VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,891 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,891 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really happy, customer service was not satisfactory, demoralising people from the beginning, not giving any hopes. Unprofessional attitude towards the customer. I think u need somebody who has good knowledge about this job. I was Preety confident but didn’t got result in favour. Try next time. Thanks”

Helpful Report

Posted 5 years ago

Hi Gurvinder, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the issues you had with our customer service team; we take pride in exceeding our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve our services worldwide. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Got the visa 3 days before travel although it was applied more than a month before. Had to chase embassy in UK and local area myself for three times as I was concerned. Contacted VisaHq three times but they are not concerned and kept saying we are chasing it. The receptionist was not patient enough to answer the calls. I will never use them again.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced throughout your application. This is not the standard of service to which we hold ourselves and I am sincerely sorry for the customer care issues you found yourself dealing with. In regard to the processing time, unfortunately, our team has no control once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for additional requests that must then be fulfilled by the applicant. Again, my apologies and I hope you'll consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Total dissatisfaction. Visas for Faroes, Iceland and R of Ireland not supplied. You stated could not obtain for Faroes but not correct. Appointment at VFS made 2 weeks before journey when takes 3 weeks to obtain visas. None of visas arrived in time. My wife Yanning WEI could not travel as a result. HOLIDAY.RUINED. I am sending letter requesting refund of fees paid. Howard J PATCH”

Helpful Report

Posted 5 years ago

Hi Howard, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you require further assistance at this time, please don't hesitate to reach out to an agent at info@visahq.com or to our London office directly at +44 20 7148 6117. Again, my sincere apologies and I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The user interface really stinks. It's not clear where to start and overall has a poor experience”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you had a poor experience with our UI. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that we take feedback like yours seriously and will consider your review as we make changes to our website in the near future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Customer service was completely nonexistent! I tried to call the office located in Richmond Hill during their hours of operation. I did this several different times and after 22-30 minutes of "please remain on the line, we are currently assisting other clients" the call went to their voicemail system. I left a message on their voicemail asking to be called back. My call still hasn't been returned. I also tried to contact them through their online chat option (which supposedly responds within 30 minutes.) Well, that was on Monday and Tuesday this week. Now it is Friday and my messages are still "unread". What a horrible experience! I knew it sounded too good to be true!”

Helpful Report

Posted 5 years ago

Hi Nick, Thanks for reviewing VisaHQ. I would like to personally apologize for the negative customer service experience you have had with our team. We strive to exceed expectations at every turn and this does not meet our high standards. Rest assured that reviews like yours help us improve client relations worldwide. In the meantime, please reach out to 1-800-345-6541 or info@visahq.com to connect with an agent directly. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Julie was not on top of anything - she kept making mistakes like getting my dates wrong, not checking details and requesting things twice that I've already submitted, booking the wrong visa centre... almost every email from her started with "my bad", which is extremely unprofessional. I ended up doing everything myself.”

Helpful Report

Posted 5 years ago

Hi Christine, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced while working with Julie. This is far from the standard of service to which we hold ourselves and I assure you it won't happen again. Reviews like yours help us improve our client relations worldwide and I would like to thank you for bringing your experience to our attention. I sincerely hope you will reconsider using VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Poor response. So many times I tried to call there office number, always call disconnected while following the instructions. Secondly, they are not replying on the online portal. Veery Disappointed”

Helpful Report

Posted 5 years ago

Hi Waqas, Thank you for reaching out to VisaHQ. I would like to personally apologize for the problems you've experienced while trying to reach a member of our team. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Please reach out to an agent directly at info@visahq.com for assistance at this time. Again, my sincere apologies. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“bad service”

