“Vitacost used to be my favorite online store. I will no longer order from them. I tried to order some pet supplements and they sent items in place of the supplements that had nothing to do with what I ordered. When I tried to have them correct it they said they couldn’t and that I would have to reorder. I tried again and the same thing happened. They don’t even try to do the right thing.”
“I placed my first and last order with Vitacost. Never received the original order so requested replacement. Never received the second order. Over three weeks for them to respond only for then to tell it it was delivered. I requested a refund over 2 weeks ago and no response. I never have issues with deliveries from any other company I order from. Very disappointed with this company.”
“Multiple attempts at refund. Site won't allow me to find the order to do it myself. Three emails, 6 calls (in queue) no live person. Call back was 5 hours later late evening. No chat (only spirals). In past only use when there is a coupon. Even then, an unused coupon was deemed used. HORRIBLE!”
“Order 25713099
They packed 6 boxes of Crackers on the bottom of a huge box with 6 Large bottles of 32 oz MCT Oil on top of the crackers. All the crackers looked stomped ont the floor. One case of Luna bars was squished, but the other 3 cases were fine. No packing paper and placing the 6 heavy MCT Oils on top is insane. Where do I send pictures? I called and replacement is coming however they want pictures. I can't find where to upload pictures.”
“Vitacost is there for their customers for every little issue. Except they can improve if something has an expiration day say months and months into the future that was purchased from Vitacost and oxidizes in the bottle during normal use. This happened to me with a NOW Sleep product, and they were not helpful. The product turned defective and within 4 weeks melted to the bottom of the capsules after opening and turned black. I have photos of it turning black and oxidizing to the bottom of each capsule. Besides that issue, Vitacost has always stood by everything, with the exception of this defective item, due to too much time passing since my order was placed and they didn't save my order number. I didn't realize it until I just opened them about 4-5 weeks ago.”
“Vitacost has great prices on high-quality products, a reasonable threshold for free shipping, and GREAT customer service. Any time I've had issues with a delivery or didn't like a product, they've very quickly made it right.”
“I was very happy with the amount of items sold by their website, and about the prices. Also, the order was shipped and send to me in relatively short time.”
“Os melhores preços do segmento. A maior variedade de tipos vitaminas e suplementos, e marcas. O frete mais barato. Só vendem o que tem no estoque. Porém nem todos os fretes são rastreáveis para o Brasil, principalmente o que inicia com código UM.”
“Vitacost has a wide range of products we use, ranging from standard vitamins to supplements and special coffees and teas we enjoy. (It's the only place I have found catnip tea at a reasonable price.). Searching the site is easy, ordering is a snap, and shipment is quick. (Free shipping with a minimum purchase.) One of my favorite sites.”
