VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 3,804 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Travelling”

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Posted 1 year ago

“I want to express my gratitude for the excellent service provided by VisaHQ, especially Dhebbie Ferrer's assistance in preparing my US visa documents. Dhebbie's professionalism and guidance were instrumental in making the process efficient and hassle-free. Thanks to her expertise, I submitted my application with confidence. I highly recommend VisaHQ's services, and I appreciate Dhebbie's invaluable help.”

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Posted 1 year ago

“The beginning was so hard because of a misreading but everything ended very well. Thanks.”

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Posted 1 year ago

“Smart process”

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Posted 1 year ago

“Great service. Seamless throughout”

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Posted 1 year ago

“Very happy about their services; money is worth paying!”

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Posted 1 year ago

“Very helpful and simplify approach to visa requirements and processing.Great job!!!”

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Posted 1 year ago

“Haidee was very helpful with this process of getting my passport renewed. Very quick process .”

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Posted 1 year ago

“Staff at VisaHQ were very helpful. Very impressed with promptness of receiving evisa. Would definitely recommend VisaHQ to others.”

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Posted 1 year ago

“Haidee with VisaHQ gave Very prompt, accurate and polite service. I received my passport as promised in time for my trip. I would highly recommend VisaHQ.”

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Posted 1 year ago

“My Visa getter, Vita, was great.”

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Posted 1 year ago

“Excellent service from visaHQ. Timely and also excellent communication on the chat room. Guys keep up with the amazing work!”

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Posted 1 year ago

“trustworthy it comes to processing documents. Highly recommended!”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Ms ludy is very helpful and knows her job very well because any questions you asked, she answers and explained it like you don't have to ask anymore. Good job👍”

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Posted 1 year ago

“I contacted VisaHQ to get a business visa to UK to attend a conference and present a research at the request of my employer. I couldn’t use VFS Global with their priority options because I live far away from all their office locations. VisaHQ completely failed my application in every aspect possible. For those who do not know, the UK Embassy requires to fill in an online application form. An applicant does it himself (a visa agency will not do it for you). Then you schedule and attend a biometrics appointment, send a stamped appointment confirmation with your passport and all other printed documents to a visa agency for the review. The application must be submitted to the UK Embassy within 15 days after your biometric appointment. The role of a visa agency is to review it fast and advise you on any supportive documents to increase your chances for getting a visa. Simple job that requires expertise, organization and fast communication. There is no organization or fast communication in VisaHQ ! After their first review they asked me to provide a notarized and certified translation of my birth certificate. I did not have it notarized so it took me about 3 days to prepare and send it to them. After that I did not hear any substantial updates on my case for 10 days. I called and texted them every single day to check on my status. They kept saying: “Your visa specialist says that it’s in progress”. After about 8 days of these responses I finally asked to talk with a manager. They pulled my case. It turned out that they had been waiting for my birth certificate which I had already sent them via email after their first request and they just lost track of it. Moreover, it appeared that the visa specialist who was leading my case had quit several days before that and no one even checked on my case, even with all my calls and texts. As a result they submitted my application on the 15th day (the last day allowed) after my biometrics appointment. That’s how disorganized they are. At that time I already knew that I was at the critical point where I might simply not get my passport in time. But had no choice but to wait. There was still 5 weeks before the date of my departure so I had hope that the UK Embassy will handle it fast. I did not get a visa after all. I had to cancel my application and pull my passport from the Embassy urgently (for additional $100 fee from VisaHQ) because I needed my passport for another upcoming travel. Besides there were only 2 days left before my planned departure to UK so there wasn’t any chance that I could get a visa in time. The last stroke was a VisaHQ agent calling me and telling me that their visa specialist pulled some strings so I may still get my visa. They made me have hope until the last moment. It was very important for me to be at that conference. I’m heartbroken that I could not go. VisaHQ did everything possible to prevent me from getting a visa. Those 10 days that they wasted could really make a difference. This organization does not deserve to be called a visa agency.”

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Posted 1 year ago

“I have good experience using VisaHQ. They are very fast responding. Standby for a 24-hour call center. I applied for my tourist visa to visit Colombo a day before my visit. Actually, this is not a good idea, but they can give the best service then here I am now at Colombo. Specially thank to Mr. Angel Pantaleon for his very qiuck respond and very realiable ...”

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Posted 1 year ago

“It was good and wuick response thank you”

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Posted 1 year ago

“I applied for visa they said 10-11 Bussnes days it more than one month I don’t recommend any body to do business with these guys honestly they waste your time. I’m so disappointed I lost my ticket I booked for the trip. I asked three times for manger they didn’t connect to me”

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Posted 1 year ago

“VisaHQ made the process of getting a visa really easy. They were responsive, provided a team member at the visa office. The passport was returned with the visa safely to me by them. I think they've done an excellent job on their customer service, especially Erika. I highly recommend them for this service.”

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Posted 1 year ago

VisaHQ is rated 4.4 based on 3,804 reviews