Helpful Report

Posted 5 years ago

Hello! Thanks for rating VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and I am sincerely sorry that didn't happen in your case. If you would like to further discuss your situation, don't hesitate to reach out to an agent directly at info@visahq.com. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“ناس مش محترمين نهائي معندهمش خبرة في اي حاجه نهائي الموضوع ببساطه كلمت خدمة العملاء لقيتهم ردوا في ساعتها وكلموني باحترام قولتله عايز اعرف ايه خدماتكم قالي احنا بنجهز ورقك كااامل و بنراجع وبنفضل معاك خطوة بخطوة قالي اول خطوة هناخد ميعاد قولتله ماشي سيبني يومين وهأكد عليك بس ابدأ اجهز ورقي ولا لا علشان مش عاوز اتزنق قالي لا بناخد ميعاد الاول وماتخفش عندنا وقت كتييير بعد يومين قولتله يلا بينا ناخد ميعاد سيبته 3 ايام ولسه مكلمنيش روحت مكلمه قالي لسه مردوش بعدها بيوم قولت اكيد هو مابيفهمش لانه واضح من الاول انه مش بيفهم اصلا روحت بعت ايميل طلب مقابلة للسفارة قومت غسلت وشي ورجعت لقيتهم بعتولي ميعاد مقابلة بعد 9 ايام كلمته وبعتله الايميل وقولتله انا اخدت الميعاد اومال انت كنت بتعمل ايه الفترة دي قالي ميعادك بعد 4 ايام قولتله انا معملتش الورق وانت قولتلي مبدأش في الورق دلوقتي 770قالي يلا بس روح اعملي ايداع بنكي ب وكلمني بأسلوب زبالة روحت عملت الايداع وكلمته قالي بكرة يكون عندك الورق عدي يومين وزنقني و معترفش بغلطه واخر يوم بعتلي الورقة اللي هي الابليكيشن اللي انا اعرف املاها بصوبع رجلي وقولت اهو هما نصابين وخلاص ومساعدنيش في اي حاجه بس المهم اني اخد الفيزا السياحية بتاعتي طبعت الورقة وطلعت علي السفارة ودخلت الورق لقيتهم بيقولولي ايه البزنس اللي انت طالع علشانه قولتلهم انا سياحه قالولي اهو الابليكيشن مكتوب فيه انك طالع بيزنس واترفضت المقابلة علشان انا ورقي غلط كله بسبب ناس ملهاش اي 30 لازمة نصابين وخلال ايام هيجلهم محضر من القسم لاني رفعت قضية وهيروحوا كلهم في ستين داهيه والمكالمات متسجلة و الاثباتات معايا انهم نصابين برجاء عدم التعامل مع الناس دي”

Helpful Report

Posted 5 years ago

“Poor follow up and consult. They easily make from a simple case into a complicated one which refused. I do not recommend to any one to waist their money and time with them.”

Helpful Report

Posted 5 years ago

Hi Roya, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the fact that you weren't 100% satisfied with the service you received. We strive to exceed our clients' expectations and never want anyone to feel they are wasting their time by working with us. If there is anything we can do to assist you at this time, don't hesitate to contact an agent at info@visahq.com or at our Sydney office (+61 2 7200 0815). Again, my sincere apologies on behalf of the team. I hope you'll reconsider using VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“really unhelpful i did everything myself , waste of money”

Helpful Report

Posted 5 years ago

Hello! Thanks for taking the time to leave your feedback about VisaHQ. I would like to personally apologize for the fact that you weren't 100% satisfied with the service you received. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I placed an order for a UK visa and then had to cancel it a couple of days later due to change in travel plans. VisaHQ charged me 30% of their service charge or ~Rs. 3000 as cancellation fee - just for sending me an email with the list of documents to be submitted with the visa application. I consider this exorbitant since this information is readily available on the UK government website. I am never using VisaHQ again.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the unsatisfactory experience you had with our services. We strive to fully satisfy all of our clients and that clearly didn't happen in your case. If there is anything we can do to assist you with rectifying the situation, don't hesitate to reach out to an agent at info@visahq.com or to one of our Indian offices directly at +91 44 6108 7474 (Chennai/Mumbai) or +91 11 6666 1234 (New Delhi). Again, my sincere apologies on behalf of the team. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Dear all, I am very surprised to read all the good reviews. I cannot believe it at all. I am waiting for any feedback for more than 1 week now on my visa application which I did along with downloading all requested documents and having paid the service in advance. Even the helpdesk chat, I engaged two times, were unsatisfied and with very delayed responses. Fact: until now, no feedback on the process of my visa request. That is not even 1 star worth, but minus 5 stars.”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the problems you've had with your order so far. We take pride in making the visa application experience as simple as possible for our clients and that clearly hasn't happened in your case. Rest assured that reviews like yours help us improve our services worldwide. In regard to your specific issue, please don't hesitate to reach out to an agent directly at info@visahq.com or to our Dubai office at +971 4 375 0400. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“horrible site and even worse customer service. Long wait times, tech glitches even with the chat feature.”

