“Customer service made so many promises of a refund of which never arrived. Every email they replied to, after me chasing the refund , for faulty contact lenses , made pathetic promises,but no delivery of my refund. I even emailed the CEO Michael Kraftman.3 times . Guess what? no reply! Phone calls were made each time 50mins each promising my refund NOTHING ! I am absolutely disgusted with the appalling way I have been treated. I have used this company for years. Not any more. If I could give zero for customer service I would
I still have not recieved my refund even though they keep saying they have paid
But cannot agree on a date it was supposedly made nor give me any evidence of the bank payment
Nor prove which account it was supposedly paid into.
In the end ( this refund was offered to me on October 4th ).I reluctantly accepted a voucher..I insisted I wanted my refund but basically that or nothing. After three months of fighting I gave in”
“Been with Scrivens for well over 20 years, use to poor service from them, but now they can’t even supply my monthly lens which are paid for.
Ordered yesterday from your company got today, excellent service, should have done this 2 weeks ago and saved myself 20
Emails and silly phone calls.”
“I've been a customer for a few years. They are consistently excellent - great web site, great value for money and really quick delivery. Highly recommend!”
“I have always received fantastic service from Vision Direct. They send me a reminder every 3 months to order my contact lenses and solutions. The price is amazing! Much cheaper than at my previous opticion and they always arrive the next day. I wouldn't dream of going anywhere else. Highly recommended :)”
“Initially disappointed that I couldn't find my preferred lenses, the customer services team explained that they'd been discontinued and were available to recommend an alternative. With decent prices and next day delivery, there's not much more you can ask for.”
“Always found the lenses very decently priced. They have a great range of legitmate brands which I trust and use. I was already very happy at the price, but my solutions also came with lense cases which I didn't expect. Also they have offers on at times and free delivery deals. Great for committed lense users!”
