we received it back astonishingly quickly. The staff are also very friendly and helpful. I would definitely use Visa HQ again for any visa applications”

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Posted 4 years ago

Hi Raj, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we wish you a wonderful trip to India! Our London team looks forward to working with you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

VisaHQ is rated 4.4 based on 3,804 reviews