Helpful Report

Posted 5 years ago

Hi Jonathan, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had communicating with our team. We strive to make our customer service experience seamless and that clearly didn't happen in your case. Rest assured that reviews like yours help us make improvements to our website and our chat feature. I hope you'll consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Charged enormously high for hongkong Visa just for applying hongkong pre arrival registration and ultimately it's not successful”

Helpful Report

Posted 5 years ago

Hi Dr. Meghanath, Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. While we apologize that you felt you paid too much for your Hong Kong visa, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Totally unprofessional service. The application form had around 10 mistakes (like date of birth, address, countries visited, monthly spend, etc) When I asked them to be changed, I was told the appointment date will not change, but I was infact given an appointment a week later (this left only 2 days between my visa appointment and my flight). I was also told I will get my form on Sunday, but on chat, the person I was dealing with kept saying Sunday is a holiday and so I will get my form on Monday. Why is there no consistency in what different people in visaHQ say?”

Helpful Report

Posted 5 years ago

Hi Priyanshu, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the various problems you experienced throughout your application. The level of service you received is not up to our standards. Rest assured that reviews like yours help us improve our communication between global offices and better train our staff worldwide. Again, my apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very poor service and no considering for the unique character of each request. Nobody answered to my phone calls even if i left voice mail and no response on the chat either. I paid for nothing (didn't receive any services or visa product) and when i ask for a refund by mail the aswered right away that they can't refund me... I will not renew my experience with Visa Hq and you better check with the embassy of the country you are visiting firts before doint things with Visa Qh.”

Helpful Report

Posted 5 years ago

Hi Dina, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the poor customer service you received when you contacted our team. This is far from our usual standard of service and I am sorry you were not assisted appropriately. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. If there is anything our team can do to help you at this point, don't hesitate to reach out to an agent directly at info@visahq.com or by calling (800) 715-2075. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I was looking to apply for a visa to Bolivia. After a quick google search, Visa HQ came up. I thought this was a site that was set up thru the gov't for visa applications. I paid a $30 "embassy fee", filled out some questions and waited. After I realized this was not thru the gov't I called to request the $30 embassy fee to be refunded. They refused. I feel like I was misled into thinking this was a necessary step in the visa application. I paid $30 for a service that I do not need or want, and have not received any service for it. Won't be back.”

Helpful Report

Posted 5 years ago

Hello, Thanks for your feedback regarding VisaHQ. I would like to sincerely apologize for the negative experience you had with the cost of VisaHQ's services and for any confusion you had about our affiliation with official government agencies. We strive to make very clear that we are not an Embassy or consulate and I am sorry for any miscommunication that may have occurred in your case. We take pride in exceeding our clients' expectations and that clearly didn't happen in your case. Please reach out to a visa agent at 1-800-345-6541 if you have any additional questions at this time. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Two major mistakes. 1. You forgot to include St Petersburg in my itinerary. Had to send it back. Stayed on the phone and web site for more than 3 hours. I sent emails, tried to chat for more than 2 hours, no response, and left phone messages. No one communicated with me until I phoned Peter's tel number in Ottawa. Mistake number 2, I phoned to find out when I can expect my visa as it was getting very late. I was told May 26th. My flight was May 17!!!!! No one noticed or cross referenced the problem. Lucky I phoned.”

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Posted 5 years ago

Hi Julie, Thanks for sharing your feedback regarding VisaHQ. While I'm glad to hear Peter was ultimately able to assist you, I would like to sincerely apologize for the problems you experienced with your application. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. Reviews like yours help us improve our services and better train our staff worldwide. Again, my sincere apologies and I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very poor service No response for mails or calls It took more than one month for them to reply to my application”

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Posted 5 years ago

Hi Parameshwara, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had working with our team in Singapore and want to assure you this is far from our usual standards. Reviews like yours help us improve our services around the world and we appreciate you bringing the communication problems you had to our attention. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,891 reviews