Vision Express Reviews

Name: Vision Express
Rating: 3.05

3.1 Rating 608 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a customer of Vision Express at the Mall Cribbs Causeway Bristol. I recently decided to try contact lenses and made an appointment to see if these would be suitable. In all with two free trail sets of lenses provided I am now delighted to state that the lenses are perfect and the comprehensive care, information and assistance that I received from the staff at this location were outstanding. I particularly wish to thank and mention a young lady called Charley who quietly persisted with my in aptitude to putting the lenses in - I now have this element down to a tee! Additionally I wish to mention a very nice chap called Paul who again checked and tested my eyes comprehensively to get the shape and prescription for my lenses just right. These are two staff members who I feel went above and beyond in looking after me, there are others in this stop course and it’s fair to say that everyone I met or interacted with was polite, friendly and helpful. The COVID care demonstrated in store is of the highest level also. Thank you everyone 👍”

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Posted 4 years ago

“Got new specs from specsavers a few weeks ago and screw fell out last week letting lense fell out. The wouldn't repair or replace screw for 6 days, went into vision express round corner asked for some help as I am a truck driver who needs his specs, within minutes spec's repaired without charge. Staff friendly helpful and polite. Thanks vision express”

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Posted 4 years ago

“They were friendly , helpful and explained everything in detail. Scunthorpe and Lincoln staff all excellent in customer service.”

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Posted 4 years ago

“Amazing service by Lisa in Shotton, Deeside who has helped me to get my glasses fixed in no time. Highly recommend them. Thank you so much for the help, stay as amazing as you are :) Regards a very happy customer”

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Posted 4 years ago

“I called Vision Express Byres Road, not my usual store which is nearer to me, desperate for spare contact lenses, a couple of weeks ago. My local store wasn't taking calls because of the virus. Robert and Hazel at Byres Road were super helpful and really friendly. They arranged for me to get spare lenses very quickly. Fab service all round. Especially great given the virus has affected so many. I couldn't recommend them more highly. Thank you!”

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Posted 4 years ago

“Visited the Colchester store today 13/06/2020 to 1st get my glasses that were sent to me during the lockdown adjusted and sort out some lenses for some frames that I had purchased and to order a new pair of sunglasses. I cannot praise the young man that helped me with everything, I hadn’t realised that he was the young man that sorted out my glasses that had the incorrect lens put in, he not only remembered me , he also knew that I didn’t like the coating put on the lenses and remembered the problems I had. Today he adjusted my glasses, sorted out lenses and found me a fantastic pair of sunglasses all with 1st class professionalism. The chap should be commended as I can be very awkward especially with glasses. Thank you very much for such fantastic service. The chaps name Bradley”

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Posted 4 years ago

“I am currently in shielding because of covid 19 and my spectacles broke. I rang Vision Experess in the White Rose Centre, Leeds to find out if I could do it by post but Tom at Vision express said that he would fix them on his way home which is exactly what he did. This was way above and beyond the service I would normally expect; especially after a days work and taking into consideration that I live 0n the outskirts of Bradford and his home is in Scunthorpe. Thank you again Tom for the great service.”

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Posted 4 years ago

“Great services .great price for glasses good value well made .very pleasant experiance.”

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Posted 5 years ago

“First class service as always, glasses are wonderful, clear vision in both eyes, thank you very much”

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Posted 5 years ago

“Very friendly and professional. No complaints at all. Tony”

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Posted 5 years ago

“Thank you so.much for the services rendered to me by the Store Manager..(forgotten his name he is not fr Ireland..tall good looking guy) very professional efficient friendly and welcoming.I will definitely recommend family and friends to look out for him when going to Vision Express Dublin 15. A very big thank you again love for yr exceptional professionalism in your job. Regards Mei Choong”

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Posted 5 years ago

“Excellent service very good friendly. Very helpful when choosing glasses on what suited me. At Matlock in derbyshire”

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Posted 5 years ago

“Exceptional service from the staff in Sturminster Newton. Took a real interest in helping source prescription cycling glasses.”

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Posted 5 years ago

“I got varifocals and I could not get on with them and I took them back and got two separate pairs of glasses and I'm very happy with them it was a prompt and good service thank you”

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Posted 5 years ago

“Exceptional service from Andy the Manager and his colleague Steve Fowler at the New George Street Branch, Plymouth. Nothing was too much trouble for them to sort”

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Posted 5 years ago

“Very well looked after, great friendly staff, happy experience. Thank you.”

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Posted 5 years ago

“Friendly team. Made me feel welcome. Eye test was good and the choice of glasses not too overwhelming.”

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Posted 5 years ago

“As usual on my last visit, all the staff were lovely and very professional. I cannot fault the experience I have had over the years at Vision Express.”

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Posted 5 years ago

“Efficient, friendly and very professional. Best prescription i have had in a long time. Excellent service.”

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Posted 5 years ago

“All the staff extremely helpful and friendly. The optician extremely professional and caring . I didn’t have to wait long for my glasses.”

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Posted 5 years ago

Vision Express is rated 3.1 based on 608 reviews