Vision Express Reviews

Name: Vision Express
Rating: 3.05

3.1 Rating 608 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The crewe store in Market St. We're exceptionally helpful and professional. Elaine. Jo. Jane. and Shirley were all extremely helpful. I rate them 10/10 for service and customer satisfaction. .”

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Posted 1 year ago

“The customer service by Magdalena in Vision Express The Square Tallaght Dublin was outstanding. Lovely person, great sense of humour, explained everything properly to me and took great care that I understood the options in order to make an informed decision. Lovely person and great front of house for any business.”

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Posted 2 years ago

“Lakeside vision express are fantastic, always helpful and polite we was served by Suzanne who was so polite and helpful like all the staff always very helpful Terry Clarke”

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Posted 2 years ago

“Back for appointment today very pleased with the staff ,treatment very informative through the whole process. Vision express uckifield service is outstanding very much appreciated. Stress free.”

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Posted 2 years ago

“Shady from Customer service was excellent at Abn Battuta branch Thank you shady”

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Posted 2 years ago

“Canterbury branch- amazing service especially Olivia and Lucas- highly recommend this store”

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Posted 2 years ago

“Very good service.”

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Posted 2 years ago

“I had to return with my glasses to the Aberdeen store as I couldn’t read with them. Lee, the young man who helped me was extremely kind and helpful.Moyreen Whittaker”

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Posted 2 years ago

“I visited for the first time,the store which is located in Tesco, cables retail park, Prescot. Was greeted by Rebeka and what a lovely, helpful and pleasant young lady she was. I’m not sure what the opticians name was but again, lovely lady with great professionalism. My 2 pairs of glasses will be ready to collect in a few days and I’m sure I won’t be disappointed 😀 Thanks very much to vision express 😇”

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Posted 2 years ago

“Brilliant service from The staff in Keighley... Parveen and her staff go above and beyond to ensure you get an excellent experience. Starting with eye care test to eye test and finally choosing the right frames .. Highly recommended”

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Posted 2 years ago

“I had an eye test appointment today and I was extremely pleased with all aspects of my visit to the West Quay store in Southampton. So to give credit to where credit is due I give this review. Firstly I was seen by Adam, a polite, happy, charming and professional person, his energetic happy optimism shone through and he made me feel at ease and cheerful. Secondly I saw the optician Jason, what a wonderful, happy cheerful, friendly personality he has, he went through all my questions with ease and simplicity, what a lovely man. He treated me with care, consideration for my age, never once telling me my symptoms were because of my age! I cannot recommend him more highly, I felt like I had known him for years, what a pleasant gentleman. Lastly I was helped by James, who was very efficient and considerate. I have to say I was considering changing opticians because of previous visits, but have decide to stay with Vision Express solely because of todays treatment, I hope you will recognize the capabilities of these young men and reward them for being so nice and for their professionalism. It makes a pleasant change to be treated as a person, not an object, so please don't change them.”

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Posted 2 years ago

“My grand daughter brought me today in my wheelchair and I also have oxygen. The staff Vicki and Mohammed where exceptional towards myself and my grand daughter they couldn’t of been more accommodating and helpful towards us. Absolutely lovely store and staff. Would recommend to anyone!!!”

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Posted 2 years ago

“Liz , valita and all staff were amazing at Vision Express Buckingham Liz. Was excellent ,making sure I was completely happy and nothing too much trouble Only go to get in the future”

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Posted 3 years ago

“Excellent service at Vision Express Tesco's Solihull....it is the second time I have been and the staff are helpful and friendly..the Optometrist is very good at her job”

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Posted 3 years ago

“Kathy at the Newbury brach was fantastic and provided a great service, extremely helpful. The optician was also fantastic, very informative. Thanks so much for the service.”

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Posted 3 years ago

“Fantastic service at Beverley would recommend. The optician was very though, and the staff very helpful. My glasses came on the day they said”

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Posted 3 years ago

“Very good service at Southampton vision express and Amelia helped me choose some very smart glasses”

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Posted 3 years ago

“A first class service from a first class operation”

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Posted 3 years ago

“I enjoyed a high level of care and thoroughly professional service from start to finish. The outcome has been life changing and I cannot recommend it highly enough.”

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Posted 3 years ago

“Every time i go vision express iv always been treated with utmost respect.. the staff are very helpfull.. it is always spotless clean ..i would recommend all day everyday ..10/10 ..”

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Posted 3 years ago

Vision Express is rated 3.1 based on 608 reviews