Vision Express Reviews

Name: Vision Express
Rating: 3.05

3.1 Rating 608 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, quick turnaround, good frames choice. Been with them for over a decade Would not change Jonathan Turner”

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Posted 5 years ago

“Friendly informed staff made the whole experience enjoyable Price of glasses and advise given by optician was great.”

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Posted 5 years ago

“Excellent customer care frm arrival to seeing the optician and through to help choosing my glasses.”

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Posted 5 years ago

“Great options on frames and wonderful staff. Walk in appointments are very helpful.”

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Posted 5 years ago

“The Shrewsbury business has looked after my family's eyes for more than 20 years. They seem to invest heavily in diagnostic equipment and have well qualified and enthusiastic optometrists. They have low staff turnover, and this helps them to deliver a personal service. This is anything but a 'chain store' experience; they are excellent.”

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Posted 5 years ago

“Very thorough examination”

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Posted 5 years ago

“I had excellent service from all departments as soon as I walked through the door of the Boston branch. I would not hesitate to recommend Vision Express to anybody that needed the services of an optician. D”

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Posted 5 years ago

“Excellent service. From the initial welcome , through the eye test and after service, the staff were nothing but tremendous. Ordered new sunglasses and even after causing a problem by changing my mind, nothing was too much bother. Received text when they were ready, within a week and collected that day. Would heartily recommend this branch.”

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Posted 5 years ago

“Had my appointment on 22nd Feb....new glasses arrived 28th....great service... lovely team....and my examination was very thorough and i felt very reassured. 👍”

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Posted 5 years ago

“fast,efficent and friendly staff.very good range and received glasses in under 7 days.”

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Posted 5 years ago

“Every member of staff was very helpful and courteous. Very prompt service and the new specs were ready very quickly. Absolutely no problems at all.”

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Posted 5 years ago

“Very pleasurable and professional experience. Friendly staff, punctual timing. And experienced help choosing the right frames.”

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Posted 5 years ago

“All staff were very friendly and efficient”

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Posted 5 years ago

“All the staff in the Saddlergate branch in Derby were friendly, polite and professional. Wait times were minimal. All in all a pleasant experience.”

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Posted 5 years ago

“Very good service & very fresh staff”

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Posted 5 years ago

“I have been using vision for a few years, I am always very happy with the professional and friendly service. The selection of glasses is excellent and prices are very good. I would definitely recommend Vision Express.”

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Posted 5 years ago

“Excellent care and service for my eye test and for advice/help in choosing appropriate glasses. Also, my new glasses were ready with a few days, a lot quicker than I expected. Prices reasonable too.”

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Posted 5 years ago

“The colleagues gave a first class service”

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Posted 5 years ago

“The staff were attentive and thorough. When the frames I had chosen hurt me, they were replaced with no fuss.”

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Posted 5 years ago

“Great staff who know what they are doing. The only shame is they have removed the technition which means cant get lens put in frames anymore as need them there and then which was a grat service :( but no longer available as cant be with out for 4 days”

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Posted 5 years ago

Vision Express is rated 3.1 based on 608 reviews