Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

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Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shop like to rip off it customers I in shop today was looking sun glasses I saw for £19 said to the lady are the £19 she said yes, it £19 on the shelf too, then I then I sent down to go over about lenses the price changed to £89 for them the frame without lenses so I said to your said £19 not £89 so she lie to me said you have to give to me at the price but with not this is breaking trading standards law very bad shocking customer service they they was on shelf 19 and she Said they was too I. will face book this and do YouTube and twitter on the matter and google it let other know how not to get-rip off”

Helpful Report

Posted 2 years ago

“I had to return with my glasses to the Aberdeen store as I couldn’t read with them. Lee, the young man who helped me was extremely kind and helpful.Moyreen Whittaker”

Helpful Report

Posted 2 years ago

“I visited for the first time,the store which is located in Tesco, cables retail park, Prescot. Was greeted by Rebeka and what a lovely, helpful and pleasant young lady she was. I’m not sure what the opticians name was but again, lovely lady with great professionalism. My 2 pairs of glasses will be ready to collect in a few days and I’m sure I won’t be disappointed 😀 Thanks very much to vision express 😇”

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Posted 2 years ago

“Poor after service ,no help with faulty frames,won’t be going to them again”

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Posted 2 years ago

“Horrible. Lenses loose in frame Promised refund and told to post them back Now they have gone back on that.”

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Posted 2 years ago

“Horrible experience!!!!!!!!!! Their customer service is the worst. They only care about money not about your satisfaction. I bought a sunglasses for my daughter and it was big, they didn’t let me change after 5 minutes”

Helpful Report

Posted 2 years ago

“Poor customer care and unwilling to help, even the complaintes departments are rubbish. Lost my daughters and my custom.”

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Posted 2 years ago

“I had an eye test booked but vision express tesco baldock chose to ring me 10 mins before appt to tell me the optician was off sick and no one else available. A wasted journey. I then re booked and chose frames. received a text to tell me they were ready. I looked on website and saw they were open until 7pm. turned up at 6 to find all closed up and no staff despite prominent notice displayed confirming they should be open until 7pm. The most unprofessional shoddy service imaginable who show a complete disregard for customers. Avoid Vision Express Tesco Baldock at all costs Shelagh Disney”

Helpful Report

Posted 2 years ago

“I went to Vision Express in Swiss Cottage because they had a great range of frames. I picked the one I loved and thought, while I'm there will get the lenses fitted to them. I wish I had just bought the frame and shopped around for the lenses. (Not the first time I had the same type of lenses, but unfortunately my usual optical shop had to shut down during the second lockdown). At Vision Express, the bill was twice the price I used to pay at my usual optician's. I was silly enough not to stand up and leave. Later on, I called the shop and asked why the bill was so high. The lady explained that shops have different deals with different companies. The lesson to remember from this is, when you find a great frame, get it, shop around, and see if you can find the same type of lenses for a reasonable price.”

Helpful Report

Posted 2 years ago

“I purchased an extra package of lens outside of my subscription plan and later I realised that they have charged me both in the shop as well as online (for two months subscription payments). I contacted the customer service and they never get back to me to resolve the issue nor to offer a refund. I don't recommend this company.”

Helpful Report

Posted 2 years ago

“Brilliant service from The staff in Keighley... Parveen and her staff go above and beyond to ensure you get an excellent experience. Starting with eye care test to eye test and finally choosing the right frames .. Highly recommended”

Helpful Report

Posted 2 years ago

“Waited over 15 minutes for my eye-test. Still no sign of anyone and no-one bothered to apologise or explain that there would be a delay. In the end I left! Vision Express, Basingstoke.”

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Posted 2 years ago

“Yes It was a very bad experience. I had made glasses for my wife in Feb 2022. It was frameless. In April 2022 frameless fitting was off. I have given glasses at Sion, Mumbai store for refitting. Now they are not finding the glasses and not able to trace whereabouts. It's pathetic experience, glasses worth 16K are vanished.”

Helpful Report

Posted 2 years ago

“Paid thousands for my sons laser eye surgery, they said it would prevent the need for glasses until he reaches the age of 60. Approximately 6 years later he has to wear glasses again. Vision express say pay thousands more and have it redone ... Outrageous. I was disgusted with their response.”

Helpful Report

Posted 2 years ago

“I ordered 2 pairs of glasses and spent some time doing so in the petersfield store. My working glasses are fine. I also ordered a pair of sunglasses and spent some time explaining I needed them to read etc. however when they turned up yes I can read but 3 to 4 meters are blurred. I phoned the branch and it was a case of you need long distance but no I don’t as I am fine with that, store response well it’s either long or short. We went round this loop several times and I then gave up , for a total cost of £460 not good at all”

Helpful Report

Posted 2 years ago

“Service good , but glasses are not glass , lenses are rubbish and scratch so easy , last me about 2 to 3 months then cant see out of them (foggy ) , i wouldnt mind so much but they not cheap , so will go back to boots .”

Helpful Report

Posted 2 years ago

“I visited Vision Express Oxford St on 24th Aprill. I asked, (I think he was the manager) Mark Jamil, about a certain type of frame and his response was unbelievable rude, sarcastic and arrogant. I visited Vision Express at Swiss Cottage and I wld advice this manager to pay them a visit and see staff behaving politely. So if you do visit this shop in Oxford St , approach other staff for a pleasant encounter and avoid Mr Jamil”

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Posted 2 years ago

“I had an eye test appointment today and I was extremely pleased with all aspects of my visit to the West Quay store in Southampton. So to give credit to where credit is due I give this review. Firstly I was seen by Adam, a polite, happy, charming and professional person, his energetic happy optimism shone through and he made me feel at ease and cheerful. Secondly I saw the optician Jason, what a wonderful, happy cheerful, friendly personality he has, he went through all my questions with ease and simplicity, what a lovely man. He treated me with care, consideration for my age, never once telling me my symptoms were because of my age! I cannot recommend him more highly, I felt like I had known him for years, what a pleasant gentleman. Lastly I was helped by James, who was very efficient and considerate. I have to say I was considering changing opticians because of previous visits, but have decide to stay with Vision Express solely because of todays treatment, I hope you will recognize the capabilities of these young men and reward them for being so nice and for their professionalism. It makes a pleasant change to be treated as a person, not an object, so please don't change them.”

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Posted 2 years ago

“they are nothing but thieves, absolutely ridiculous and non existent customer service i was meant to receive a refund when i canceled my contact lenses scheme as they still took a payment from my bank account after cancelling and its been 3 months now I have been emailing them more than 10 times and called them twice and I still haven't received any refund. don't waste your money for overpriced contact lenses here and if they take a payment from you even by mistake they will NEVER pay you back.”

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Posted 2 years ago

“My grand daughter brought me today in my wheelchair and I also have oxygen. The staff Vicki and Mohammed where exceptional towards myself and my grand daughter they couldn’t of been more accommodating and helpful towards us. Absolutely lovely store and staff. Would recommend to anyone!!!”

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Posted 2 years ago

Vision Express is rated 3.1 based on 595 reviews