VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,804 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

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VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed by the services of VisaHQ. I applied for a visa to the U.S. some guy named Faizal was alloted to me for processing VISA. Visa already arrived at the office but Faizal told us that it didn't come. When we went to the office to enquire, we came to know that the visa arrived 2 days back only. Because of his negligence we missed our flight. Never apply for visa using VisaHQ in an emergency. They will take you for granted and in return, you will end up missing your flight.”

Helpful Report

Posted 4 years ago

Hi Subhanshu, Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've experienced with your recent order. I've reached out to Mohammed Faizel regarding the situation and learned some additional information. Upon visa approval, a VisaHQ staff member went to collect the document. The USA -OFC Center stated that the passport was still at the consulate. Our team has personally contacted the support center and visited the U.S. consulate in Chennai. The consulate seems to have listed the old passport number in the tracking details, so no tracking information is available. Although our staff went 5 times to pick-up the passport, they were consistently told the document was still at the consulate. If you have further questions regarding the situation, don't hesitate to contact Mohammed at mohammed.faizal@visahq.in. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I am extremely disappointed by the services of VisaHQ. I applied for a visa to the U.S. some guy named Faizal was alloted to me for processing VISA. Visa already arrived at the office but Faizal told us that it didn't come. When we went to the office to enquire, we came to know that the visa arrived 2 days back only. Because of his negligence, we missed our flight. Never apply for a visa using VisaHQ in an emergency. They will take you for granted and in return, you will end up missing your flight.”

Helpful Report

Posted 4 years ago

“Found VisaHQ very quick and receptive in solving for my visa situation for Hong Kong and Taiwan”

Helpful Report

Posted 4 years ago

Hi Swati, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you choose us again next time you travel internationally! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I was really impressed with how quickly they reviewed my request, were clear on what information was needed, and reminded me until I submitted the info”

Helpful Report

Posted 4 years ago

Hi Jessica, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I got my visa quickly and easily through VisaHQ. The people who help by chat are also very kind and appreciate I highly recommend VisaHQ”

Helpful Report

Posted 4 years ago

Hi Jung Ja, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to help you continue to see the world! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very easy to use. Pricier than another visa service company, but Carlos was very hands-on with assisting me. I appreciated that.”

Helpful Report

Posted 4 years ago

Hi Nancy, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Carlos and we hope you choose our services again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Love the service and communication- it far beyond my expectations. Keep up the great work!”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we sincerely hope you choose us again next time you travel internationally! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Team was very helpful throughout the process, helped reviewing all the documents, explained all the steps and acted in timely manner.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Unfortunately getting our visas was a protracted process which became very stressful. Eventually, the team members were helpful to completion. The cost is ridiculously high especially when on the Visa itself it says the cost is $25 - you charge the best part of $150. It seems that all visa agencies are in the rip-off business.”

Helpful Report

Posted 4 years ago

Hi David, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you were not 100% satisfied with the level of service you received. We strive to exceed our clients' expectations. We work hard to make sure our pricing is clear and transparent. I am sorry if you were at all surprised by your final cost. With further questions, please don't hesitate to contact Olga at olga@visahq.com. We are here to help you reach a satisfactory resolution! Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“Very helpful on my questions.”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for reviewing VisaHQ. We're glad our team was able to assist you with your recent order and we hope you choose our services again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Excellent service. Best way to communicate is the chat function...they don't really answer calls in NYC. When I dropped off my paperwork, the office staff was efficient and very helpful answering all my questions. They delivered my visa with 3 days as promised. Highly recommend them.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our NYC location and we hope you choose us again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very efficient and timely response to my on-line visa application and also when dealing with the Visa HQ agent whilst at the Visa Centre in London.”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our London team and we hope to serve you again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Griselle was very helpful in securing my expedited Nigerian visa. I had a very tight window of time, and they had my passport Monday, and it was returned to me, visa in hand, by Friday of the same week. When I had tried getting my Nigerian visa with other companies in the past, there were always big problems, so I am thankful and highly recommend Visa HQ!”

Helpful Report

Posted 4 years ago

Hi David, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Griselle and we hope you have a wonderful trip to Nigeria. We look forward to serving you again next time you require travel documents! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Quick & efficient service.”

Helpful Report

Posted 4 years ago

“Excellent service from Lovia. Kept me aware of the status of my Visa application. Thanks, Andrew”

Helpful Report

Posted 4 years ago

Hi Andrew, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Lovia and we hope you choose our services again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I was so happy with the service. My travel was right before a Chinese holiday. I still got the fast help I needed. Thank you”

Helpful Report

Posted 4 years ago

Hi Dona, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I had to subscribe and pay $52.00 before knowing that your company doesn’t provide service for tourist visas to Algeria..”

Helpful Report

Posted 4 years ago

Hi Michèle, Thanks for sharing your feedback regarding VisaHQ. I would like to personally for the fact that you are not 100% satisfied with the level of service you received. I have spoken to Peter, our Canadian operations manager, regarding your order and he processed your refund this morning. With further questions, please reach out to him at peter@visahq.ca. We would appreciate if you would update your review to have 5 stars if your issue was resolved to your satisfaction. Again, my sincere apologies. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“It was really good chance to contact you for applying for my VISA But only one points no one highlight this point to me that you are doing the process through your account but for me i prefer to be done through mine so i can get some control over my application. But overall service was very good”

Helpful Report

Posted 4 years ago

Hi Ahmed, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services overall and we hope to work with you again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very quick service and they take care of everything once you submit your documents.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“It was good staff very helpful and communication was great”

Helpful Report

() - Posted 4 years ago

Hi Peter, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

VisaHQ is rated 4.4 based on 3,804 reviews