VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,804 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt all the time Positive and Kind in all communications whether phone, text or email. Accurate with information for all my queries every time I've applied for eVisa ...year after year.”

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Posted 4 years ago

Hi Charles, Thanks for reviewing VisaHQ. We're glad you have had consistently excellent experiences with our services and we look forward to continuing to work with you! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Great Service! Loved the checklist so I knew everything I needed was included. We have an adopted daughter from China so I knew just what I needed to send with no issue! Loved the emails I received also. Quick and Easy!!! Thank you!!!”

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Posted 4 years ago

Hi Sue, Thanks for reviewing VisaHQ. We're glad your family had an excellent experience with our services and we hope you return next time you require travel documents! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very simple and straightforward. Helpful staff on chat who reply instantly.”

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Posted 4 years ago

Hi Karamjit, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

Hi Karamjit, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“The staff at VisaHQ are attentive, responsive and proactive about getting you the best service for your needs. I really appreciated how well they communicated with me.”

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Posted 4 years ago

Hi Silvia, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I applied for a visa through VisaHQ expecting for the visa approval process and return of my passport to be faster. Unfortunately, I was totally wrong in my assessment. It is cheaper and faster going directly to the embassy. My travel was due to family emergency and I pleaded with VisaHQ to expedite the process and was willing to pay additional cost for the service to no avail. The embassy approved my visa on the and returned it to VisaHQ on the 20th. My passport was not shipped till the 27th by VisaHQ. I had to reschedule my flight twice. I see no reason for their service. It is neither fast nor professional as you can’t get anyone on the phone. They will only communicate via email and still not very responsive. I regret deeply using their useless service. Stay Away!”

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Posted 4 years ago

Hi Kristofer, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case Our team works hard to secure our clients' visas as promptly as possible and I sincerely apologize that we dropped the ball in regard to your order. Please rest assured that reviews like yours help us improve our services worldwide. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. This is not the standard of service to which we hold ourselves. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“From the time I sent the information and getting my visa was within a couple of days Thank you so much”

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Posted 4 years ago

Hi Cheryl, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very helpful with initial general enquiry and fees to pay. Directed to VisaHQ website with no problems for the forms that I needed to complete for visa. Kept up to date with what was going on. A good experience.”

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Posted 4 years ago

Hi Christopher, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Not sure what benefit VISA HQ adds to the process. Would be quicker applying directly to the embassy. Paying €150 for a service that can't tell me the status of the order, nor communicate accurately when the VISA will be ready is not good. Had to wait 2.5 weeks for VISA, and still not here, so had to send staff member 220km to collect Passports in person as we fly tomorrow.”

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Posted 4 years ago

Hi Eoin, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you were not satisfied with the level of service you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I want to personally assure you we do everything we can to keep our fees low. Our team provides valuable services, such as driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I don't know if this the right place to review VisaHQ India but since I can't find anything else I am going to. I had an option to travel to Delhi to the Tajikistan consulate (wish I did) for my visa but seeing the positive reviews of Visa HQ and advertising they could get my Tajik visa on their website , I decided to trust them and sent them all the required documents along with their fee, I also asked several times that if they feel like they can't do it in time for my dates to let me know! A very irresponsible woman named Navashri told me it would take 5 working day maximum and not to worry. Only to be told today that my visa has been 'rejected' but the email form the consulate said no such thing and told me to go my nearest embassy (which is what I wanted to do in the first place) Long story short they aren't even offering my money back. I don't mind paying 20 times the legal fees to sue them for their arrogance and incompetence for wasting my time and money. Do not recommend to anyone (Visahq India anyway)”

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Posted 4 years ago

Hi Reza, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us better train our staff members, including Navashri, around the world. I have informed our Indian Operations Manager, Ramesh, of your situation. You can reach him directly at ramesh.krishnan@visahq.in. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“Bad service”

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Posted 4 years ago

Hi Erika, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that we take poor reviews like yours seriously and we use them to improve our services across the board. If there is anything we can do to further assist you or rectify your situation, don't hesitate to reach out to tatiana.temidayo@visahq.com. Again, my sincere apologies and I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“They were very helpful although I wish there had been more options beyond a 10 year business visa for China.”

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Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for the lack of Chinese business visa validity options. Unfortunately, our team does not have control over the options offered by governmental and consular officials in each country. We strive to provide our clients with the most possible choices for their visa needs. We hope you will choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for the lack of Chinese business visa validity options. Unfortunately, our team has no control over the visa choices offered by governmental and consular authorities in various countries. We provide our clients with the most options we can. I sincerely hope you will give VisaHQ a chance again in the future. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Top notch service. Very prompt response, even on weekends. Even though, I had minimal problems, I can say that the team seemed to be problem solvers. They were polite, helpful and straight to the point.”

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Posted 4 years ago

Hi Rajagopal, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we sincerely hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Already done! Fabulous service.”

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Posted 4 years ago

Hi Eleanor, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Consultant was very helpful and the visa issuance was very quick.”

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Posted 4 years ago

Hi Marisse, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with your agent and we hope to serve you again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very efficient and cordial customer service”

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Posted 4 years ago

Hi Carlos, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our client relations team and we hope you choose us again next time you travel. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Very prompt and very clear instruction. Also, very well run.”

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Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again next time you travel. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“tytyuguygg”

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Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope you choose us again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Excellent service rapid answers for my questions and quick response to visa Request.”

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Posted 4 years ago

Hi Eric,' Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“This is the first time I used VisaHQ. I am unfamiliar with the visa process. Visa HQ was in contact with me when my applications were submitted or mailed via email. There was always a contact name and phone number if case I needed to talk to someone. I had a question so I called. The person on the other end was very helpful. My experience gave me trust with Visa HQ and I would recommend using the service!”

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Posted 4 years ago

Hello! Thank you for reviewing VisaHQ! We're glad to hear you had an exceptional experience working with our application process from start to finish. We hope you choose our services again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Amazing service . Didn’t have to worry about anything. And absolutely loved the professionalism and the way the executives were ready to clear my Endless doubts.”

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Posted 4 years ago

Hi Amita, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience working with our team and we hope you choose our services again next time you travel internationally. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

VisaHQ is rated 4.4 based on 3,804 reviews